Be careful using the chat function in JetBlue app
Feb 3, 2023 | 7:12 pm
#1
Original Poster
Join Date: Feb 2023
Posts: 1
Be careful using the chat function in JetBlue app
This evening I received a notification on my phone from JetBlue app, saying that I have new messages in chat. I was very confused because I haven't used their app for a while. I went to the chat in the app and found that there were messages belong to other customers, as well as their personal information (only home addresses and some birthdates were partially blurred out) and booking confirmation codes. I was horrified and had no idea how these customers' information showed up in my app. I have reported this issue to JetBlue and I suggest not to use their chat function recently.
Feb 4, 2023 | 9:14 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,061
Wow 
That is really unbelievable. I know their IT is bad but this is on a totally different level.
-J.
That is really unbelievable. I know their IT is bad but this is on a totally different level.-J.
Feb 8, 2023 | 8:52 am
#3
Join Date: Nov 2019
Location: SW Florida
Programs: DL Platinum, HHDiamond, IHG Gold Regular Joe Everywhere Else
Posts: 772
This evening I received a notification on my phone from JetBlue app, saying that I have new messages in chat. I was very confused because I haven't used their app for a while. I went to the chat in the app and found that there were messages belong to other customers, as well as their personal information (only home addresses and some birthdates were partially blurred out) and booking confirmation codes. I was horrified and had no idea how these customers' information showed up in my app. I have reported this issue to JetBlue and I suggest not to use their chat function recently.