LGW-BOS cancelled - rerouted via JFK. Options?
#1
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
LGW-BOS cancelled - rerouted via JFK. Options?
I guess that JetBlue has decided not to operate this route anymore or delay it. Really annoying as I’m only going away for a long weekend.
I’ve been rerouted via JFK. I booked mint, but obviously no mint on JFK-BOS.
This what I’ve been rebooked into.
I think that the layover on the outbound is far too short. I don’t have Global Entry. Thoughts?
Would they be willing to move me to the LHR flight instead? And to AA First on the internal flight?
Or even better on a direct AA flight or another airline in business?
I’ve been rerouted via JFK. I booked mint, but obviously no mint on JFK-BOS.
This what I’ve been rebooked into.
I think that the layover on the outbound is far too short. I don’t have Global Entry. Thoughts?
Would they be willing to move me to the LHR flight instead? And to AA First on the internal flight?
Or even better on a direct AA flight or another airline in business?
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,585
Depending on how far in advance you were notified of the cancellation of the LGW-BOS flight, you might have certain rights under the UK equivalent of EC261/2004; I would look into that.
#3
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,803
I guess that JetBlue has decided not to operate this route anymore or delay it. Really annoying as I’m only going away for a long weekend.
I’ve been rerouted via JFK. I booked mint, but obviously no mint on JFK-BOS.
This what I’ve been rebooked into.
I think that the layover on the outbound is far too short. I don’t have Global Entry. Thoughts?
Would they be willing to move me to the LHR flight instead? And to AA First on the internal flight?
Or even better on a direct AA flight or another airline in business?
I’ve been rerouted via JFK. I booked mint, but obviously no mint on JFK-BOS.
This what I’ve been rebooked into.
I think that the layover on the outbound is far too short. I don’t have Global Entry. Thoughts?
Would they be willing to move me to the LHR flight instead? And to AA First on the internal flight?
Or even better on a direct AA flight or another airline in business?
I think there's no harm in asking for B6 to move you to the AA nonstop LHR-BOS (since it's a B6 codeshare), but reports of getting rebooked on AA codeshares have been very mixed.
If that won't work and B6 demands you connect through JFK I personally wouldn't bother trying for AA F on JFK-BOS since that would involve a terminal change and it's a 40 minute flight, although again it doesn't hurt to ask I guess. And I'm also not a fan of the 8am LHR-JFK departure time, so instead would ask to move to a later JFK-BOS and stick to LGW-JFK.
#4
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
From Twitter:
Hi, ringingup. We're unable to rebook customers on a partner airline unless they're stranded and there's not another JetBlue flight within 24 hours.
Your options are to rebook another JetBlue-operated flight within seven days of the original or to cancel for a full refund to your original form of payment. Please let us know what you'd like to do.
Your options are to rebook another JetBlue-operated flight within seven days of the original or to cancel for a full refund to your original form of payment. Please let us know what you'd like to do.
#5
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
The 8 am departure from LHR would be a killer, but at least it’d get me to BOS in the afternoon. I’d love to have a few hours to wander around and have dinner. Going to Maine the next day.
#6
Join Date: May 2004
Location: Boston
Programs: Hotels: Golden Airlines: B6 Mosiac
Posts: 313
yes they will re-Route you however you’d like. Also ask for compensation and they might throw a few $100 your way in your bank…
#7
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,086
I took the LGW-JFK flight in March in Mint. If you are eligible for Mobile Passport (US/Canadian citizens I think) they take you through the diplomatic line. I believe we were the only flight going through immigration and customs at the time. If you do miss JFK-BOS, there are a bunch of options to rebook you on between B6 and AA.
On the outbound, I flew BOS-JFK-LHR and misconnected with a two hour layover... the gate agents sent me to the "Just Ask" desk and they rebooked me for the next day (and it took a long time for them to rebook me). It's nice that the Gatwick flight is earlier so they can either rebook you on the Heathrow flight or rebook you on AA.
JetBlue-operated transatlantic flights are excluded from the codeshare. They put the B6* code on a bunch of AA-operated transatlantic flights out of JFK (as well as AA 108/109 out of BOS).
On the outbound, I flew BOS-JFK-LHR and misconnected with a two hour layover... the gate agents sent me to the "Just Ask" desk and they rebooked me for the next day (and it took a long time for them to rebook me). It's nice that the Gatwick flight is earlier so they can either rebook you on the Heathrow flight or rebook you on AA.
JetBlue-operated transatlantic flights are excluded from the codeshare. They put the B6* code on a bunch of AA-operated transatlantic flights out of JFK (as well as AA 108/109 out of BOS).
#8
Original Poster
Join Date: Feb 2013
Location: London, UK
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We'd be able to refund the difference between Mint and a Blue or Blue Extra fare. Let us know what you'd like to do. You're also welcome to cancel for a full refund to your original form of payment.
#9
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#10
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It is a grey area of EC261, but I could argue that they’re in breach as they’re not providing comparable transport conditions from two angles: a flight with a connection and a leg not in business (which they just don’t offer on their JFK-BOS flights anyway).