An important message about your upcoming JetBlue flight
Mar 30, 2022, 5:51 am
#1
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Join Date: Aug 2010
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An important message about your upcoming JetBlue flight
Got this dreaded email over the weekend.
My flights have changed. One of them now lands one minute earlier. The return now lands one minute later. I am guessing a wormhole has been discovered or one has been lost? Or they know what the winds are going to be in July?
Can they get a different subject line when the change IS NOT "IMPORTANT"? I understand folks may want to know about a 5 minute change. But don't send the OMG I HOPE THIS ISN'T A BIG DEAL email when the change is minimal!
My flights have changed. One of them now lands one minute earlier. The return now lands one minute later. I am guessing a wormhole has been discovered or one has been lost? Or they know what the winds are going to be in July?
Can they get a different subject line when the change IS NOT "IMPORTANT"? I understand folks may want to know about a 5 minute change. But don't send the OMG I HOPE THIS ISN'T A BIG DEAL email when the change is minimal!
Apr 12, 2022, 4:27 am
#4
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Another Important Message: 2 minute change yesterday on the same flight. This one I had to ACCEPT CHANGES.
Apr 12, 2022, 7:36 am
#5
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Apr 13, 2022, 5:47 am
#6
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AND THEN last night I got a phone call about the same change with a badly computerized voice s l o w l y .. s p e l l i n g .. o u t .. t h e .. c h a n g e s
And an invite to call customer support with any questions. Like they'd answer in under 3 hours.
And an invite to call customer support with any questions. Like they'd answer in under 3 hours.
Apr 13, 2022, 6:28 am
#7
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I saw a message that said ""An important message about your upcoming JetBlue flight" 
But then I realized I was on FlyerTalk and it was just an update on this thread. This is why you don't go on FT half-asleep.
-J.
But then I realized I was on FlyerTalk and it was just an update on this thread. This is why you don't go on FT half-asleep.
-J.
Apr 14, 2022, 3:06 am
#8
Join Date: Feb 2022
Location: New England
Programs: B6 Mosaic
Posts: 43
JetBlue IT desperately needs help.
Apr 14, 2022, 6:28 am
#9
Join Date: Jul 2007
Posts: 4
I got the same voicemail a day after a recent cancelled (oops, "disrupted") flight.. after the flight in the message would have already departed (had that not been cancelled too). Then I got another one for a flight I wasn't even booked on any more, because I had gotten myself moved onto an AA flight.
JetBlue IT desperately needs help.
JetBlue IT desperately needs help.
Apr 14, 2022, 7:32 am
#10
Join Date: Feb 2022
Location: New England
Programs: B6 Mosaic
Posts: 43
They switched me upon request over the phone. I was told at the airport that AA was an option, both for cancellation rebookings and regular SDC requests. Even changed airports in the same market (BOS to MHT).. that's a huge bonus in this area, as JetBlue doesn't fly out of MHT.
Apr 15, 2022, 11:24 am
#12
Join Date: Oct 2002
Location: TOL
Posts: 748
Well, it's definitely better for JetBlue to over communicate a flight change rather than to under communicate the change. They likely have a single email template they use for all flight change notifications which is a pretty common practice. I'd rather decide what is a material change for my schedule rather than have JetBlue draw an arbitrary line and decide for me.
Apr 25, 2022, 12:55 pm
#13
Join Date: Nov 1999
Location: SoCal; DO-RAGS: Old Gold tagged, PIP, LatPass 1/2, AA 4MM, HH LT Diamond, Marriott Titanium/LT Plat, Omni
Posts: 9,180
Count yourself lucky as my June SEA-LAX merely cancelled (they have gone dark from May 31-July 8), leaving my travel bank reconstituted but me looking at pricier options on June 20th. Grrrrrr!
Apr 25, 2022, 1:48 pm
#14
Join Date: Nov 2011
Location: NYC
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Posts: 694
Well, it's definitely better for JetBlue to over communicate a flight change rather than to under communicate the change. They likely have a single email template they use for all flight change notifications which is a pretty common practice. I'd rather decide what is a material change for my schedule rather than have JetBlue draw an arbitrary line and decide for me.
I'm fine with Jetblue keeping people informed no matter how small the schedule change. If this is what we are complaining about with everything else going on in this world currently... 🤷🏾♀️🤷🏾♀️
Apr 25, 2022, 5:28 pm
#15
Join Date: Feb 2020
Location: Yeadon, PA
Posts: 17
In my case An important message worked in my favor, as I wanted to go SJO-PHL on May 31, but it was a significantly cheaper fare on June 1 so even with hotel and expenses it was worthwhile to stay. Now, as of June 1, the FLL-PHL late connection is gone so they important messaged me back to May 31. Please don't tell them I'm happy with the change.