I know its been discussed, but what in the heck happened to Jetblue
Jan 25, 2024, 12:40 pm
#211
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,489
Remember the new CEO is an attorney by training. I would be surprised if it didn't happen this year.- They don't have pension obligations, correct?
- Their pilots and FAs get paid less than counterparts at the US4, so there aren't rich labor contracts to be thrown out
- Do they have high lease rates compared to other airlines?
- Is debt an issue for them?
It seems that the majority of B6' problems are self inflicted, and stem from not running a good operation, which only they can fix themselves.
Jan 25, 2024, 1:26 pm
#212
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Apr 7, 2024, 1:11 pm
#213
Join Date: Jul 2005
Location: Los Angeles, CA
Programs: AA Gold, DL Silver, Starwood Gold, Marriott Silver, HH Gold, Hyatt Platinum
Posts: 135
First time I've ever flown B6 was this morning, LAX-JFK in Mint. Wife and I were in 3 A&C, and we were quite impressed with the entire experience, from check-in, expedited through security (which was faster than going through Clear or PreCheck at 6am out of LAX T5), boarding was quick (plane left a few mins early!). Once onboard, the experience was pretty darn good as well, flight attendants in Mint were cheerful, courteous and on top of everything. The Mint product overall is 'near great IMO. I guess compared to any other J product for domestic US carriers they are actually quite impressive. Just a bit narrow, and it took a bit getting used to the footwell/incline. But the seat, pillow, & blanket were all good quality and comfortable. Service was nice, the croissant + coffee + frittata were all well done. To top it all off, due to winds being in our favor, landed nearly 30 mins early at JFK.
Flying AA Flagship first on the way back, so it will be good for me to see the difference, but we definitely left JFK thinking we would be flying B6 again without hesitation.
Flying AA Flagship first on the way back, so it will be good for me to see the difference, but we definitely left JFK thinking we would be flying B6 again without hesitation.
Biggest issue was the service----don't know where they got these Flight Attendants from, but if they're trying to portray Mint as an upscale/premium product they definitely failed with service. One male FA was absolutely horrible, Stopped mid-sentence when asking me what I wanted for my pre-departure drink and then just left!. Luckily second (female) FA came and got me the drink.
But the male FA was either ADHD, new or just an idiot. He took my meal order where I had to repeat the items several times to him (he seemed to be writing them down but maybe he couldn't write??). Then when he delivered my meal, he dropped off the wrong items----seems like he got A confused with F. There were only 2 of us in that row and he couldn't get it right? It all went downhill from there, no apologies, no offers to fix it, nothing. Just completely a miss.
Even the surly, disinterested FA's on AA provided better service than this. Seems like they have a lot to fix at Jetblue.
Apr 7, 2024, 11:14 pm
#214
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970