taffygrrl

I have to book something slightly complicated (airplane seat for a cello), which means I need to call. Yesterday I called and the automated voice said my wait time was over 20 minutes. I spent 45 minutes on hold, then the call dropped. Figured I would call early this morning and beat the line.

"Your wait time is 118 minutes," said the chirpy automated voice.

I really want to give you my money, JetBlue! Why can't you make it easier for me?

In all seriousness - is there some deeper issue going on at JetBlue? Between the many reports of website issues and this it's concerning.

AutoSlash

Yes, they are a mess. Reach out over Apple or Google messenger. Much more convenient than waiting on hold.

https://www.jetblue.com/contact-us

writerguyfl

Many airlines are having issues staffing call centers. Previously unheard-of call wait times are now the norm for the industry.

JetBlue is at a disadvantage in terms of at least one of their call center locations. According to their job site, their call centers are located in Salt Lake City and Orlando. While they offer work-from-home, prospective employees (oops..."crewmembers") still need to live in one of those areas.

Orlando has major call centers for both Universal and Disney. For a local, the perks of working at a theme park call center would be better than those of an airline. Free/discounted theme park admission would be far more useful to the average person than free/discounted airline tickets.

My educated guess is that the Human Resources have an extra hurdle to overcome when it comes to staffing their Orlando customer service positions.

GW McLintock

I was quoted 67 minutes on hold with Delta the other day, but they had a callback feature. Incredibly, they called me back exactly 67 minutes later and I was pushed through directly to a rep.

-J.

dx3003

I once waited over 3 hours earlier in the summer

michael1023

but, can they help with any and all issues over chat? rebookings, complaints etc..

dx3003

yes...