Cancellation / IT Problems
Jul 9, 2021, 1:49 pm
#1
Original Poster
Join Date: Jul 2009
Location: New York, NY
Programs: Independent
Posts: 470
Cancellation / IT Problems
I have a blue basic fare that I am trying to cancel, but I'm getting a generic error when I try to do it online, and the chat / messaging verification form is also giving me a generic error. Is anyone else experiencing issues?
Jul 18, 2021, 11:07 am
#2
Join Date: Mar 2012
Posts: 70
I am. I have two blue fare tickets I want to cancel but the site says error and to call. When I called it was a 185 minute estimated wait. I will try again the day before the flight and I’ll maybe have to wait. I don’t know why they can’t fix it. I wonder if I’ll have more success on a desktop than on my iPad and phone.
Jul 18, 2021, 7:05 pm
#3
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
I also had problems with the chat verification form the other day. Entering my TB number and also checking the "I don't have a TB account" box allowed the form to be entered.
Jul 19, 2021, 8:27 am
#4
Original Poster
Join Date: Jul 2009
Location: New York, NY
Programs: Independent
Posts: 470
I am. I have two blue fare tickets I want to cancel but the site says error and to call. When I called it was a 185 minute estimated wait. I will try again the day before the flight and I’ll maybe have to wait. I don’t know why they can’t fix it. I wonder if I’ll have more success on a desktop than on my iPad and phone.
Thanks for the tip! I'll try this when I do actually make another attempt.
Jul 19, 2021, 4:26 pm
#5
Join Date: Jul 2013
Posts: 12
I had the same issues canceling on both desktop and app. Tried multiple times over a few weeks and the errors never worked themselves out. I ended requesting a cancellation by sending a message using both Facebook Messenger and Twitter and my ticket was canceled within 24hrs.