is jetblue.com down?
Jun 23, 2021, 9:42 pm
#1
Original Poster
Join Date: Dec 2010
Posts: 2,652
is jetblue.com down?
Trying to buy a ticket. 12 attempts, 2 browsers, 3 credit cards
Sorry, your payment transaction was unsuccessful and your booking has automatically been cancelled.
Please contact us at 1-800-JETBLUE (538-2583) for further assistance.
Alternatively, you can return to the homepage by clicking 'Start again'.
Sorry, your payment transaction was unsuccessful and your booking has automatically been cancelled.
Please contact us at 1-800-JETBLUE (538-2583) for further assistance.
Alternatively, you can return to the homepage by clicking 'Start again'.
Jun 23, 2021, 9:54 pm
#2
Original Poster
Join Date: Dec 2010
Posts: 2,652
now 3 PNRs canceled
Besides waiting on hold for 3+ hours, any suggestions? Chat is closed. No reply on facebook.
Last edited by saaveraward; Jun 23, 2021 at 10:05 pm
Jun 24, 2021, 5:56 am
#6
Original Poster
Join Date: Dec 2010
Posts: 2,652
B6 sends me an e-mail at 2:45 am that I have to call them within 30 minutes to arrange payment. I was sleeping. Call the number, then I'm told I haven't "Agreed to the terms and conditions of my B6 account" to be ticketed. It's a 15 year old account. I say, then show me how to agree to the terms and conditions?" Can't be done. Holding for a supervisor.
Jun 24, 2021, 9:24 am
#8
Original Poster
Join Date: Dec 2010
Posts: 2,652
Jun 24, 2021, 10:06 am
#9
Original Poster
Join Date: Dec 2010
Posts: 2,652
So.... to recap, you have to agree to the T&C of the points program SEPARATELY from having a working TrueBlue account, except there's no way to know this.
Every purchase error was displayed as a processing or timeout error.
Support had me go to a place on the website that didn't produce anything to agree to.
Social media had me: home page --> click on initials --> points dashboard --> agree to terms
Again, none of this is intuitive. If there were instructions at ANY step, this would have been avoided.
Manager built out the ticket from one of the PNRs from last night. But it kept erroring out. So another tech issue.
She then did an even exchange and started from scratch.
Comped the bag and seat fee for my inconvenience.
Has anyone else had this problem?
Every purchase error was displayed as a processing or timeout error.
Support had me go to a place on the website that didn't produce anything to agree to.
Social media had me: home page --> click on initials --> points dashboard --> agree to terms
Again, none of this is intuitive. If there were instructions at ANY step, this would have been avoided.
Manager built out the ticket from one of the PNRs from last night. But it kept erroring out. So another tech issue.
She then did an even exchange and started from scratch.
Comped the bag and seat fee for my inconvenience.
Has anyone else had this problem?
Last edited by saaveraward; Jun 24, 2021 at 11:00 am
Jun 24, 2021, 2:14 pm
#10
Join Date: Nov 2018
Location: New York
Posts: 799
So.... to recap, you have to agree to the T&C of the points program SEPARATELY from having a working TrueBlue account, except there's no way to know this.
Every purchase error was displayed as a processing or timeout error.
Support had me go to a place on the website that didn't produce anything to agree to.
Social media had me: home page --> click on initials --> points dashboard --> agree to terms
Again, none of this is intuitive. If there were instructions at ANY step, this would have been avoided.
Manager built out the ticket from one of the PNRs from last night. But it kept erroring out. So another tech issue.
She then did an even exchange and started from scratch.
Comped the bag and seat fee for my inconvenience.
Has anyone else had this problem?
Every purchase error was displayed as a processing or timeout error.
Support had me go to a place on the website that didn't produce anything to agree to.
Social media had me: home page --> click on initials --> points dashboard --> agree to terms
Again, none of this is intuitive. If there were instructions at ANY step, this would have been avoided.
Manager built out the ticket from one of the PNRs from last night. But it kept erroring out. So another tech issue.
She then did an even exchange and started from scratch.
Comped the bag and seat fee for my inconvenience.
Has anyone else had this problem?