Phantom duplicate seat
Jun 2, 2021, 7:32 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Phantom duplicate seat
Back in April, I purchased a Basic ticket ACK - RSW for myself with the funds immediately taken from my travel bank. Also paid for seat selection on each segment. However...
To my horror, when I checked just now to add a bag fee, and upgrade the second segment to EMS, there are two seats showing: the original (correct) one, plus another with no seat assigned (phantom). Trying to pick an EMS seat for an extra fee results in the system trying to do so for the phantom only.
Anyone else in this pickle? Advice???
(I double checked the original purchase, and I did not buy two as a mistake)
To my horror, when I checked just now to add a bag fee, and upgrade the second segment to EMS, there are two seats showing: the original (correct) one, plus another with no seat assigned (phantom). Trying to pick an EMS seat for an extra fee results in the system trying to do so for the phantom only.
Anyone else in this pickle? Advice???
(I double checked the original purchase, and I did not buy two as a mistake)
Jun 6, 2021, 11:58 am
#2
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,646
Yep. You'll have to get this resolved either on the phone or at the airport. I tried to pick a seat once, it didn't work, so I picked another seat, and by the time I called in, I had 4 concurrent seat assignments that they had to untangle. I don't think it will let you check in if left unresolved.