Leaving Jet Blue
#16
Join Date: Jul 2014
Location: Cape Cod
Programs: Free agent
Posts: 1,535
I misunderstood the situation entirely. I thought you had a battery in the bag, sorry about that.
I think you're due heavier compensation and I agree with RWP that a Mint seat would have been a fair trade. You may have better luck if you push via Twitter than going via the Mosaic line. I'm not sure what fair value would be but if I had to guess I'd assume full comp for the taxi and another $250 or so on top.
I think you're due heavier compensation and I agree with RWP that a Mint seat would have been a fair trade. You may have better luck if you push via Twitter than going via the Mosaic line. I'm not sure what fair value would be but if I had to guess I'd assume full comp for the taxi and another $250 or so on top.
#17
formerly jackvogt
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
Ummm...I'm trying to understand what they did poorly to handle this situation.
They made a mistake, you purchased a ticket on another flight in the only class of service available. They fixed the problem, refunded your points and put you in your original class of service. You got home, although a little further away from where you expected to arrive. Not sure why they thought there was a battery in your bag, but that has nothing to do with you, your status, or how frequently you fly them. They made a mistake and they compensated you $100. If you're willing to leave an airline over that one thing, nobody can stop you. Maybe I would do the same thing...
Remember the grass is not always greener.
They made a mistake, you purchased a ticket on another flight in the only class of service available. They fixed the problem, refunded your points and put you in your original class of service. You got home, although a little further away from where you expected to arrive. Not sure why they thought there was a battery in your bag, but that has nothing to do with you, your status, or how frequently you fly them. They made a mistake and they compensated you $100. If you're willing to leave an airline over that one thing, nobody can stop you. Maybe I would do the same thing...
Remember the grass is not always greener.
#18
Original Poster
Join Date: Jul 2019
Programs: United MileagePlus, SW Rapid Rewards
Posts: 11
Ummm...I'm trying to understand what they did poorly to handle this situation.
They made a mistake, you purchased a ticket on another flight in the only class of service available. They fixed the problem, refunded your points and put you in your original class of service. You got home, although a little further away from where you expected to arrive. Not sure why they thought there was a battery in your bag, but that has nothing to do with you, your status, or how frequently you fly them. They made a mistake and they compensated you $100. If you're willing to leave an airline over that one thing, nobody can stop you. Maybe I would do the same thing...
Remember the grass is not always greener.
They made a mistake, you purchased a ticket on another flight in the only class of service available. They fixed the problem, refunded your points and put you in your original class of service. You got home, although a little further away from where you expected to arrive. Not sure why they thought there was a battery in your bag, but that has nothing to do with you, your status, or how frequently you fly them. They made a mistake and they compensated you $100. If you're willing to leave an airline over that one thing, nobody can stop you. Maybe I would do the same thing...
Remember the grass is not always greener.
Thanks for your comment.
You are correct, they didn't leave me stranded, and they didn't charge me double. They did the absolute minimum.
Instead of asking myself if this one thing is bad enough to leave an airline, I think my question is why would I stay? If I want to get thrown off a plane for no reason and then kicked in the nuts, I can get that treatment from any airline with zero status. Why should I remain loyal to JetBlue if that loyalty is worthless?
Like I wrote earlier, I can't imagine receiving the same treatment from United, but I could be wrong. I don't know which airline I will pick up as my second option now that JetBlue will be my last choice. Probably Southwest or AA. If some kind of bizarre situation unfolds with one of them, I'll be sure to report if they handle it better, worse, or the same.
#19
formerly jackvogt
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
Thanks for your comment.
You are correct, they didn't leave me stranded, and they didn't charge me double. They did the absolute minimum.
Instead of asking myself if this one thing is bad enough to leave an airline, I think my question is why would I stay? If I want to get thrown off a plane for no reason and then kicked in the nuts, I can get that treatment from any airline with zero status. Why should I remain loyal to JetBlue if that loyalty is worthless?
Like I wrote earlier, I can't imagine receiving the same treatment from United, but I could be wrong. I don't know which airline I will pick up as my second option now that JetBlue will be my last choice. Probably Southwest or AA. If some kind of bizarre situation unfolds with one of them, I'll be sure to report if they handle it better, worse, or the same.
You are correct, they didn't leave me stranded, and they didn't charge me double. They did the absolute minimum.
Instead of asking myself if this one thing is bad enough to leave an airline, I think my question is why would I stay? If I want to get thrown off a plane for no reason and then kicked in the nuts, I can get that treatment from any airline with zero status. Why should I remain loyal to JetBlue if that loyalty is worthless?
Like I wrote earlier, I can't imagine receiving the same treatment from United, but I could be wrong. I don't know which airline I will pick up as my second option now that JetBlue will be my last choice. Probably Southwest or AA. If some kind of bizarre situation unfolds with one of them, I'll be sure to report if they handle it better, worse, or the same.
#20
Join Date: Mar 2015
Location: Austin, TX - AUS
Programs: AA Platinum, Hilton, Hyatt, IHG, Marriott
Posts: 1,625
Thanks for your comment.
You are correct, they didn't leave me stranded, and they didn't charge me double. They did the absolute minimum.
Instead of asking myself if this one thing is bad enough to leave an airline, I think my question is why would I stay? If I want to get thrown off a plane for no reason and then kicked in the nuts, I can get that treatment from any airline with zero status. Why should I remain loyal to JetBlue if that loyalty is worthless?
Like I wrote earlier, I can't imagine receiving the same treatment from United, but I could be wrong. I don't know which airline I will pick up as my second option now that JetBlue will be my last choice. Probably Southwest or AA. If some kind of bizarre situation unfolds with one of them, I'll be sure to report if they handle it better, worse, or the same.
You are correct, they didn't leave me stranded, and they didn't charge me double. They did the absolute minimum.
Instead of asking myself if this one thing is bad enough to leave an airline, I think my question is why would I stay? If I want to get thrown off a plane for no reason and then kicked in the nuts, I can get that treatment from any airline with zero status. Why should I remain loyal to JetBlue if that loyalty is worthless?
Like I wrote earlier, I can't imagine receiving the same treatment from United, but I could be wrong. I don't know which airline I will pick up as my second option now that JetBlue will be my last choice. Probably Southwest or AA. If some kind of bizarre situation unfolds with one of them, I'll be sure to report if they handle it better, worse, or the same.
#21
Suspended
Join Date: Nov 1999
Posts: 24,153
Op and everyone else, if you happen to have such a bag as the OPs, Id try and figure out a way to have a note on the bag very visible that although this bag may hold a battery in fact there is no battery in it and thusly able to be in the bag hold
Otherwise expect what happened to the OP to happen to you, I wouldnt expect any baggage person to go looking in the bag if in fact there is or isnt a battery there, but will simply assume there is a battery and thusly pull the bag and KO the res
Otherwise expect what happened to the OP to happen to you, I wouldnt expect any baggage person to go looking in the bag if in fact there is or isnt a battery there, but will simply assume there is a battery and thusly pull the bag and KO the res
#22
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
OP's annoyance is certainly justified in this situation. It's pretty disappointing B6 wasn't more proactive here.
#23
Join Date: Jun 2006
Location: BOS
Programs: Hyatt Diamond, Mosaic
Posts: 1,050
If the flight had a 4 hour delay, there'll be auto travel bank credits going out. In that perspective, OP was stiffed. As many mentioned, the $100 covered the cab home.
This is entirely B6's fault and I'd think they need to make it right.
This is entirely B6's fault and I'd think they need to make it right.
#24
Join Date: Nov 2002
Location: Boston, MA
Programs: AA EXP, B6 Mosaic, UA Plat, Bonvoy Plat, Hyatt Globalist
Posts: 1,777
For what it's worth, I've had better luck getting compensation via email than by phone (I am also Mosaic). Specifically, I had a flight that was delayed for 7 hours due to a mechanical issue; I eventually gave up and bought a ticket on AA because I needed to get there, but they refused a refund because the flight eventually went. When I contacted them by email they quickly gave me the refund I was looking for...
#25
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
B6 absolutely should reimubrse OP for the cost of the taxi. That's bare minimum, and worthy of a DOT complaint, potentially followed by a small claims court action, if you're so inclined.
As for the delay, if B6 has standard compensation for airline-caused delays, I would request that; an alternative is to use EC261 as a model -- for BOS-SJC I would consider this a Type 2 flight ("domestic", > 1500 km) which would result in €400 of cash compensation. At least as a starting point.
As for the delay, if B6 has standard compensation for airline-caused delays, I would request that; an alternative is to use EC261 as a model -- for BOS-SJC I would consider this a Type 2 flight ("domestic", > 1500 km) which would result in €400 of cash compensation. At least as a starting point.
#26
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The starting point, e.g. that OP is jumping ship to some other carrier, is ill-advised. This was clearly an error and the other carriers are just as careless and make similarly stupid mistakes which have cascading impacts as B6. Bottom line is that while the next issue over at AA/UA/DL may not be about a non-existent battery, it may be about something else.
If OP tries to make this about consequential damages, he will wind up being shot down whether he makes the complaint to B6 or to DOT. That would be for the taxi and delay. Doesn't exist in the US.
On the other hand, make this about a customer service gesture and turn the OP into a short statement which is no more than three declarative sentences in length and he might see something better. I would simply point to the delay and taxi and understand that there is no entitlement to the funds so it is about winning some low-level customer service person over.
If OP tries to make this about consequential damages, he will wind up being shot down whether he makes the complaint to B6 or to DOT. That would be for the taxi and delay. Doesn't exist in the US.
On the other hand, make this about a customer service gesture and turn the OP into a short statement which is no more than three declarative sentences in length and he might see something better. I would simply point to the delay and taxi and understand that there is no entitlement to the funds so it is about winning some low-level customer service person over.
#27
Suspended
Join Date: Nov 1999
Posts: 24,153
Like I wrote earlier, I can't imagine receiving the same treatment from United, but I could be wrong. I don't know which airline I will pick up as my second option now that JetBlue will be my last choice. Probably Southwest or AA. If some kind of bizarre situation unfolds with one of them, I'll be sure to report if they handle it better, worse, or the same.
Op you can do as you wish but if you arent moving to DL I wouldnt leave B6 until the 737M is back flying again if making sure you get to your destination is at all important. side ; UA has had its problems with the 787-10 as well
#28
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
#29
Join Date: Oct 2014
Location: New York
Programs: Delta Platinum, JetBlue Mosaic, Hilton Gold, Hertz PC
Posts: 68
Surprised to see so many saying that JetBlue doesn't care about Mosaics. I've never felt that way. The check-in agents are generally helpful (they opened a flight past baggage cutoff so I could check my bags recently), the gate agents are quick to bump you to EMS, and FAs always say thanks for being a mosaic.
With those soft benefits along with free change/cancel, I think it's a great program.
With those soft benefits along with free change/cancel, I think it's a great program.
#30
Join Date: Nov 2002
Location: Boston, MA
Programs: AA EXP, B6 Mosaic, UA Plat, Bonvoy Plat, Hyatt Globalist
Posts: 1,777
Surprised to see so many saying that JetBlue doesn't care about Mosaics. I've never felt that way. The check-in agents are generally helpful (they opened a flight past baggage cutoff so I could check my bags recently), the gate agents are quick to bump you to EMS, and FAs always say thanks for being a mosaic.
With those soft benefits along with free change/cancel, I think it's a great program.
With those soft benefits along with free change/cancel, I think it's a great program.