Hurricane Irene
Aug 27, 2011, 8:04 am
#17
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
Two issues:
1. JetBlue should allow rebooking past 9/2, which is the first date they are accepting reservations into NYC. Checking fares past 9/2, fares have already nearly doubled, so I will now have to go on another airline probably, where fares are still in the normal range.
2. JetBlue should allow us to cancel/claim a refund online, rather than wait 1-2 hours on the phone for a rep. It would save me so much time, and also open up phone lines for other people who really needed to speak with a phone rep.
Aug 27, 2011, 11:34 am
#19
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
I couldn't get thru to make change. The flight I wanted had only a couple of seats left so I booked it as a new reservation. Later on, Jet Blue cancelled the original flight and on their own booked me on a new flight, not the same as the new reservation I made and did not work for me as well. So I have little choice, I'm going to fly on the new reservation (which was twice as expensive as the original) and later on when things calm down, I'll ask JetBlue to credit the cost of the new reservation. I would hope that they will not give me a hard time about doing so.
Aug 28, 2011, 9:35 pm
#20
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041