flight redemption point changes?
Aug 24, 2010, 8:53 am
#1
Original Poster
Join Date: Aug 2010
Programs: jetblue mosaic, spg plat/ambassador, UA GS, AA EXP
Posts: 163
flight redemption point changes?
Hi,
I booked 3 people out of JFK -> AUA yesterday for 14,400 per leg. I went to book the 4th today and the very same flight was 9600 for the leg!
Has anyone had luck getting them to refund previous points? Something like the 'orbitz guarantee' ?
I booked 3 people out of JFK -> AUA yesterday for 14,400 per leg. I went to book the 4th today and the very same flight was 9600 for the leg!
Has anyone had luck getting them to refund previous points? Something like the 'orbitz guarantee' ?
Aug 24, 2010, 10:30 am
#2
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 965
Refunding the points
I called up Jetblue and they cancelled my flights (no fee) to allow me to rebook them at the lower point fare.
Aug 24, 2010, 12:41 pm
#3
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Aug 27, 2010, 3:27 pm
#4
Suspended
Join Date: Jul 2010
Location: Usa
Programs: magsetleVE
Posts: 69
Hmm, they taught us in training how to do this... And told us we honor lower points in training. Granted, I'm not in TB, so they could have changed their mind since then...
Aug 27, 2010, 5:20 pm
#6
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I'm not saying that y'all don't have the ability to, but the webpage T&C seems pretty clear to me that it isn't actually policy. Maybe it is, but it does not appear to be published that way.