I decided to try out the Japan Customs app and automated gates on my trip to Tokyo last week. You input the customs form information on your smartphone and get a QR code. Then you scan the QR code and have your picture taken by an automated kiosk in the baggage claim area. Then you go to the exit gate, get your picture taken again, and walk through.

Cool idea in theory, but pretty useless in practice. Doesn't really save much time. You have to remove your mask for both photos, which is an extra pain if your hands are full with luggage. If you are traveling with family, it actually takes more time because each passenger has to separately register. I might try it again if I'm entering solo and Japan has done away with its masking demands, but until then I'll stick to the paper form.

My wife has the app and used it last week -- and you are right doesn't really save any time in the current travel environment -- but if things ever go back to the way it used to be it may be useful some day.... Here's to hoping it will be! I'll be back home in a few weeks and won't bother with the app...

Looks like this app might no longer be necessary once the new Visit Japan Web website is fully operational on November 14. From the VJW FAQs (https://www.vjw.digital.go.jp/main/#/vjwpco011) it points to the use of electronic declaration gate with the QR code generated for the customs declaration as well.

There was a wait at all customs gates when I just arrived, i used the VJW customs declarations QR code and it saved probably about 5 minutes, plus no need to fill out cards on the plane.

In my experience it's much quicker to fill out the paper form while on the plane and hand it to the customs agent. Less than 30 seconds questions.

But I suppose it depends on the airport.

I�m sure time plays a part too, I got In at 3pm.