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-   -   How does the MYSOS app work now (https://www.flyertalk.com/forum/japan/2094713-how-does-mysos-app-work-now.html)

ShopAround Oct 4, 2022 12:52 pm


Originally Posted by fmkgb (Post 34653788)
Timing could be... I leave Oct 15. (yeah!!)

I leave the 15th as well and mine turned blue pretty quickly.

McG Oct 4, 2022 3:20 pm


Originally Posted by Squeaky111 (Post 34653731)
Hmm that's bizarre...I have 4 as well and still sitting on being reviewed. Is your trip coming up in the very near future? Mine is a month away so not sure if they're prioritizing others

They have updated the wording on the registration procedures section to read:

”The review of vaccination certificates will be done with a priority on travellers whose scheduled Japan arrival date is within two weeks. Travellers closest to their scheduled arrival date will be reviewed first, so more time may be required to complete others.”

I think the 2 weeks bit is new, and that previously it was just closest to scheduled arrival date.

umi Oct 5, 2022 4:24 pm

I believe the "P" means primary user. When submitting information, I remember having to check a box saying I'm filling out the info for the primary user. I'm flying over alone next week, and I have the P. I'm from Canada.
Just speculation though, I don't know if this is true or not.

HomeGlass Oct 5, 2022 6:26 pm

I did mine about 10 days ago and it was approved within 12 hours. Travel partner submitted it this past Sunday night and it's still pending. Leaving in 16 days. I assume it'll clear next week.

Tofino87 Oct 5, 2022 8:08 pm

Submitted with 5.5 days til travel, took about 6/7 hours for vaccination certs to be processed and app turn blue.

Travelling on 11 oct, arriving same day.

The all is still asking for proof of a test before departure and says ‘please register’ next to that, even though the tab for it is blue.

I’m guessing that’ll all change on the 11th?

HomeGlass Oct 6, 2022 6:24 am

Received approval this morning of the second one. So still over 2 weeks out.

nach Oct 7, 2022 12:27 pm

Hello everyone! I have a problem and maybe some of you had it too and can help me. I clicked on "SKIP" after uploading the Passport picture (anxiety) because I thought I could continue with the rest while the passport was being reviewed. Now the passport section remains on "SKIP" after several days, and I can't even re-upload the picture. I just got stuck there and I can't find any answers to how to proceed. I did try to delete and re-install the App, and complete everything on the website, but nothing worked. :(

nach Oct 7, 2022 7:17 pm


Originally Posted by nach (Post 34662783)
Hello everyone! I have a problem and maybe some of you had it too and can help me. I clicked on "SKIP" after uploading the Passport picture (anxiety) because I thought I could continue with the rest while the passport was being reviewed. Now the passport section remains on "SKIP" after several days, and I can't even re-upload the picture. I just got stuck there and I can't find any answers to how to proceed. I did try to delete and re-install the App, and complete everything on the website, but nothing worked. :(

Just wanted to update you on this, and for everyone concerned about the "P" I have the answer! lol. I got my app turned to Blue with the passport section still in SKIP. Hence, no "P" on the screen. The Fast Track people confirmed via email:
"This message is from the Quarantine Documentation Center (QDC) in Japan.

Once screen's color changed to blue,the registration has already completed and you don't need to upload the passport.
We will not delete the account.
Please show the passport at the airport.
P mark means that the upload of passport has completed."

Hope this helps!!

McG Oct 7, 2022 9:32 pm

Travelling in November. Submitted docs Sunday Oct 2nd via app. Got approval and Blue screen early hours Saturday Oct 8th UK time.

Should give an idea of timescale for processing for those who are not travelling within the next couple of weeks.

The _Banking_Scot Oct 8, 2022 2:29 am


Originally Posted by McG (Post 34663894)
Travelling in November. Submitted docs Sunday Oct 2nd via app. Got approval and Blue screen early hours Saturday Oct 8th UK time.

Should give an idea of timescale for processing for those who are not travelling within the next couple of weeks.


Hi,
Many thanks for that. Am going to Tokyo on 1st November so will do the app this weekend.

Regards

TBS

Submitted it at 1500 BST today. Took a little while to scan the passport photo

Just received a message that the scans were accepted and the app turned blue ( so just over 4hrs)

xenophile Oct 21, 2022 11:13 am

Leaving for Japan on the 26th, have mySOS loaded on phone, fully registered with blue screen. But I need to factory reset this phone. Can I reinstall the app after reseting, enter credentials, and get back to the blue screen? Or will I need to do all the registration steps again?

Thanks!

MattEvan Oct 21, 2022 6:52 pm


Originally Posted by xenophile (Post 34699015)
Leaving for Japan on the 26th, have mySOS loaded on phone, fully registered with blue screen. But I need to factory reset this phone. Can I reinstall the app after reseting, enter credentials, and get back to the blue screen? Or will I need to do all the registration steps again?

Thanks!

The latter, unfortunately. You could try taking a screenshot of the QR code screen though.

RDUflyer2 Oct 21, 2022 8:15 pm

Arrival in Japan is in 15 days and the approval which I began at about 3 pm today took about four hours.

xenophile Oct 23, 2022 9:39 am


Originally Posted by MattEvan (Post 34699993)
The latter, unfortunately. You could try taking a screenshot of the QR code screen though.

Thank you! I will wait to do the factory reset when I'm back from beautiful Japan.

seigex Oct 25, 2022 9:17 am

Does anyone how to transfer MySOS from one phone to another? I picked up a new phone that will be my primary phone in Japan, but my MySOS registration is on my work phone. On the original MySOS with the blue screen, I registered my email and a password, but when I use that on the new phone to try and log in, I get: "The email address you entered is linked to your valid passport information, so you cannot log in. [ERR40013]", which seems strange since that's the reason I'm trying to log in.

Am I forced to use my old phone for MySOS now?


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