JAL 41 Equipment change and downgrade, options?
Nov 24, 2023, 4:35 am
#1
Original Poster
Join Date: Sep 2012
Location: Miami
Programs: AA Executive Platinum, Iberia Plus Plata, SPG Gold
Posts: 23
JAL 41 Equipment change and downgrade, options?
Hello. Flying HND-LHR in December in F with miles, when I booked on the 777. I checked the booking and it now appears as the 797-9 and I’m in J, assuming because of an equipment swap. I wasn’t notified nor received the corresponding miles returned to my account.
I called the airline but they weren’t that helpful.
Any recourse possible here? I booked back in April but there isn’t F availability now on the day I’m travelling or the day afterwards.
Thanks
I called the airline but they weren’t that helpful.
Any recourse possible here? I booked back in April but there isn’t F availability now on the day I’m travelling or the day afterwards.
Thanks
Nov 24, 2023, 4:47 am
#2
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Did you book via JMB or other program? You will need to reach out to the one who issued your ticket for a refund and ask for options.
Nov 24, 2023, 9:24 am
#3
Original Poster
Join Date: Sep 2012
Location: Miami
Programs: AA Executive Platinum, Iberia Plus Plata, SPG Gold
Posts: 23
Nov 24, 2023, 9:58 am
#4
Join Date: May 2004
Posts: 601
Not of any help unfortunately, I am in the same boat, but just cancelled the now downgraded flight (online, through AA) and booked a new one in F. Some 12 hours earlier, but that works for me.
I was surprised to actially find a seat now that the twice daily flight (with F) changed to once a day.
I was surprised to actially find a seat now that the twice daily flight (with F) changed to once a day.
Nov 24, 2023, 10:22 am
#5
Join Date: Jun 2016
Posts: 167
Thanks, JALPak . I called AA (issuer) and they were of little help other than offering to cancel the booking. Curious if others have had better luck in a situation like this, perhaps facilitating award space on another flight that day, for example.