Segment disappeared from reservation
Aug 8, 2022, 8:11 am
#1
Original Poster
Join Date: Jul 2018
Posts: 303
Segment disappeared from reservation
Anybody ever see a segment disappear from their reservation? Is it temporary or do I need to call in?
Flying JFK-BOS-NRT-CGK. JL7454 JFK-BOS was on the reservation last week, but has since disappeared.
I was unable to login until I used the flight number for the BOS-NRT segment.
Flying JFK-BOS-NRT-CGK. JL7454 JFK-BOS was on the reservation last week, but has since disappeared.
I was unable to login until I used the flight number for the BOS-NRT segment.
Aug 8, 2022, 8:22 am
#2
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,438
When is your flight? This past weekend AA loaded and updated the schedule for November and beyond.
Currently, JFK-BOS flight which connects to JL flight at BOS is:
AA 1166
JFK 8:05 a.m.
BOS 9:21 a.m.
Starting November above flight was replaced with:
AA4308 (American Eagle flight)
JFK 8:18 a.m.
BOS 9:50 a.m.
If your travel is in November or later then your JFK-BOS flight change can be the reason you do not see your JFK-BOS segment.
Currently, JFK-BOS flight which connects to JL flight at BOS is:
AA 1166
JFK 8:05 a.m.
BOS 9:21 a.m.
Starting November above flight was replaced with:
AA4308 (American Eagle flight)
JFK 8:18 a.m.
BOS 9:50 a.m.
If your travel is in November or later then your JFK-BOS flight change can be the reason you do not see your JFK-BOS segment.
Aug 9, 2022, 10:47 am
#4
Join Date: Jul 2014
Location: DCA
Programs: AA Executive Platinum, Hilton Gold, Kimpton Inner Circle
Posts: 35
Same thing happened to my JFK - BOS on 11/11. They rebooked us on AA4307 that lands 1:51 after BOS-NRT departure. Any thoughts on if JAL will reload the 8:18am legal connection in a week or two? I’m hoping it’s just a lag between both systems synching. If not does anyone know if JAL will rebook us on AA prime?
Aug 9, 2022, 6:25 pm
#5
Original Poster
Join Date: Jul 2018
Posts: 303
Same thing happened to my JFK - BOS on 11/11. They rebooked us on AA4307 that lands 1:51 after BOS-NRT departure. Any thoughts on if JAL will reload the 8:18am legal connection in a week or two? I’m hoping it’s just a lag between both systems synching. If not does anyone know if JAL will rebook us on AA prime?
For me, the entire JFK-BOS segment is missing. I'm waiting to see if they will sort things out automatically.
Aug 9, 2022, 8:16 pm
#6
Join Date: Jul 2014
Location: DCA
Programs: AA Executive Platinum, Hilton Gold, Kimpton Inner Circle
Posts: 35
My ticket is a JAL ticket purchased thru American Express. I tried calling earlier but Amex was only offering to route me via SFO to NRT to CGK. I’m going to wait a few days and see if JAL adds back the morning codeshare on AA before rebooking. Since AA just rolled out the November schedule changes Sunday maybe it takes JAL a few days to relink their codeshares. They also are willing to fly me up the evening before and overnight in Boston which may be a better option with recent flight delays and cancellations.
Aug 10, 2022, 10:03 pm
#7
Original Poster
Join Date: Jul 2018
Posts: 303
My ticket is a JAL ticket purchased thru American Express. I tried calling earlier but Amex was only offering to route me via SFO to NRT to CGK. I’m going to wait a few days and see if JAL adds back the morning codeshare on AA before rebooking. Since AA just rolled out the November schedule changes Sunday maybe it takes JAL a few days to relink their codeshares. They also are willing to fly me up the evening before and overnight in Boston which may be a better option with recent flight delays and cancellations.
I'm going call JAL tomorrow and see if they can do anything.
Aug 11, 2022, 4:30 am
#8
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
They will in all likelihood ask you to talk to your travel agent. As your TA responsible for managing changes until OLCI opens, they hold the ticket.
Aug 11, 2022, 10:13 am
#9
Original Poster
Join Date: Jul 2018
Posts: 303
I called Amex again and they offered to route me through SFO. I'm going to wait and see if they add the codeshare back later on so I can ask Amex to restore my original itinerary.
Aug 18, 2022, 10:00 am
#10
Join Date: Jul 2014
Location: DCA
Programs: AA Executive Platinum, Hilton Gold, Kimpton Inner Circle
Posts: 35
UPDATE: Codeshare never came back but I was able to get AmEX to contact JAL and get me on the 8:18am AA prime flight JFK-BOS. Prepare to be on the phone for three hours. AmEX needs to contact JAL for the waiver and then they can reticket. I had to call back a second time as there was a ticketing issue. If you are persistent they get what you want.
Aug 18, 2022, 10:57 am
#11
Original Poster
Join Date: Jul 2018
Posts: 303
UPDATE: Codeshare never came back but I was able to get AmEX to contact JAL and get me on the 8:18am AA prime flight JFK-BOS. Prepare to be on the phone for three hours. AmEX needs to contact JAL for the waiver and then they can reticket. I had to call back a second time as there was a ticketing issue. If you are persistent they get what you want.