Itinerary change by JAL - Hotel compensation?
Jul 18, 2022, 1:31 pm
#1
Original Poster
Join Date: Nov 2009
Location: New York
Programs: DL - PM (demoted with Amex waiver increase) and 1 MM
Posts: 71
Itinerary change by JAL - Hotel compensation?
Forgive me if there is a thread about this.
I have a business class ticket booked on JAL from SYD to JFK with transfer in HND in August. In June, JAL changed the schedule of the HND to JFK leg to depart before my arrival from SYD. I understand the Royal Park is closed. Australia is a BLUE nation, I have US citizenship. I will get a PCR test within 72 hours of my departure, I and have all vaccines necessary to enter Japan.
MY QUESTIONS:
Do I have recourse to JAL for compensation for the cost of a hotel since they changed my itinerary causing me to have to stay overnight in Tokyo?
What is the proper channel to address this request? The U.S. phone number (800) 525-3663 either goes unanswered or is busy.
I have a business class ticket booked on JAL from SYD to JFK with transfer in HND in August. In June, JAL changed the schedule of the HND to JFK leg to depart before my arrival from SYD. I understand the Royal Park is closed. Australia is a BLUE nation, I have US citizenship. I will get a PCR test within 72 hours of my departure, I and have all vaccines necessary to enter Japan.
MY QUESTIONS:
Do I have recourse to JAL for compensation for the cost of a hotel since they changed my itinerary causing me to have to stay overnight in Tokyo?
What is the proper channel to address this request? The U.S. phone number (800) 525-3663 either goes unanswered or is busy.
Jul 18, 2022, 2:29 pm
#2
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,397
Forgive me if there is a thread about this.
I have a business class ticket booked on JAL from SYD to JFK with transfer in HND in August. In June, JAL changed the schedule of the HND to JFK leg to depart before my arrival from SYD. I understand the Royal Park is closed. Australia is a BLUE nation, I have US citizenship. I will get a PCR test within 72 hours of my departure, I and have all vaccines necessary to enter Japan.
MY QUESTIONS:
Do I have recourse to JAL for compensation for the cost of a hotel since they changed my itinerary causing me to have to stay overnight in Tokyo?
What is the proper channel to address this request? The U.S. phone number (800) 525-3663 either goes unanswered or is busy.
I have a business class ticket booked on JAL from SYD to JFK with transfer in HND in August. In June, JAL changed the schedule of the HND to JFK leg to depart before my arrival from SYD. I understand the Royal Park is closed. Australia is a BLUE nation, I have US citizenship. I will get a PCR test within 72 hours of my departure, I and have all vaccines necessary to enter Japan.
MY QUESTIONS:
Do I have recourse to JAL for compensation for the cost of a hotel since they changed my itinerary causing me to have to stay overnight in Tokyo?
What is the proper channel to address this request? The U.S. phone number (800) 525-3663 either goes unanswered or is busy.
Jul 19, 2022, 12:12 pm
#4
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,166
Indeed, entering Japan currently requires a visa for US passport holders. There is currently no visa type available that would be applicable for this situation.
Jul 19, 2022, 1:38 pm
#5
Original Poster
Join Date: Nov 2009
Location: New York
Programs: DL - PM (demoted with Amex waiver increase) and 1 MM
Posts: 71
Thanks to all who responded. I agree I cannot enter Japan. It is shocking the tone deafness of JAL to force me into this itinerary. Is this par for the course?
Jul 19, 2022, 3:48 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,166
Unfortunately, JL4/3 has not operated throughout the pandemic. They way JAL manages the covid reductions in flights is that they announced the reductions in blocks of 3-4 months, if you look beyond that period you can book the full prepandemic schedule. If/when a flight gets cancelled, it does mean a need to transfer passenger to other flights with longer connections. And sometimes even that the connection is not possible anymore.
Jul 23, 2022, 5:25 pm
#8
Join Date: Jun 2007
Location: Sydney
Programs: JL Sapphire, Aegean Gold, Accor Platinum, HHonours Gold
Posts: 785
What is weird is that for an airline that will send you multiple messages and emails about all sorts of things, there will be silence about your valid situation
Jul 23, 2022, 5:33 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,166
If you are booked through a TA or another airline the coms on the change should come from them.