Ic ambassador
Aug 12, 2018, 9:53 am
#1
Original Poster
Join Date: Nov 2015
Posts: 45
Ic ambassador
Hi, We are IHG elite spire and now upgraded to ic ambassador. We are staying our first night at an IC after this upgrade. We asked ahead what room we would get on online chat (before we payed for the ambassador program) and were told with the room we were booking (the Club room) we would be uograder to a Club suite. Calling them Today since there were an error in the booking on the app we were told we would Get 2 connecting doubles... Is this really what to expect?
Aug 12, 2018, 10:11 am
#2
Join Date: Dec 2012
Location: SoCal
Posts: 123
Hi, We are IHG elite spire and now upgraded to ic ambassador. We are staying our first night at an IC after this upgrade. We asked ahead what room we would get on online chat (before we payed for the ambassador program) and were told with the room we were booking (the Club room) we would be uograder to a Club suite. Calling them Today since there were an error in the booking on the app we were told we would Get 2 connecting doubles... Is this really what to expect?
Aug 12, 2018, 10:20 am
#3
Original Poster
Join Date: Nov 2015
Posts: 45
Ok, Thanks. Strange that they told us suite when we chatted with them. We upgraded mostly so that the girls would stay in a suite
We always Get sweet upgraded at Kimpton, but looks like IHG and IC ar different. Thanks for answaring
We always Get sweet upgraded at Kimpton, but looks like IHG and IC ar different. Thanks for answaring
Aug 12, 2018, 11:25 am
#6
Join Date: Apr 2013
Posts: 1,443
What a poor form of customer service of that chat agent.
With Amb status you get a guaranteed one category upgrade.
In this case, one category higher than the club room (and obviously you keep the club benefits of the original booking).
What that upgrade is, is totally hotel dependent. E.g. executive room, premier room, corner room, junior suite, ...
With Amb status you get a guaranteed one category upgrade.
In this case, one category higher than the club room (and obviously you keep the club benefits of the original booking).
What that upgrade is, is totally hotel dependent. E.g. executive room, premier room, corner room, junior suite, ...
Aug 12, 2018, 11:38 am
#7
Original Poster
Join Date: Nov 2015
Posts: 45
Thanks. I dont mind connecting rooms, but was looking froward to the suite. Had I known we wouldnt have upgraded to ambassador, but stayed at Kimpton. Oh well - its just for Ine night👍
We booked the higest room category prior suits.
We booked the higest room category prior suits.
Aug 12, 2018, 4:09 pm
#11
Original Poster
Join Date: Nov 2015
Posts: 45
When staying in Chicago (with only spire elite) we got upgraded to a snakk suite.
Aug 12, 2018, 4:50 pm
#12
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Aug 12, 2018, 7:37 pm
#14
Join Date: Dec 2002
Location: La Conner, WA
Programs: IHGPlatinum, Marriott Silver
Posts: 158
Interesting. I am booked at the IC Miami (on Chopin Plaza) this coming Thu-Sun, prior to a cruise and booked a King City View Club Intercontinental room. Was just looking at my reservation online and it is now upgraded to a Club Intercontinental Townhouse Suite. So it appears they do honor the upgrade guarantee, at least in this case.
Aug 12, 2018, 7:44 pm
#15
Original Poster
Join Date: Nov 2015
Posts: 45
Interesting. I am booked at the IC Miami (on Chopin Plaza) this coming Thu-Sun, prior to a cruise and booked a King City View Club Intercontinental room. Was just looking at my reservation online and it is now upgraded to a Club Intercontinental Townhouse Suite. So it appears they do honor the upgrade guarantee, at least in this case.