In that case you can rightfully expect the hotel to deliver on at least the lowest category suite upon checkin.
Originally Posted by
Anita12
when we called the hotell Today (check in tomorrow) they said connecting rooms...
One category upgrade may be a hidden upgrade - like a club room "With a view" it is basically tricks, smoke and mirrors. It is all crap. That is why I have stayed my last days at IC and no longer am an Ambassador. I won't even be spire next year. I'll just sit on over 2 mil points and use them as I need them while enjoying Starriott.