CP Spire
Nov 26, 2017, 7:48 pm
#1
Original Poster
Join Date: Apr 2006
Location: DUS
Programs: LH Sen, IHG Spire, Hertz Pres.
Posts: 196
CP Spire
I am currently staying in a CP, where at check-in I was offered lounge access for me, but not for my wife (sharing the room with me).
Only after heavily complaining my wife was also invited.
I have never experienced that before.
Is this common for CP?
Only after heavily complaining my wife was also invited.
I have never experienced that before.
Is this common for CP?
Nov 26, 2017, 9:15 pm
#2
Join Date: Aug 2013
Location: USA
Programs: IHG/Spire Amb., Hilton/Diamond, SPG/Gold, Marriott/Gold, AA/Plat, Southwest/CP
Posts: 270
I'm a long-time IHG Spire and Hilton Gold or Diamond and in all my stays which included lounge access - which have been many - I have never had an experience like this. I've had CPs that provided no lounge access, or that provided lounge access to both of us either for free or at a cost, but never one that only granted access to me but not a fellow guest staying in my room. That's pretty absurd and would represent a new low for IHG as far as I'm concerned, though this is certainly not standard practice.
Nov 26, 2017, 9:37 pm
#3
Join Date: Mar 2015
Posts: 1,989
I've read that the free (welcome) drink are now limited to only the Elite guest so I guess it can be viewed the same for lounge access?
Would it not be strange to have a policy to offer only 1 welcome drink for Spire Elite irregardless of room guests and then let the Spire Elite choose lounge access for 2?
Anyways, the Terms says is only for the Spire Elite and additional guests are chargeable.
https://www.ihg.com/content/gb/en/de...-update-gc/faq
Would it not be strange to have a policy to offer only 1 welcome drink for Spire Elite irregardless of room guests and then let the Spire Elite choose lounge access for 2?
Anyways, the Terms says is only for the Spire Elite and additional guests are chargeable.
Club Lounge Access
Q1: Is Club Lounge Access for a single day or for duration of the stay?
You will be honored for duration of the stay.
Q2: How many people per room are allowed in the Club Lounge?
Only the Spire Elite members can access to the Club Lounge. Additional costs may be incurred if additional visitors join the member.
Q3: Is Club Lounge Access transferrable or accumulated to use?
No, Club Lounge Access is non-transferrable and effective during the duration of stay. It cannot be used for another stay and will expire once Spire Elite member checks out.
Q4: If a Spire Elite member has booked a Club Room in Crowne Plaza Hotel & Resorts and HUALUXE Hotel & Resorts, what will be offered as the Welcome Amenity at hotel?
Since the booked room includes Club Lounge Access, the Spire Elite member will receive a Welcome Drink, in-room amenity and Food & Beverage Credit valued as 90RMB.
Q1: Is Club Lounge Access for a single day or for duration of the stay?
You will be honored for duration of the stay.
Q2: How many people per room are allowed in the Club Lounge?
Only the Spire Elite members can access to the Club Lounge. Additional costs may be incurred if additional visitors join the member.
Q3: Is Club Lounge Access transferrable or accumulated to use?
No, Club Lounge Access is non-transferrable and effective during the duration of stay. It cannot be used for another stay and will expire once Spire Elite member checks out.
Q4: If a Spire Elite member has booked a Club Room in Crowne Plaza Hotel & Resorts and HUALUXE Hotel & Resorts, what will be offered as the Welcome Amenity at hotel?
Since the booked room includes Club Lounge Access, the Spire Elite member will receive a Welcome Drink, in-room amenity and Food & Beverage Credit valued as 90RMB.
Nov 27, 2017, 1:01 am
#4
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,781
Whilst the welcome drink is only for the spire member most decent properties will give you 2 I have never not had lounge access for 2 when 2 people have been staying in the room. Lounge access is always for the room when sold as part of the room rate so it would take a lot of effort to enforce a 1 lounge guest only rule.
Nov 27, 2017, 1:41 am
#5
Join Date: Mar 2015
Posts: 1,989
For properties who intend to only grant the Spire member lounge access and charge additional guests for entry, they most likely will have staff at the entrance verifying room number and allowed guests number. I see this set-up most often during time periods with complimentary food and drinks. Also no different from checking breakfast entitlement at hotel restaurant.
Ultimately, Terms requires only Spire access but properties may choose to go beyond.
Ultimately, Terms requires only Spire access but properties may choose to go beyond.
Nov 27, 2017, 4:43 am
#6
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,781
For properties who intend to only grant the Spire member lounge access and charge additional guests for entry, they most likely will have staff at the entrance verifying room number and allowed guests number. I see this set-up most often during time periods with complimentary food and drinks. Also no different from checking breakfast entitlement at hotel restaurant.
Ultimately, Terms requires only Spire access but properties may choose to go beyond.
Ultimately, Terms requires only Spire access but properties may choose to go beyond.
Like much else IHG related this is very poorly thought through and executed as a T&C and thankfully I have yet to encounter this anywhere.
Nov 27, 2017, 4:43 am
#7
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,781
Please name the CP so that we can all avoid it.
Nov 27, 2017, 8:48 am
#9
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
I can see how they would do it, I just think it would cost more to police than it would possibly save and create a good deal of resentment too. If I ever checked into a hotel whilst with my Mrs and was told she couldn't use the lounge then I would be cancelling my reservation on the spot.
Like much else IHG related this is very poorly thought through and executed as a T&C and thankfully I have yet to encounter this anywhere.
Like much else IHG related this is very poorly thought through and executed as a T&C and thankfully I have yet to encounter this anywhere.
Name the CP so we can avoid or at least lower our expectations.
Nov 28, 2017, 3:24 am
#10
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,041
Anyways, the Terms says is only for the Spire Elite and additional guests are chargeable.
https://www.ihg.com/content/gb/en/de...-update-gc/faq
https://www.ihg.com/content/gb/en/de...-update-gc/faq
The inelegantly, awkwardly, phrased terms suggest that particular line has been introduced to prevent (say) a weekend visitor registering a number of local guess to his/her room and starting Saturday night off with a visit to the lounge. It happens, I've seen it. But a pity if a blameless couple visiting the city get caught up in a "computer says no" application of the rules.
Nov 30, 2017, 12:50 am
#11
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,781
The 24 hour cancellation is not uniform. The vast, vast majority of properties allow me to cancel to 6pm on the day of arrival when booking at my corporate rate.
Nov 30, 2017, 12:57 am
#12
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
Lucky you.
Please name this CP so we can adjust our expectations.
Nov 30, 2017, 4:29 am
#13
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
Very little is free for Spire these days. You're lucky to get lounge access for yourself for free. IHG keeps sending us useless cheap perks for being Spire, but they won't provide proper in-hotel benefits for their top tier.I would gladly sacrifice all the rubbish like car rental perks, Kindle books, etc., for a real room upgrade AND club lounge access.
Nov 30, 2017, 12:30 pm
#14
Join Date: Apr 2017
Programs: SQ TPPS (21),QF G, NZ E, IHG D Amb, Marriott Gold, HH Gold, Shangri-La Jade, Accor Plat, Hertz P
Posts: 397
Very little is free for Spire these days. You're lucky to get lounge access for yourself for free. IHG keeps sending us useless cheap perks for being Spire, but they won't provide proper in-hotel benefits for their top tier.I would gladly sacrifice all the rubbish like car rental perks, Kindle books, etc., for a real room upgrade AND club lounge access.
Nov 30, 2017, 12:56 pm
#15
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,781
This is true and is a good reason why IHG doesn't get more of my business because you never know what you are going to get. If you want proper benefits stay with a proper hotel chain otherwise roll the dice with IHG.