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Old Sep 15, 2014, 9:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
  1. Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
    A. No.

  2. Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
    A. No.

  3. Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
    A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.

  4. Q. How long will it take for my points to post?
    A. Normally they post within a week or two.

  5. Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
    A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)

  6. Q. Where can I find the Bonus Point package with Breakfast rate?
    A. Click here to book Bonus Points Package with (or without) Breakfast rate.

    NOTE: Make sure that your email confirmation states something like this:

    Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!

    Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.

  7. Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
    A. See this post from IHG's FlyerTalk representative.

  8. Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
    A. No

  9. Q. What are the conditions for the free nights being awarded?
    A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.

  10. Q.I chose the 2 free nights award, how do I book them?
    A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.

  11. Q. Can I trade the free nights?
    A. Not on FlyerTalk. They are specifically designated non-transferable.

Post #2585 has a link to the Dashboard. You can "Claim" free nights there.

Please update the FAQ as seems expedient.
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Old Sep 21, 2014, 12:01 am
  #736  
 
Join Date: Jun 2008
Location: Newcastle, UK
Programs: IHG Rewards Club Spire Elite, Hilton HHonors Diamond
Posts: 221
Originally Posted by aussielori
I have done the survey and that is not even showing as completed.
Did stays over a week ago and not showing.
+1
olympian is offline  
Old Sep 21, 2014, 2:54 am
  #737  
htb
 
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Originally Posted by italdesign
Mind if I ask how you know? As far as I can see, the terms indeed don't say you have to complete the stay.
Correct. And I'm sure you could sue IHG for the points in many legislations. Otherwise I'm 99% sure that IHG simply has crappy T&Cs and that you have to stay in order to get the points automatically.

HTB.
htb is offline  
Old Sep 21, 2014, 4:02 am
  #738  
 
Join Date: Sep 2010
Posts: 74
Originally Posted by aussielori
I have done the survey and that is not even showing as completed.
Did stays over a week ago and not showing.
Same here, but when I click on the link for the survey it just takes me back the my offers page!
Markagh is offline  
Old Sep 21, 2014, 5:12 am
  #739  
 
Join Date: Dec 2009
Location: wirral
Programs: IC RA
Posts: 231
Just completed an MR to satisfy a Saturday night booking for this promo, as somebody else has commented on I did notice at check in that it does say something like 'booked using App' somewhere on the registration form.
torcross is offline  
Old Sep 21, 2014, 8:09 am
  #740  
 
Join Date: Apr 2012
Location: Glasgow
Programs: BA Silver
Posts: 533
As long as I check in do I actually need to stay the night?

I presume I can't stay at two hotels on the same night (hotels are next to each other)?
MsCapricorn is offline  
Old Sep 21, 2014, 8:11 am
  #741  
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Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Originally Posted by MsCapricorn
As long as I check in do I actually need to stay the night?

I presume I can't stay at two hotels on the same night (hotels are next to each other)?
You don't need to actually stay, but you can't do two hotels in the same night (unlike SPG).
Pseudo Nim is offline  
Old Sep 21, 2014, 8:19 am
  #742  
 
Join Date: Dec 2012
Location: Michigan
Posts: 328
Originally Posted by BillyBaloney
Yes, I read it. Thanks for the warning. I don't waste my time complaining to the space aliens at the customer service line, I simply call corporate. They have always been more than accomodating.
I would also like to know the number. I didn't bother to check for a while since I had my confirmation email but my offer changed too and IHG basically said 'tough ....' even when I provided them with their own email showing the original offer.
Exterous is offline  
Old Sep 21, 2014, 8:53 am
  #743  
 
Join Date: Feb 2000
Location: New York, NY, USA
Programs: BAGold; AA3MMPlat; UA1MMGold; FBGold; MarriottAmb; AccorPlat; HHGold; ICPlatAmb; HyattDiscoverist
Posts: 4,378
Originally Posted by IAN-UK
I don't think anyone can give a definitive reply.

The reassurance I can offer is that in previous reservations and promotions, including those similar to this one, there was not a jot of difference between the way stays qualified where these were booked via cashback sites, or not (when i forgot to use the link!).
I did not have an issue for the previous promotions, but I DID have a problem getting a subsequent stay credited--when I called, they kept telling me I booked with a travel agent and I kept saying no, I had booked on the IHG website. Finally they credited it properly.
So I would take some comfort in knowing how they are treating SOME cash back bookings in this promo; again, I would be grateful if someone with current experience could post.

Thanks.
rfrost is offline  
Old Sep 21, 2014, 9:09 am
  #744  
Suspended
 
Join Date: Nov 2010
Posts: 1,677
FYI - Bonus Points plus Breakfast -

When you book make sure it says something like this (taken from reservation email that is sent after booking):

"Rate Description: Exclusive to IHG® Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG(R) Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!"

or this:

"Rate Description: Exclusive to IHG® Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 1,000 bonus IHG® Rewards Club points for each night when you book the 1,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!"

I've been able to find them with 1000 points bonus package and some Holiday Inns (off the beaten path) offer 5000 point bonus package. Crown Plazas also seem to offer this rate.
BillyBaloney is offline  
Old Sep 21, 2014, 9:57 am
  #745  
 
Join Date: Apr 2012
Location: Glasgow
Programs: BA Silver
Posts: 533
Originally Posted by Pseudo Nim
You don't need to actually stay, but you can't do two hotels in the same night (unlike SPG).
Thank you.

That's my three nights booked. The promotion will cost me less than £90 as one of the nights I was staying anyway
MsCapricorn is offline  
Old Sep 21, 2014, 10:31 am
  #746  
 
Join Date: May 2013
Posts: 70
Originally Posted by 24Yukon24
Anyone got any stays countung on the into the night tracker?
My stay from 7.9-9.9 is on my account since 12.9 but not on the into the nights page
Stayed 9/6 and still nothing posted. I'm assuming they are sticking to the 4-6 weeks.
jackthedog is offline  
Old Sep 21, 2014, 1:01 pm
  #747  
FlyerTalk Evangelist
IHG Contributor BadgeMarriott Contributor Badge
 
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Last time, they started late in crediting stays, only counting the ones going forward. I had to request retroactive credit for qualifying stays between the start of the promo period and the date they began posting actual credit for fulfilling requirements.
Points Scrounger is offline  
Old Sep 21, 2014, 5:49 pm
  #748  
 
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
Does anyone have a contact I can use to get my promo page working?

PM me please!! Thanks
YYZC2 is offline  
Old Sep 21, 2014, 8:39 pm
  #749  
 
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
Originally Posted by olympian
+1

++1 I did the survey and have a stay from over a week ago as well as one this past week. So far nothing is showing for credit on the promo tracker.


--Jon
Jon Maiman is offline  
Old Sep 21, 2014, 10:19 pm
  #750  
 
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,208
Just logged to my IHG account and noted that I have been credited 100 points for taking the survey even though it has not shown up in the Into the Nights program website.


Sep 20, 2014 | Other | Take our survey| 100 pts.| 0 pts.
hclee01 is offline  


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