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Old Sep 15, 2014, 9:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
  1. Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
    A. No.

  2. Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
    A. No.

  3. Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
    A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.

  4. Q. How long will it take for my points to post?
    A. Normally they post within a week or two.

  5. Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
    A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)

  6. Q. Where can I find the Bonus Point package with Breakfast rate?
    A. Click here to book Bonus Points Package with (or without) Breakfast rate.

    NOTE: Make sure that your email confirmation states something like this:

    Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!

    Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.

  7. Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
    A. See this post from IHG's FlyerTalk representative.

  8. Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
    A. No

  9. Q. What are the conditions for the free nights being awarded?
    A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.

  10. Q.I chose the 2 free nights award, how do I book them?
    A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.

  11. Q. Can I trade the free nights?
    A. Not on FlyerTalk. They are specifically designated non-transferable.

Post #2585 has a link to the Dashboard. You can "Claim" free nights there.

Please update the FAQ as seems expedient.
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Old Dec 2, 2014, 11:42 pm
  #2236  
 
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Originally Posted by TGflyergirl
Just selected my reward: 3 nights, and went and booked it. Three consecutive nights at the IC TS NYC. Didn't check for many properties, but the IC London, IC Le Grand were also available.
What were your goals to get the 3 nights?! I only got 2 nights but my goals were set into the stratosphere, i.e. stay 30 nights, stay at 7 different ICs, etc...

Originally Posted by yorkboy24
I don't have anywhere near the 10,000 points needed for a reward night and the cheapest product you can redeem seems to be 4000 points.
It is not that clear which items actually qualify, but there are songs that can be had for 400 points and magazines for 800. The T&C state (bolding mine): "Number of bonus points or bonus miles listed above will be awarded after you make a redemption for a Free Night, merchandise, gift cards or more."

Then it states: "Visit Ways to Redeem for more information at www.ihg.com/rewardsclub/redeem-rewards."

At this link are the options to buy magazines or songs. Do they qualify? I am not sure, but magazines certainly are "merchandise" and songs could be classified in the "more" category.

Last edited by whimike; Dec 3, 2014 at 10:40 am
whimike is offline  
Old Dec 3, 2014, 12:22 am
  #2237  
 
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Au, QR, TK, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt, Shangri-La
Posts: 4,526
Originally Posted by CalItalian
My dashboard has also updated today...a full month of updates all at one time.

My bonus offers have also appeared for the first time:


20,000 points. Complete any 6 offers and earn 20,000 points.


0 points - Add a Hotel Review
Submit a hotel review on ihg.com from your most recent stay during this promotion (more information).


0 points - Discover A World Of Hospitality
Introducing a new way to conveniently customize your hotel search, easily and quickly, by selecting the way in which you prefer to explore.


1,000 points - Reward Yourself
Redeem points for a Reward Night to get 1,000 bonus points or 250 miles, or brand name merchandise to get 500 bonus points or 250 miles.


5,000 points - Last Chance
Stay the last week of the promotion (12/24/2014 - 12/31/2014).


0 points - Stay More
Stay 3 night(s) at any of IHG’s 4,700 hotels worldwide.


0 points - Book with IHG
Book 1 stays directly on the ihg.com web/mobile sites or IHG App Terms
I have the same exact offers. Assuming that one completes the rest of the offers, and finds a reward night for less than 21,000 points (well, a bit less considering the foregone points for a paid stay), then one can benefit from this. (I assume that a reward night booked on the app would count for the last task, but who knows.)

My dashboard also updated, but apparently not correctly. My stay ending 11/21 is apparently credited, but not two stays ending after that which would complete all of my tasks. Reasonable enough delay (maybe these will hit next week), except that the weekend task is still shorting me even based on stays through early November. I also had some two-night stays including a Friday or Sunday but not Saturday, which should count -- though even if they don't, then my count for this task is still wrong; it doesn't fit with either theory (Saturday required or not) of this task.

Last edited by mecabq; Dec 3, 2014 at 12:28 am
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Old Dec 3, 2014, 12:26 am
  #2238  
htb
 
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Originally Posted by bearvest
Over 2200 posts.

Mostly complaints.

Is IHG paying attention?
Yes. They picked out approximately a dozen individual complaints and promised to look into their issues.

HTB.
htb is offline  
Old Dec 3, 2014, 12:27 am
  #2239  
 
Join Date: Jun 2001
Location: Bangkok/Singapore
Programs: Frantic Hilton/Marriott runs
Posts: 926
Originally Posted by mecabq
Assuming that one completes the rest of the offers, and finds a reward night for less than 19,000 points, then one can benefit from this. (I assume that a reward night booked on the app would count for the last task, but who knows.)
Exactly the same bonus offer as well.

You don't have to redeem a Rewards night to complete that offer. Just spend it on an ebook for 800 points. I must admit I am a little nervous about redeeming points for a digital purchase and having it recorded on this tracker.

How do they track completion of this offer? I clicked on it and it jumped into a page.

0 points - Discover A World Of Hospitality
Introducing a new way to conveniently customize your hotel search, easily and quickly, by selecting the way in which you prefer to explore.
Alawyer is offline  
Old Dec 3, 2014, 12:39 am
  #2240  
 
Join Date: Jul 2005
Location: Here
Posts: 1,907
Originally Posted by whimike
What were your goals to get the 3 nights?! I only got 2 nights but my goals were set into the stratosphere, i.e. stay 30 nights, stay at 9 different ICs, etc...
My challenge was nowhere near your difficulty

4 Brands
3 Crowne Plazas
3 IC's
book using the App twice
1 Resort
2 x 2 weekend night stays
15 nights
TGflyergirl is offline  
Old Dec 3, 2014, 12:53 am
  #2241  
FlyerTalk Evangelist & Ambassador: China
 
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Originally Posted by Gagravarr
My dashboard has finally updated! And what's more, it now also shows bonus offers!

Sadly, most of them seem to be offering zero points though....

Several of those I have already done what the offer requires, but no progress yet. Given that they're set to give 0 points, not sure it matters too much!
Originally Posted by CalItalian
My dashboard has also updated today...a full month of updates all at one time.

My bonus offers have also appeared for the first time:


20,000 points. Complete any 6 offers and earn 20,000 points.


0 points - Add a Hotel Review
Submit a hotel review on ihg.com from your most recent stay during this promotion (more information).


0 points - Discover A World Of Hospitality
Introducing a new way to conveniently customize your hotel search, easily and quickly, by selecting the way in which you prefer to explore.


1,000 points - Reward Yourself
Redeem points for a Reward Night to get 1,000 bonus points or 250 miles, or brand name merchandise to get 500 bonus points or 250 miles.


5,000 points - Last Chance
Stay the last week of the promotion (12/24/2014 - 12/31/2014).


0 points - Stay More
Stay 3 night(s) at any of IHG’s 4,700 hotels worldwide.


0 points - Book with IHG
Book 1 stays directly on the ihg.com web/mobile sites or IHG App Terms
Originally Posted by mecabq
I have the same exact offers. Assuming that one completes the rest of the offers, and finds a reward night for less than 21,000 points (well, a bit less considering the foregone points for a paid stay), then one can benefit from this. (I assume that a reward night booked on the app would count for the last task, but who knows.)

My dashboard also updated, but apparently not correctly. My stay ending 11/21 is apparently credited, but not two stays ending after that which would complete all of my tasks. Reasonable enough delay (maybe these will hit next week), except that the weekend task is still shorting me even based on stays through early November. I also had some two-night stays including a Friday or Sunday but not Saturday, which should count -- though even if they don't, then my count for this task is still wrong; it doesn't fit with either theory (Saturday required or not) of this task.
I got the same as all of you. My dashboard is up to date. But under the "tailored offers" my offer now reads "Complete 5 of 12 offers and earn 13,000 bonus points or 2 free nights."

I have 2 from my 6 tailored offers done. Does that mean I can do 3 bonus ones?

I just did a review, redeemed a FN (which stay will occur in Dec), and did the "Discover a World of Hospitality". Does that one just require clicking the button?

I guess I could do the book via IHG (6th bonus) one as backup. But appears to exclude award stays.
mnredfox is offline  
Old Dec 3, 2014, 1:05 am
  #2242  
 
Join Date: Jun 2001
Location: Bangkok/Singapore
Programs: Frantic Hilton/Marriott runs
Posts: 926
Originally Posted by whimike
At this link are the options to buy magazines or songs. Do they qualify? I am not sure, but magazines certainly are "merchandise" and songs could be classified in the "more" category.
I digged through the whole digital catalog and found the cheapest redemption possible:

Remake

Publisher: Lulu.com
Release date: 2014-05-23
Points Needed: 150

https://digitalrewards.ihg.com/us/eb...hitmore-remake
With the 500 bonus points from redeeming "merchandise and more", you still stand to earn 350 on top of your balance. I am afraid to open this ebook tho - all of his books are at 150 points

After this exercise, it is sobering to learn that my 5000 points can get me a night at the IC Nha Trang or a copy of Baldur's Gate

Last edited by Alawyer; Dec 3, 2014 at 5:48 am
Alawyer is offline  
Old Dec 3, 2014, 3:20 am
  #2243  
 
Join Date: Nov 2013
Posts: 211
Originally Posted by Romaman1
Just completed the original ITN offers, and on to the bonus round! I apologize if this has been asked before (I just searched through the post to try and find the answer), but does anyone know what you need to do to get credit for the 'Discover A World of Possibility' offer? There are no terms and conditions next to the offer, and it doesn't indicate that anything needs to be booked or redeemed. Thoughts?
My bonus offers opened up a month ago and i clicked on the link for that offer and just played around for a minute or 2. it's shown up as complete after this weeks update.
SirAlfonso is offline  
Old Dec 3, 2014, 3:23 am
  #2244  
Moderator, Hertz; FlyerTalk Evangelist
Hilton Contributor BadgeHyatt Contributor Badge
 
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Originally Posted by Alawyer
I digged through the whole digital catalog and found the cheapest redemption possible:



With the 250 bonus points from redeeming "merchandise and more", you still stand to earn 100 on top of your balance. I am afraid to open this ebook tho - all of his books are at 150 points

After this exercise, it is sobering to learn that my 5000 points can get me a night at the IC Nha Trang or a copy of Baldur's Gate
Really? 5K for Baldur's Gate? That'll bring hours and hours of enjoyment I miss that game.
jason8612 is offline  
Old Dec 3, 2014, 3:57 am
  #2245  
 
Join Date: May 2005
Location: Chattanooga, TN
Programs: DL Diamond Million Miler, AA Ex-Plat, IHG RA, Marriott PLAT, HERTZ Pres Circle
Posts: 1,220
Wow, finally.

I need 28 nights for a bonus, sent email on 11/19, email said I was at 24 though the ITN website said 21, stopped staying at IHG to let the website catch up, this morning the website finally caught up to the 24. This is ridiculous. I've emailed and they told me they are working around the clock to fix the website. Right.
randidliyo is offline  
Old Dec 3, 2014, 5:59 am
  #2246  
 
Join Date: Jul 2002
Location: North East, MD
Programs: DL Plat, PC Spire, Amex Reserve, Hilton Gold
Posts: 182
Originally Posted by htb
Yes. They picked out approximately a dozen individual complaints and promised to look into their issues.

HTB.
My thinking as well. Why don't they just address and admit the problems with everyone on here? I wrote them got the 4-6 will post BS. I must be on another planet as I read about other's dashboard being updated earlier this week but I am still stuck. Worse promo ever. Go back to stay X get X.
Steven NH/BOS is offline  
Old Dec 3, 2014, 6:38 am
  #2247  
 
Join Date: Oct 2010
Location: MUC/RJK
Programs: SQ G, LH FTL, UA S, Marriott Plat, Hertz PC
Posts: 1,442
Well, mine updated at some point yesterday, so I'm guessing they *are* doing something.
hdogan is offline  
Old Dec 3, 2014, 6:43 am
  #2248  
 
Join Date: Aug 2011
Location: Ontario, Canada
Programs: Club Carlson Concierge, IHG Platinum, Hilton Diamond, Choice Diamond
Posts: 97
Originally Posted by mnredfox
I got the same as all of you. My dashboard is up to date. But under the "tailored offers" my offer now reads "Complete 5 of 12 offers and earn 13,000 bonus points or 2 free nights."

I have 2 from my 6 tailored offers done. Does that mean I can do 3 bonus ones?

I just did a review, redeemed a FN (which stay will occur in Dec), and did the "Discover a World of Hospitality". Does that one just require clicking the button?

I guess I could do the book via IHG (6th bonus) one as backup. But appears to exclude award stays.
Same for me (same 6 bonus offers for 20k), except my tailored offers went from complete 4 of 4 ( which i had completed zero) to now say 4 of 10.

Wondering the same thing. Can i use the bonus offers to complete the tailored offers? Even though some of the bonus offers have zero points, who cares, as long as they count towards my total.
jbvideo is offline  
Old Dec 3, 2014, 7:01 am
  #2249  
 
Join Date: Apr 2005
Programs: UA Explorer card, AA Plat, Copa Plat, IHG Plat,
Posts: 567
Account & dashboard finally correct

I WANT TO THANK THE IHG customer service rep Connie for all her help. Today she manually put my APP points in my account. I guess they are trying to get all the problems resolved and for me they Did a good job

Last edited by rrohio; Dec 3, 2014 at 7:19 am Reason: e
rrohio is offline  
Old Dec 3, 2014, 8:33 am
  #2250  
 
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
My dashboard still says 0 points/0 stays, despite the fact that I've actually completed all of my offers. Perhaps they have one person going through and manually updating these by hand...
trouble747 is offline  


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