Sep 15, 2014, 9:40 am
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
Please read these before asking your question in the thread.
- Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.
- Q. How long will it take for my points to post?
A. Normally they post within a week or two.
- Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)
- Q. Where can I find the Bonus Point package with Breakfast rate?
A. Click here to book Bonus Points Package with (or without) Breakfast rate.
NOTE: Make sure that your email confirmation states something like this:
Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!
Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.
- Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
A. See this post from IHG's FlyerTalk representative.
- Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
A. No
- Q. What are the conditions for the free nights being awarded?
A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.
- Q.I chose the 2 free nights award, how do I book them?
A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.
- Q. Can I trade the free nights?
A. Not on FlyerTalk. They are specifically designated non-transferable.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
"Into The Nights" 2014 Master Thread
Oct 20, 2015, 5:15 am
#2986
Original Poster
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,691
Oct 20, 2015, 11:15 am
#2987
Join Date: Mar 2011
Posts: 130
I noticed this yesterday when I was about to redeem one of the ITTN certs. I called Manila. It wasn't widely known, as the agent came back after hold to say "we're having problems with the certificates at the moment". She then posted the needed amount of award points for my booking and made a booking on my behalf. ^
Oct 22, 2015, 10:03 am
#2989
Company Representative - InterContinental Hotels
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
Into The Nights
Dear rtraveler,
Thank you for posting your question. I would like to know if you are referring to the Into The Nights Promotion? If so, please call IHG Rewards Club Service Center at 1-888-211-9874 for more assistance.
Thank you for your time.
Regards,
Joel A
Case Manager
IHGCare
Thank you for posting your question. I would like to know if you are referring to the Into The Nights Promotion? If so, please call IHG Rewards Club Service Center at 1-888-211-9874 for more assistance.
Thank you for your time.
Regards,
Joel A
Case Manager
IHGCare
Oct 22, 2015, 11:33 am
#2990
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Dear rtraveler,
Thank you for posting your question. I would like to know if you are referring to the Into The Nights Promotion? If so, please call IHG Rewards Club Service Center at 1-888-211-9874 for more assistance.
Thank you for your time.
Regards,
Joel A
Case Manager
IHGCare
Thank you for posting your question. I would like to know if you are referring to the Into The Nights Promotion? If so, please call IHG Rewards Club Service Center at 1-888-211-9874 for more assistance.
Thank you for your time.
Regards,
Joel A
Case Manager
IHGCare
On the matter of your free nights though it's been reported that they have all disappeared of the end of the system that we see as customers however they are still visible to IHG and you now need to call to book them.
Remember they must be used by December 31st not just booked by then unless IHG have relaxed that but I haven't seen anyone else post that they have.
Oct 22, 2015, 2:45 pm
#2991
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
How exactly does that work? You give the dates and city and they tell you the one or two properties that participate (at that time)?
Oct 22, 2015, 3:23 pm
#2992
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Not ideal really but at least you can still book them, could be quite long winded though if your first or second choices aren't available.
It may just be a coincidence but does anyone else find it strange that last years free nights are suddenly no longer visible as the first reports of this years promotion (for new accounts that get free nights) being achieved start to circulate? Sounds like they have used the same programme and forgot that last years were still live.
Oct 22, 2015, 5:22 pm
#2993
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Is it true that if you can free nights like these, you get the (equivalent) points refunded to your account?
Oct 22, 2015, 8:59 pm
#2994
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,245
Maybe CS will do something like this, but it is specific in the T&C that you are not supposed to.
Oct 22, 2015, 9:01 pm
#2995
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
There have been several reports of CS changing the free nights to points in order to book rooms. The rooms could then be cancelled and the points would go into one's account.
Oct 22, 2015, 9:10 pm
#2996
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I was wondering whether they convert then to points at booking when they do it, so you would get them back, or whether some reps "convert" them and let you do your own booking, or whether canceling the rooms booked with Free Nights gets the equivalent points back in your account?
Oct 26, 2015, 4:15 am
#2998
Join Date: Apr 2014
Programs: Hilton Diamond, IHG Plat, Hyatt Diamond, AA Gold
Posts: 25
Had to call to redeem my nights. CSR converted to points and booked it. However, she said that the points will expire at the same date the nights did if I cancelled. I had to cancel my reservation and the points returned to my account. However, I see no indication that a portion will expire. Is there a way to check this? Will they actually expire?
Last edited by chewable; Oct 26, 2015 at 8:21 am
Oct 26, 2015, 6:03 am
#2999
Original Poster
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,691
Had to call to redeem my nights. CSR converted to points and booked it. However, she said that the points will expire at the same date the nights did. I had to cancel my reservation and the points returned to my account. However, I see no indication that a portion will expire. Is there a way to check this? Will they actually expire?
no way to check, as long as you have activity, points don't expire.
Oct 27, 2015, 12:27 am
#3000
Join Date: Sep 2014
Location: IRL
Programs: UA Gold. IHG Plat.
Posts: 11
Is it possible to check a hotel's availability before calling to book? If for example an IC has 2 reward nights available, does this mean those 2 nights are eligible as one's ITN "free nights"?