IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
Mar 23, 2019, 4:19 am
#1981
Join Date: Nov 2017
Location: UK
Programs: Mucci Chevalier de Actes Bénéfiques pour les Autres, BAEC Gold.
Posts: 1,487
Does anyone else find it frustrating that the Creation/ihg statements never seem to be produced on the same date every month?
All my other card's statements are produced on the same date every month (weekends excepting – albeit my Natwest credit card statement seems to always be produced on the 10th of the month regardless of it being a weekend or public holiday etc).
Over the past year, my Creation/ihg statement dates have varied from the 20th of the month to the 26th of the month. Then I don’t get an e-mail saying the statement is ready until a few days after that – if indeed I get an e-mail.
Then it is a game of guess the date the points are credited to my ihg account!
BM
All my other card's statements are produced on the same date every month (weekends excepting – albeit my Natwest credit card statement seems to always be produced on the 10th of the month regardless of it being a weekend or public holiday etc).
Over the past year, my Creation/ihg statement dates have varied from the 20th of the month to the 26th of the month. Then I don’t get an e-mail saying the statement is ready until a few days after that – if indeed I get an e-mail.
Then it is a game of guess the date the points are credited to my ihg account!
BM
Mar 23, 2019, 9:08 am
#1982
Join Date: Apr 2006
Location: United Kingdom
Programs: IHG Spire, Hilton Gold
Posts: 66
Does anyone else find it frustrating that the Creation/ihg statements never seem to be produced on the same date every month?
All my other card's statements are produced on the same date every month (weekends excepting – albeit my Natwest credit card statement seems to always be produced on the 10th of the month regardless of it being a weekend or public holiday etc).
Over the past year, my Creation/ihg statement dates have varied from the 20th of the month to the 26th of the month. Then I don’t get an e-mail saying the statement is ready until a few days after that – if indeed I get an e-mail.
Then it is a game of guess the date the points are credited to my ihg account!
BM
All my other card's statements are produced on the same date every month (weekends excepting – albeit my Natwest credit card statement seems to always be produced on the 10th of the month regardless of it being a weekend or public holiday etc).
Over the past year, my Creation/ihg statement dates have varied from the 20th of the month to the 26th of the month. Then I don’t get an e-mail saying the statement is ready until a few days after that – if indeed I get an e-mail.
Then it is a game of guess the date the points are credited to my ihg account!
BM
Have you ever read their Trustpilot reviews? Pretty much sums them up, I think!
https://uk.trustpilot.com/review/www.creation.co.uk
Mar 23, 2019, 12:06 pm
#1983
Join Date: Nov 2017
Location: UK
Programs: Mucci Chevalier de Actes Bénéfiques pour les Autres, BAEC Gold.
Posts: 1,487
They're pretty bad in everything they do really but they seem to have got a lot worse lately, especially in terms of messing up points being posted.
Have you ever read their Trustpilot reviews? Pretty much sums them up, I think!
https://uk.trustpilot.com/review/www.creation.co.uk
Have you ever read their Trustpilot reviews? Pretty much sums them up, I think!
https://uk.trustpilot.com/review/www.creation.co.uk
I know they are poor, but those Trustpilot reviews are a pretty dire indictment.
If it wasn’t for the amount of points I receive from them (and thus free hotel stays) I would drop them like a hot potato.
As soon as Hilton start doing a UK credit card again, I will be ditching this card like a shot.
BM
Mar 25, 2019, 1:21 pm
#1984
Join Date: Nov 2011
Location: Glasgow, Scotland
Programs: BA Exec Gold, IHG Platinum, Hilton Honors Silver
Posts: 391
update - had a reply from both IHG and creation now. IHG cannot comment now simply referring me to Creation. Creation say the free night should be awarded 8-12 weeks after the card anniversary therefore I got it too early and that is why it was reversed. Never heard such lies in my life. Once you have met the spend and passed the anniversary that should be it . Not up to 3 months later.
and to crown it all the voucher is back in my account so I'm about to go use it right now!
I can't wait for the new Hilton credit card!
Mar 26, 2019, 9:56 am
#1985
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
update - had a reply from both IHG and creation now. IHG cannot comment now simply referring me to Creation. Creation say the free night should be awarded 8-12 weeks after the card anniversary therefore I got it too early and that is why it was reversed. Never heard such lies in my life. Once you have met the spend and passed the anniversary that should be it . Not up to 3 months later.
and to crown it all the voucher is back in my account so I'm about to go use it right now!
I can't wait for the new Hilton credit card!
update - had a reply from both IHG and creation now. IHG cannot comment now simply referring me to Creation. Creation say the free night should be awarded 8-12 weeks after the card anniversary therefore I got it too early and that is why it was reversed. Never heard such lies in my life. Once you have met the spend and passed the anniversary that should be it . Not up to 3 months later.
and to crown it all the voucher is back in my account so I'm about to go use it right now!
I can't wait for the new Hilton credit card!
Mar 26, 2019, 6:23 pm
#1986
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
update - had a reply from both IHG and creation now. IHG cannot comment now simply referring me to Creation. Creation say the free night should be awarded 8-12 weeks after the card anniversary therefore I got it too early and that is why it was reversed. Never heard such lies in my life. Once you have met the spend and passed the anniversary that should be it . Not up to 3 months later.
and to crown it all the voucher is back in my account so I'm about to go use it right now!
I can't wait for the new Hilton credit card!
update - had a reply from both IHG and creation now. IHG cannot comment now simply referring me to Creation. Creation say the free night should be awarded 8-12 weeks after the card anniversary therefore I got it too early and that is why it was reversed. Never heard such lies in my life. Once you have met the spend and passed the anniversary that should be it . Not up to 3 months later.
and to crown it all the voucher is back in my account so I'm about to go use it right now!
I can't wait for the new Hilton credit card!
Mar 27, 2019, 9:32 am
#1987
Join Date: Feb 2019
Programs: Hilton Gold, Etihad Gold, IHG Platinum, IC Ambasador, Marriott Gold, Taj Gold, Radisson Gold
Posts: 195
update - had a reply from both IHG and creation now. IHG cannot comment now simply referring me to Creation. Creation say the free night should be awarded 8-12 weeks after the card anniversary therefore I got it too early and that is why it was reversed. Never heard such lies in my life. Once you have met the spend and passed the anniversary that should be it . Not up to 3 months later.
and to crown it all the voucher is back in my account so I'm about to go use it right now!
I can't wait for the new Hilton credit card!
update - had a reply from both IHG and creation now. IHG cannot comment now simply referring me to Creation. Creation say the free night should be awarded 8-12 weeks after the card anniversary therefore I got it too early and that is why it was reversed. Never heard such lies in my life. Once you have met the spend and passed the anniversary that should be it . Not up to 3 months later.
and to crown it all the voucher is back in my account so I'm about to go use it right now!
I can't wait for the new Hilton credit card!
Mar 27, 2019, 9:33 am
#1988
Join Date: Feb 2019
Programs: Hilton Gold, Etihad Gold, IHG Platinum, IC Ambasador, Marriott Gold, Taj Gold, Radisson Gold
Posts: 195
Mar 27, 2019, 4:08 pm
#1989
Join Date: Nov 2011
Location: Glasgow, Scotland
Programs: BA Exec Gold, IHG Platinum, Hilton Honors Silver
Posts: 391
not a sniff sadly. It’s been around a year since the previous one was withdrawn with the promise of another coming soon but no joy so far. I live in hope though and I google “uk Hilton credit card” every week or so to see if I find anything
Jul 12, 2019, 9:38 am
#1991
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
Jul 13, 2019, 2:02 am
#1993
Join Date: Sep 2011
Location: London
Programs: IHG Spire Ambassador, Honors Gold
Posts: 53
Jul 13, 2019, 3:26 am
#1994
Suspended
Join Date: Jul 2007
Posts: 4,477
Now I just do not use it for overseas spending. Too much trouble.
Jul 13, 2019, 5:31 am
#1995
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
Did anyone get the questionnaire to fill in a month or so ago from IHG with various alternatives to what we are getting at present with the card, I should have screen shot them, from memory the cost was between £149 and £199 and u had to say if it was a price and you got for example guaranteed club access, breakfast, Hertz points, another free night at 25k spend ... Would u still use the card etc