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Old Oct 6, 2011, 8:01 pm
  #2641  
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Join Date: Nov 2010
Posts: 1,677
Thanks for the clarification. Now I know how to proceed from here on out.

I was one of those who got the 60000 and then had it suddenly extracted from my account several days later. So far I got as far as a reply from corporate, stating that they would be in touch with me. Well it's been since Sept. 21 and nothing else has ever happened.

I will give it until Monday or Tuesday and then write them back, complaining of lack of response, and go for the courtesy adjustment. Thanks again. I will take 6000 for free, any day.
BillyBaloney is offline  
Old Oct 22, 2011, 4:00 pm
  #2642  
 
Join Date: Apr 2009
Location: SFO
Posts: 225
I've received two emails from Customer Service apologizing for the mix-up with no offer of a courtesy adjustment of 6000 points.

Is this offer coming from the Corporate Office?
Upgrademe731 is offline  
Old Oct 22, 2011, 4:06 pm
  #2643  
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Join Date: Nov 2010
Posts: 1,677
Same question - where is this offer coming from?

BillyBaloney is offline  
Old Oct 22, 2011, 4:06 pm
  #2644  
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Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Originally Posted by travelkid
For further amusement of PC CS incompetence see my updates here;

http://www.flyertalk.com/forum/inter...y-useless.html
Happy to report that about 100k just posted and the case was resolved^

http://www.flyertalk.com/forum/inter...-resolved.html
travelkid is offline  
Old Oct 22, 2011, 4:08 pm
  #2645  
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Join Date: Nov 2010
Posts: 1,677
I don't understand.
BillyBaloney is offline  
Old Oct 22, 2011, 6:05 pm
  #2646  
 
Join Date: Jun 2009
Location: Ha Noi, Viet Nam.
Programs: UA 1K M, AA 2 MM PREM, AVIS First, HYATT Explorist, Marriott Lifetime Platinum., Hilton Gold.
Posts: 657
60 K Deposited and then...

Due to this promotion, few weeks back, when the promotion ended, I noticed 60K PC points deposited in my account and next day they were gone!

No explanation - I thought I earned them but you never know.

PC Customer Service at best in NON-Existent.
ACC2008 is offline  
Old Feb 11, 2012, 8:27 am
  #2647  
 
Join Date: Apr 1999
Location: Andover, MA, 01810
Posts: 1,972
Is anyone still missing the Visa latch because you applied for the Visa by May 31 but didn't receive it until after May 31? I have some info that may help you get your case bonus. PM me.
UserMark is offline  


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