the810

So, I'm trying to switch from Hilton to IHG. I like many things about being on the other side - better hotels, better elite recognition. But one thing that ruins it all for me are (very) soft beds at most properties I stayed so far.

When it started with my first stay at HI, I didn't thought much about it, it's a cheap brand so maybe they don't invest in quality mattresses (although the only IHG property with good mattress was another HI I stayed at later). Then I had a similar experience at CP, which raised my eyebrows a bit, but now I woke up at IC Malta with a (mild) back pain because the mattress is once again sinking below my body and not providing any support. This certainly doesn't seem right at luxury brand.

My question is, am I just unlucky (this being only my fifth IHG property, and fourth with low quality mattress), or is it common at IHG to use soft mattresses across the portfolio? As I said, I otherwise love the chain, but if this is normal, I think I'll need to rebook my future stays back to Hilton :/

joorinainen

I have not noticed IHG bedding to be on the soft side. I too hate soft bedding. Few weeks ago in Hanoi the bedding was rock hard but in Asia the bedding is generally firmer.

Sweet Willie

you are unlucky IMO. I rarely have had problems with bed quality and when I have those issues have been spread out evenly amongst all the chains I've stayed at over the decades. I couldn't pinpoint "X chain has bed issues", except, well maybe, Choice properties

the810

Thanks, I'm gonna keep trying for a bit longer then!

ninjalad

Some people like soft beds , so hotels can never please everyone!
I read a complaint about the IC Berlin beds being hard , I find them very comfortable.
In an IC you can just ask if there is a room with a harder bed it can be that they have different makes