25 Food & Beverage Voucher replace RA Minibar benefit in 2024
Jan 7, 2024, 5:44 pm
#31
Join Date: Dec 2012
Programs: AAdvantage Executive Platinum (3 Million Miler), IHG Spire Royal Amdassador
Posts: 282
I emailed Ambassador Services already a few days ago to indicate how distressing this new RA change is... Zero response after 72 hours
Jan 8, 2024, 2:08 am
#32
Join Date: Feb 2005
Posts: 859
The Ambassador service is based in Manila and probably not the best place to email. A mailing address would be more effective. I wonder if there's anybody who has a person we can direct our email or a physical mailing address
Jan 8, 2024, 3:14 am
#33
Join Date: Jan 2015
Programs: Hyatt Diamond, IC RA, Hilton Gold etc
Posts: 24
Jan 19, 2024, 5:53 am
#38
Join Date: Feb 2005
Posts: 859
I've talked to several management members at IHG about this change. Apparently, this change is quite popular with RA. RA doesn't mind the loss of the Minibar benefit. The feedback that they received is that RA gets 500USD to spend, and it lowers the cost in administering the programme. It's a win-win.
If RA think otherwise, you may want to write to Heather, the chief customer officer, in charge of leading this charge, at the following email address.
heather dot balsley at ihg dot com
If RA think otherwise, you may want to write to Heather, the chief customer officer, in charge of leading this charge, at the following email address.
heather dot balsley at ihg dot com
Jan 19, 2024, 10:48 am
#40
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,562
IC PL front desk with eyes like kittens,
We are so sorry to inform you about the new IHG RA policy that minibar is not anymore inclusive ...
Me: "Yes thanks to intimate friends online i already know this, shall be using my F&B vouchers...."
Their face instantly perked up
We are so sorry to inform you about the new IHG RA policy that minibar is not anymore inclusive ...
Me: "Yes thanks to intimate friends online i already know this, shall be using my F&B vouchers...."
Their face instantly perked up
Last edited by HadesNL; Feb 3, 2024 at 3:29 pm
Jan 19, 2024, 11:43 am
#41
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,988
PS 1: As always, the InterContinental Park Lane is quick to implement measures that were only due to start on 1st February. 🙄
PS2 : the minibar, which was desperately empty, has surprisingly been refuelled since it is no longer free.🙄🙄
Last edited by nicolas75; Jan 19, 2024 at 1:17 pm
Jan 20, 2024, 7:05 am
#43
Join Date: Jan 2015
Programs: Hyatt Diamond, IC RA, Hilton Gold etc
Posts: 24
Jan 20, 2024, 8:46 am
#44
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 349
Jan 21, 2024, 7:06 am
#45
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 349
Red and white wine, beers, juices and cokes. As well as water and a few bottles of short drinks.