Card not charged, but bill shows paid
#1
Original Poster
Join Date: Dec 2009
Location: WAS
Posts: 3,017
Card not charged, but bill shows paid
I stayed at an HIE in OKC last month. The bill shows that I paid: I see "#### ####YY/MM", where the first #### is a number I don't recognize, and the ####YY/MM is my card last 4 and expiration date. But it never showed on my card. I've checked my other cards, but not seeing the charge there either. I contacted the hotel, who said they sent me my folio twice (never saw it, either by mail or email), and that I "might need to contact [my] bank".
This was a work trip, so I was reimbursed for the hotel. If it were a personal trip, I'd let it go (and pay whenever they got around to it), but need to return the money to my employer at some point.
Any other avenues I should take to resolve this? General customer service contact?
This was a work trip, so I was reimbursed for the hotel. If it were a personal trip, I'd let it go (and pay whenever they got around to it), but need to return the money to my employer at some point.
Any other avenues I should take to resolve this? General customer service contact?
#3
Original Poster
Join Date: Dec 2009
Location: WAS
Posts: 3,017
#4
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,382
--Jon
#5
Join Date: May 2022
Posts: 2,539
I would set it aside and not spend it. In all likelihood you will eventually be charged. You dont want to give it back and then try and get it back again. I would wait 4-6 months and if its not charged then have the discussion