Keyser

Interesting. I'll try that as well. How many days did they take to respond?

Dav77

I did the same for 2 recent stays.

no answer but both the stays appeared in the past stays after 3 days and then I submitted the “regular” claims and after 2 more days I got the missing points

but no answer at all from CC

no answer al all from CC also for other 3 claims about the Up to 4x points promotion….and I haven’t been credited these points yet.

CC seems to be disappeared….

HadesNL

IHG is my primary programme,

Up till the pandemic i carried 1 million+ in balances, thinking Bora Bora / Tahiti destinations....
Uhuh....yeah, ahum...

but during the pandemic i cashed them all out for staycations + events with the whole extended family.
Surprisingly everyone+their extended relatives + their single cousins + eligable bachelors could be accomodated across all IHG-hotels in Amsterdam for the BarMitswah festivities for a couple of days.
The balance ended close to zero but now postpandemic has crept back to approx half a million.

That's what makes me stick to IHG: racking points are easy, there is always an IHG hotel in places in our travel/hosting plans where i can use them easily,
A free night / stay gifting to friends / relatives / family / unwanted houseguests / business invitées is an easy click away and always ends up in goodwill and appreciation.

Example why i don't join the Hyatt fan club:
- accruing points at slower rate
- no access to Hyatt creditcard for double nights promo to reach Globalist
- the Hyatt hotels in our frequent destinations are never of use due to their location / always involve extra travel due to distance

And yes the customer service in the Philipines.....
Although friendly i usually get the idea that they read of a script,
Took lessons from Carol Beer: "Computer says No"
better is to email Ambassador services instead.

So for now i am going to stick to IHG even though the IT comes staight out of Noah's ark,
Even though announcements/updates seem to be done by the less talented family member of the Witch of Endor

Back on topic:
- possible to book stays on € and on points again on both app and site
- also received confirmation of reservations

Schnit

Don't the terms normally say you will get the night 8-10 weeks after anniversary? I know the IHG ones comes quicker. I get mine on my anniversary date, but the terms allow for the delay. So there is nothing for them to really make right

beachmouse

Same here. I’m a middle class leisure traveler and IHG is so very frequently a very good option in my personal Venn diagram of price/footprint/quality so I use them a lot. In so many places I visit, there are five good IHG options for every Hyatt option and the IHG option costs 25-40% less. So easy to stick with them despite their IT issues.

Admiral Ackbar

I would say about a week.

Skyline

2 weeks on and no updates except the "A message to our guests: Deposits of any points you’ve earned from a recent stay or partner activity may be delayed, but they’re on the way. Thank you for your patience." Any ideas on how IHG are rectifying the issue; hopefully not a manual process.

flyer4512

I have had this card for a while ( longer than 4 years) so I have no idea what the terms were WHEN I signed up but the past 4 years the FN has posted 9/13/20xx like clockwork.

I'm guessing IHG provides some compensation for all the points late posting from credit cards, stays, etc, so who knows how it plays out but I know if I don't complain I have zero shot.

meinnit

Has IHG gone again? Getting no hotels found for any location I try.

You are number 86 in the queue

meinnit

Seems like only the month of November is affected

dkc192

Can't find any hotels for dates in December either.

Keyser

Update on my pending points & certs.

Citi called me again today to say that the transfer once again failed on IHG's end so they have refunded the points. I am not going to try a third time now. Will just wait to see how long they take to sort out their issues.

Its been 3 weeks now since I checked out of a stay & the points have still not posted. Will wait another week to see if it re-appears before following up.

I followed up with Chase this morning regarding the free night. They said they will get back to me within 72 hours.

Keyser

At this point I am 2k points short for an upcoming stay at the end of this month so am considering purchasing the points. I don't see either my Chase free night or pending points posting before that.

Has anyone purchased points over the last few weeks? Did they post right away?

beachmouse

While I didn’t purchase points, I did redeem for 4K points from e-Rewards on the 19th and they posted to my account in less than five minutes like usual.

Keyser

Good to know. I'm afraid that they won't post in time for my stay at the end of the month. I have no hope for the points from the missing stay to post anytime soon.