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Where to complain about a IHG South Asian property?

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Old May 13, 2022, 1:00 am
  #1  
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Join Date: Mar 2017
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Where to complain about a IHG South Asian property?

Does anyone know of an email address of senior management for the South Asia region where one can send in a complaint about the management of a hotel (IHG franchisee)?
puchong is offline  
Old May 13, 2022, 1:58 am
  #2  
 
Join Date: Apr 2010
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@puchong: I am personally not aware of any in-company emails, however I would suggest starting from submitting a form, if you have not already done that, https://www.ihg.com/hotels/us/en/customer-care/forms
MichaelA380 is offline  
Old May 13, 2022, 8:43 am
  #3  
soy
 
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I second what MichaelA380 says, but in reality am not sure IHG cares all that much. Tripadvisor is likely the best bet, so at least others are forewarned
soy is offline  
Old May 14, 2022, 2:35 pm
  #4  
 
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Just do a bit of digging and be a bit creative. I'm not sure where the offending property is exactly located and whether OPs definition of South Asia synchs with IHGs.

IHG emails are usually [email protected] so find a name of a General Manager and try your luck. E.g. Mr. Rajit Sukumaran is GM SE Asia & Korea while Mr. Sudeep Jain is MD South West Asia, etc.

Of course, such roles change and some info may be outdated so YMMV.
demue is offline  


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