Ambassador Booking Question
May 8, 2022, 11:15 am
#1
Original Poster
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Ambassador Booking Question
Booking an Ambassador night for the first time. My confirmation for the two night booking shows price for two nights and does not include the discount for the second night. Is that normal? Also, the confirmation email I got did not mention that the Ambassador night certificate was uses. Is there a way to make sure that I took the appropriate steps to redeem to complimentary night? Thanks!
May 8, 2022, 12:08 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,200
Yes it's correct that the bookign dosen't show the discount. That is applied at the hotel
The confirmation email and the booking in your IHG account will show that you are planning to use the cert but it only gets used once you check into the hotel.
The confirmation email and the booking in your IHG account will show that you are planning to use the cert but it only gets used once you check into the hotel.
May 8, 2022, 7:56 pm
#3
Original Poster
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Thanks! That's super helpful. Where on confirmation email or in my account is it stated? I have looked through both but no mention that I am using the cert.
May 8, 2022, 8:10 pm
#4
Join Date: Jul 2014
Location: MRY/SFO
Programs: UA Platinum; IHG Diamond Ambassador
Posts: 458
In the email, check what “rate type” is listed. It should read something like “Amb Certificate”.
Last edited by ARR72; May 8, 2022 at 8:46 pm
May 8, 2022, 8:31 pm
#5
Original Poster
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305