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Old Feb 5, 2019, 11:16 pm
  #1  
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Join Date: Jan 2015
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Price Change

I have a few refundable reservations, I looked at if the price would change if I reduced the number of people by one. It went up so I cancelled the change but the new higher price is showing on my account. I didn't receive an email to say the booking had been modified, any ideas?
strickers is offline  
Old Feb 7, 2019, 2:20 pm
  #2  
 
Join Date: Sep 2005
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Originally Posted by strickers
I have a few refundable reservations, I looked at if the price would change if I reduced the number of people by one. It went up so I cancelled the change but the new higher price is showing on my account. I didn't receive an email to say the booking had been modified, any ideas?
This is a bug and something like this happened to me once. Need to call IHG, explain, and have res agent liaise with hotel to fix that.
ernestnywang is offline  
Old Feb 7, 2019, 2:30 pm
  #3  
 
Join Date: Oct 2016
Posts: 182
I think, it is sufficient to just show up and show your email confirmation. A few weeks ago the price increased from 100 to 400+, what was exactly the best flexible rate of the upgraded room. when i got the form to sign the price was correct.
Cielito_ is offline  
Old Feb 7, 2019, 3:35 pm
  #4  
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Sometimes this just happens due to upgrades etc. Never been charged the wrong room rate at checkout
Land-of-Miles is offline  


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