The New IHG Web Booking Interface is PISSING ME OFF!
Dec 16, 2017, 11:43 am
#46
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Another issue I have noticed is that thentime it takes to lock you out due to inactivity now seems to be much longer than it was.
A few times now I've went back to the site after anything up to an hour later and I’m still logged in.
No major issue on a personal computer but may be an issue if someone needs to login on a personal computer and forgets to logout.
A few times now I've went back to the site after anything up to an hour later and I’m still logged in.
No major issue on a personal computer but may be an issue if someone needs to login on a personal computer and forgets to logout.
Dec 18, 2017, 5:47 pm
#48
Join Date: Dec 2012
Programs: AAdvantage Executive Platinum (3 Million Miler), IHG Spire Royal Amdassador
Posts: 282
I still can't get a list of upcoming reservations on the new website. This issue is so frustrating! I have to go to the app to find the confirmation #, then manually type it in on the website to view or modify (since the app only lets you modify dates, not room type or rate).
Dec 19, 2017, 1:02 am
#49
Join Date: Jul 2011
Location: ONT
Programs: AA Gold, WN A-, UA S, HH ♦, IHG Spire, Hertz Prez O, TSA Disparager
Posts: 2,159
I still can't get a list of upcoming reservations on the new website. This issue is so frustrating! I have to go to the app to find the confirmation #, then manually type it in on the website to view or modify (since the app only lets you modify dates, not room type or rate).
I agree the redesign sucks.
Dec 19, 2017, 7:12 am
#50
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
but why (oh why! 
) do they do this without testing it on some guinea-pig users of their site?
OK, so we are the guinea-pigs: how do we get our response to the in an effective way .... ?
) do they do this without testing it on some guinea-pig users of their site?OK, so we are the guinea-pigs: how do we get our response to the in an effective way .... ?
Dec 19, 2017, 7:20 pm
#51
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
But then, it's IHG IT, so the bar is set rather low.
Dec 19, 2017, 11:28 pm
#52
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,398
Dec 20, 2017, 1:41 pm
#53
Join Date: Dec 2012
Programs: AAdvantage Executive Platinum (3 Million Miler), IHG Spire Royal Amdassador
Posts: 282
I have tried that, too, many times. Still shows an error with upcoming stays:
"Sorry, please try again. If the problem persists, please contact Customer Care for assistance."
So frustrating.
Dec 20, 2017, 1:43 pm
#54
Join Date: Dec 2012
Programs: AAdvantage Executive Platinum (3 Million Miler), IHG Spire Royal Amdassador
Posts: 282
"Sorry, please try again. If the problem persists, please contact Customer Care for assistance."
Dec 22, 2017, 11:55 am
#55
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Diamond Ambassador, Hyatt Globalist
Posts: 1,199
I still get an error there, too:
"Sorry, please try again. If the problem persists, please contact Customer Care for assistance."
"Sorry, please try again. If the problem persists, please contact Customer Care for assistance."
Dec 22, 2017, 1:33 pm
#56
Join Date: Dec 2012
Programs: AAdvantage Executive Platinum (3 Million Miler), IHG Spire Royal Amdassador
Posts: 282
You might want to do that . . . . I called to ask when I'll be able to see my upcoming stays. Was told in about a week, they are aware of the problem. Immediately after nicely asking the question, I was given points for the inconvenience. Maybe selecting the option to provide feedback helped; maybe Spire helps; maybe my upcoming reservations helped. It was the quickest, most painless call I've ever experienced with IHG.
Dec 23, 2017, 3:43 pm
#57
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Not a fan of the new IHG website, but even less about the new FT, where quick reply causes the script to disappear under the control panel. Have FT used the same IT firm as IHG?
Jan 6, 2018, 2:00 am
#60
Join Date: Sep 2011
Location: Milan
Programs: QR Plat, HH Diamond
Posts: 420
endless problems with new IHG website
it seems incredible that a huge group like IHG could have employed such hapless and incompetent web designers but even more incredible that management permitted someone to actually launch an untested and hugely "wonky" website
future stays do not show, the mobile app shows different information, the site repeatedly opens in Arabic or Chinese despite resetting it numerous times, after entering correct password + user name the site will never open on the first try.....................
if I did not have status, I would avoid IHG like the plague
these poor management decisions are making it extremely difficult to continue being an IHG customer
future stays do not show, the mobile app shows different information, the site repeatedly opens in Arabic or Chinese despite resetting it numerous times, after entering correct password + user name the site will never open on the first try.....................
if I did not have status, I would avoid IHG like the plague
these poor management decisions are making it extremely difficult to continue being an IHG customer
