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Old Jun 18, 2016, 4:39 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: HadesNL
Update 2023:
- it seems no new RA have been invited by IHG
- criteria for RA requalification are still unknown
- geographical location of member / country account registration seems of some impact due of covid19(restrictions/availability)
- RA is processed in weekly batches starting december 2022
- proof by nicolas75 shows RA qualification for 2024 seems to be strictly based on IC hotels only (not Regent, Kimpton, SixSenses anymore)

As per Tim O'Brien's post about IHG-corporate explaining RA criteria:

As you are aware,
Royal Ambassador is our invitation only tier with the number of members invited each year
limited to ensure our hotels are able to consistently deliver on the benefits promise,
elevating your stay experience at InterContinental Hotels & Resorts.

Although we do not currently have a published criteria for Royal Ambassador,
consideration is determined by variable activities within a members account such as
- qualified paid room nights & spend across our luxury brands (, 2023 EDIT: Post-Pandemic from 2024 InterContinental only : Pre-Pandemic also Kimpton & Regent ) ,
- member region,
- primary hotels,
- category (of the hotel class / €$¥£ price levels compared to currency rates / competition / city / region / country / continent )
- tenure (repeat custom / average spend at hotel)
Accompanying or adjoining reservations,
such as the additional rooms of your family etc are not included for Royal Ambassador consideration
but are included in determining Spire Elite status within IHG Rewards Club
.


* FT:IHG forum community group consensus / empirical evidence shows
- that members must have stayed at different unique hotels per city / country / region / continent
the amount of uniques needed for RA qualification is unknown but generally extended long stays at just 1 hotel do not qualify
- IHG-corporate showing keen interest in how much guests are spending €$¥£ at hotel's own operated F&B / Spa / transport / extra services / other venues
atacama40 has given us insights that extra spend at the hotel charged to the hotelfolio generates EQP but also flags the database as high valued spending guest
- one must have AMB to get considered for RA invitation by IHG as they seem to evaluate over a longer period the length of one's tenure / devotion / spend / undisclosed criteria at stayed IC-hotels

2024
Royal Ambassador 2024 (Re)Qualification - statistics

Thank you everyone who graciously shared their status and statistics. I took the liberty to compose an overview.
The common factor that is instantly recognisable is:
  • everyone has a valid AMB membership
  • everyone has spent a good amount in €$£
Shoven
IC: 69 N - 4 unique IC - $17400 - 2 unique country

AndyMick
IC: 96 N - 10 unique IC - 7 unique country - 164778 EQP

Ithink
IC: 78 N - 10 unique IC - £27000

Richelieu
~

ProjectSunburst
15 unique IC (USA) - $35000
Kimpton spend: $11000

Milleage Millionaire
IC: 100 N : 58 revenue & 42 award - 166514 EQP

Raynyan
~

Nicolas75
~

ILS2
$20000

HadesNL
IC: 41 N - 8 unique IC (2x USA, 1x UK, 3x EU, 1x Indonesia) 250458 EQP

Marlin1978
IC: 40 N - 9 unique IC (USA + EU) - $13000

HClee01
IC: 30 N - 6 unique IC - $8700
2x Kimpton / 1x Regent : 22 N - $7400

VAbeachgirl
IC: 88 N - 14 unique IC - 8 countries
2x Kimpton : 7 N
total $20000 (IC + Kimpton)

PremexecSNA
IHG : 85 N - 147000 EQP of which
90% revenue stay
85 % IC + Kimpton
10 unique IC
15 unique Kimpton

Darby1970
IC 100 N : 59 revenue of which
37 N : 11 unique IC (USA)& 4 (non-USA)
187682 EQP

Atacama40
IC + Kimpton : 40 N : UK, ME, Asia
Roomrate > £1000

EmeraldLady
11 unique IC : 4 continents
IHG: 87 N
$20000

Dmac1418
IC: 3 N - 2 unjque (IC Houston MC & IC San Diego)
6S Fiji $22000 (room: $10000 + spend $12000)

Smythmeister
~

Additional statistics can be found in the comments of LL
https://loyaltylobby.com/2023/12/03/...4-share-yours/
The only other place on the whole interweb that has an interest in Royal Ambassador.
============================

2023
Below our FT-members from the IHG forum with RA status
some of whom have graciously shared their statistics to shed some light
-----------------------
Mileage millionaire: 155359 EQP - IC nights 58 - total nights 108 - unique IC 15
Shoven : $16000 - IC nights 49 - Kimpton nights 8 - total nights 57 - unique IC 5 - unique Kimpton 2 - [unique countries UK/Thailand]
Stimpy: overall stats higher than Shoven
Nicholas75 : 230236 EQP - 93 EQN
Raynyan : 190000 EQP - IC/Kimpton nights 90 - unique IC/Kimpton 10
Vsevolod4 : $24000 - IC nights 67 - total nights 87
Vabeachgirl : $17500 - IC nights 75 - Kimpton nights 4 - total nights 79 - unique properties 13 [unique countries 7]
Hclee01: >$12600 - >156K EQP - 54 EQN - unique IC 3 - unique Kimpton 1 - unique Regent 2 [unique countries Singapore/Thailand/Taiwan/Japan]
Chinatrvl :
Ithink : 220.000 EQP - 47 EQN
Ninjalad : 150000 EQP - IC nights 34
Andymick : 145000 EQP - IC nights 100
Gentleman adventurer :
Marlin1978 :
Pseudo nim :
Hadesnl : 250000 EQP - Kimpton/IC nights 30 - 44 EQN - unique IC 3 - unique Kimpton 2 [unique countries UK/NL/FRA/Indonesia]
Itadakimasu : 120000 EQP - IC nights 12 - 51 EQN
Atacama40 : >£25000 - IC nights 60 - unique IC 8 - unique Kimpton 1
Eein : corporate rates global & local
Raynyan's friends : RA extension because their account is Japanese registered
Tim O'Brien: after own friendly persuasion effort : $8,500 - IC nights 79 of which 49 at pres.suite - unique IC 4 [unique countries US/AUS/CAN]


----------------
The only other place on the internet that has an interest in RA (re)qualification statistics is at the comments at Loyaltylobby,
more 2023 RA datapoints can be found there:
https://loyaltylobby.com/2022/12/09/...re-your-stats/
https://loyaltylobby.com/2023/01/18/...re-your-stats/



==============================================

Update 2020 / 2021:
RA status was extended due to the global pandemic of covid19


================================================== =======

Update 2019: The RA status granted at the start of the calendar year 2017 and 2018 has been based on IC revenue. As from 2019 criteria again have become vague. RA is not achieved through IC spend only. Other, unknown elements are taken into account as well. (Fact: Some users with very high +25k IC spend were not renewed in 2019.)

Update December 2018: it looks like some accounts are proactively being renewed in December 2018, well ahead of the stated expiration of Jan 31, 2019. It is currently unknown what criteria were used, but previous years appeared to indicate around $10K++ in IC spend only.

As before, please Divide EQPs by 10 to get $$$ Spend
================================================== =====
December 2019 / January 2020 Link to RA Renewals & Upgrades
================================================== =====
================================================== =====

JANUARY 2019 RA RENEWAL STATS [put total IHG vs. IC if you can]
================================================== =====
NAME.... IHG total (paid)/IC/EQP, break out IC spend if you can
Pseudo Nim 73 IC nights, $14.6K IC spend ($17.7K total),
Shoven 70 (50) IC nights, $17.3K IC spend ($17.3K total),
Unterwegs 52 IC nights, approx $12K net IC spend. No other brands this year! No more mediocre HIs to make status.
Kaix 63 IC nights, $14.4K IC spend ($15.1K total)
Tim O'Brien 26 IC Paid Nights as at Dec 27, when notified of RA renewal, 140,171 EQP, IC Net Spend 14, 017.
Vsevolod4 IHG total 132, IHG total paid 101, IC nights 85, IC Qualified Spend $16.5K, total EQP 398,800, Kimpton nights: 3, RA Ambassador Kit renewed Dec 27, RA renewal (again) and Kimpton Inner Circle upgrade Jan 4.
kaka(mom) 34 nights 1 country (all IC), IC spend:23k USD
Lewis42 / 81 Total (unknown IC) / $16k IC / $2k Kimpton / 4 Continents
81 nights total
$18k Kimpton / IC (about $2k kimpton)
stays in 4 continents

been Ra for ~3-4 years

ID;Name;Confirm;Kit msg; Revenue ;Nights;Challenge?;Additional Info

40;stimpy;+;none; $9,000.00 ;50;?;RA since 2001 - exceptional renewal
38;turner32;-;none; $9,000.00 ;?;?;8/9 years as RA
49;hannes08;+;01/16/2019; $9,990.00 ;52;2000;renewal probably because of challenge
17;Lewis42;+;12/27/2018; $10,000.00 ;?;2000;renewal probably because of challenge
27;scienm;+;none; $10,032.00 ;32;?;8 years RA
25;hclee01;+;none; $10,142.16 ;37;?;current RA since 2014 - manual renewal
18;annihilation;-;none; $10,605.00 ;39;?;
51;crosskonaftw;?;none; $10,700.00 ;35;?;not yet RA
30;Land-of-Miles;+;none; $10,999.00 ;19;?;
16;Kimsbrand;-;none; $11,297.88 ;5;?;not RA yet. 13,532.92 USD total?
48;Urby38;+;12/27/2018; $11,300.00 ;47;?;Royal since 2012
42;SAWorldVoyager;?;12/21/2018; $11,391.52 ;?;?;
14;Cielito_;+;none; $11,511.00 ;62;no;77/62/8 with 12042 USD after batch
45;whimike;+;none; $11,700.00 ;?;?;RA for about 7 years
10;Unterwegs;+;12/27/2018; $12,000.00 ;52;yes;
44;serendipity1211;+;01/16/2019; $12,300.00 ;45;no;first-time RA
28;cazane;+;12/27/2018; $12,600.00 ;61;no;4 prepaid nights not posted until 27th 11890 -> 12600
11;VaBeachGirl;+;12/27/2018; $12,750.00 ;68;no;
50;lukah;?;none; $12,800.00 ;80;?;3 years RA
15;336;-;none; $12,900.00 ;16;2000;NOT completed challenge / Lots of adjusted stays
1;DonPedro;+;12/21/2018; $12,971.00 ;49;no;
47;SD2019;+;none; $13,000.00 ;35;no;stays erroneously adjusted or marked as overlapping
36;BRUSS;+;01/16/2019; $13,001.00 ;?;?;
13;Tim O'Brien;+;12/27/2018; $14,017.00 ;26;?; Kimpton;
33;marlin1978;?;12/27/2018; $14,182.00 ;46;no;
26;Kaix;?;12/27/2018; $14,400.00 ;63;?;
9;Pseudo Nim;+;12/27/2018; $14,600.00 ;73;?;
41;PMMMDL;?;?; $15,000.00 ;50;?;
23;nicolas75;?;12/27/2018; $15,000.00 ;81;?;
5;sharps1337;+;12/21/2018; $15,200.00 ;79;no;
3;Raynyan (friend2);?;12/21/2018; $15,500.00 ;69;no;
22;pantanal;+;12/27/2018; $16,000.00 ;?;?;
24;vsevolod4;+;12/27/2018; $16,319.00 ;84;no;
34;boekel;?;12/27/2018; $16,950.00 ;60;no;
21;ILS2;+;none; $17,000.00 ;40;?;
8;skaya (2x);+;12/27/2018; $17,000.00 ;?;?;
7;shoven;+;12/27/2018; $17,304.00 ;50;?;
51;EmeraldLady;+;12/27/2018; $18,000.00 ;47;?;
32;Mr. Chan;?;12/21/2018; $19,582.00 ;45;yes;completed challenge
46;kaka;+;12/21/2018; $20,001.00 ;34;no;
31;christenlabelle;?;none; $22,000.00 ;51;1k + Kimpton;
39;marcel.baden;?;12/27/2018; $22,000.00 ;77;?;
35;Flying Lawyer;?;12/27/2018; $22,135.00 ;70;?;
37;Roey007;?;none; $25,000.00 ;42;?;9 years RA - 9k adjustment: no kit message with 11k before
12;IThink;+;12/27/2018; $25,000.00 ;85;no;
19;HadesNL;+;12/27/2018; $28,273.90 ;52;?;
4;Raynyan (friend3);?;12/21/2018; $30,000.00 ;73;no;
29;btravers33;?;12/27/2018; $30,000.00 ;98;?;
2;Raynyan (friend1);?;12/21/2018; $32,000.00 ;75;no;
20;Raynyan;+;12/27/2018; ? ;70;?;~30 nights not counted somehow
6;samjnz;?;12/21/2018; ? ;?;2000;


04 JAN 2018 RA RENEWAL STATS [put total IHG vs. IC if you can]
================================================== =====
NAME.... IHG total (paid)/IC/EQP, break out IC spend if you can
Pseudo Nim 139 (116)/85/192K, of which $18K in IC
Boekel 85 (70)55/170K, of which $15K in IC
Tim O'Brien 29 IC Nights 2 Non IC IHG nights, 341,976 EQP
scubaccr 55 paid IC Nights , us$13,000++ / 4paid non-IC nights us$900++ (plus 8x IC reward nights, 20x non-IC reward nights) <== Sorry.. forgot to cop exact EQP values before 1/1/2018 acct zeroing
Cielito_ 81/77/5 - $7,353 F&B + $11,656 Room = $19,009 IC net spend - EQP 468,000 (First Time RA)
hclee01 50 IC us$13k++
Land-of-Miles ?? IC us$10.5k++
cazane 60 IC us$11.8k++
VaBeachGirl 54 IC us$13k++
PiffPaffPuff 60IC us$25k++
??????? 35 IC us$10.2k++ <== first time RA ref PiffPaffPuff colleague
Spitcool 40 IC us$15k++
Eltham 40 IC us$12k++
shoven 43 IC us$15k++ <== first time RA
skaya (partner) ?? IC us$10.2k++ <== renewed
darby1970 62 IC us$13k++
The Mileage Millionaire 102 paid IHG nights / 100 paid IC nights / 229k EQP / $22.7k++ IC spend
Orion_1 8 nights at IC, spent at 2 properties - USD 10,200 in total at ICs (honeymoon...)
HadesNL Elite qualifying points: 239,095, Qualifying nights: 39
Aussielori 50 IC us$8k++ 9.2k overall renewed on 16 jan

04 JAN 2018 RA LOSS STATS [put total IHG vs. IC if you can]
================================================== =====

tarek.h ?? IC us$9.1k++

sharps1337 IC us$9.9k++ (and 129 non-IC us$17k++ )

04 JAN 2017 RA RENEWAL STATS (Please include 2016 y/end EQP count)
================================================== =====
NAME.... IHG/IC/IC's EQP $$$$s
SCUBACCR 80/56/13 EQP=14,979 (Split $12864 + $2115)
HANNES08 76/46/10 EQP=11,200
OZ_CATALYST 75/63/8 EQP=14,700 (first Time RA) ($12414 at ICs)
TAREK.H 46/37/4 EQP=14.500 ($10,917 IC Spend)
TravelTheWorld66 147/33/11 EQP=27.972 ($8500 IC Spend)
HCLEE01 67/50/6 EQP=14880
ATACAMA40 82/56/10 EQP=??,???
VaBeachGirl 84/42/12 EQP=15,000
Land-of-Miles 87/73/10 EQP=40,000
SSH4POOH 132/99/28 EQP=50,000
???????? 75/35/8 EQP=??,??? (First Time RA, ref SSH4POOH)
iThink 82/36/11 EQP = 18,200
aussielori 75/45/5 EQP =15,100
1010101 50/48/4 = 12,500
MYSTERY7 63/45/? EQP=25,000 (First Time RA)
EmeraldLady 68/42/10 EQP=15,500
NKU 86/80/5 EQP=20,000
Petrus 110/40/3 EQP=20,000 ($8500 IC Spend)
JOHHENRIK 74/65/10 EQP=16,800
SyLance 76/76/4 EQP=17,500 (RA again after 3years missed)
Pseudo Nim 90/58/15 IC spend $9,500, $17K across chain (175K EQP)
Tim O'Brien 58 nights, EQP 474,576 , July 31, 2017 Year End, renewed to Dec 29, 2017
HadesNL 22/20/7 and us$20,000 ref two posts.
PROTEOME 53/36/? $25,000 (Plus further 30x IC Non-qual nights and 18 IC Award nights) <== nb Maybe/Maybe-Not the IC Non-qual $$'s count as about half EQPs spend, probably > 10k IC qual spend
Chinatrvl 88 nights (in all brands, but c. 75 in ICs), 300,000 EQP, ADR c. 115 USD as I stayed mostly on a locally negotiated rate (spend c. 10k USD)
Unterwegs 78(my count 86)/63/10/285.000 (according to email, I would have expected less. my spending estimate is 15-20K$)
Lewis42 77/39/10 EQP=16010
Whimike 88/35/12 EQP=14220

04 JAN 2017 RA Demotion to xxx Ambassador stats (if > 75/30/3)
==================================================
NAME IHG/IC/IC's EQP $$$$s

[Archived - no longer valid] New (Royal) Ambassador Criteria

A document was unintentionally available in the internet about changes to the (Royal) Ambassador Qualifying and Re-Qualifying criteria.
The document is available on

http://viewfromthewing.img.boardinga...Ambassador.pdf

Older discussion
There was an ongoing discussion about the criteria for some time. This thread is now closed.

update from Executive Liaison Sept, 2023,
spend at other IHG luxury brands does count for RA, and Renewal.
Brands weren't stated, but reasonable to assume Six Senses, Regent, and Kimpton.

















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New RA qualifying criteria based on IC Revenue

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Old Sep 30, 2016, 3:56 pm
  #556  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,964
Originally Posted by 336
Who die you contact?
The Ambassador Line
nicolas75 is offline  
Old Sep 30, 2016, 5:53 pm
  #557  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Originally Posted by nicolas75
I had the most confusing talk tonight with the Ambassador night.

My RA status is renewed but not until October 2017, but December 2016.

Any thoughts ?
really looks like ihg mamanagement gave you (like me and some others) , without telling you directly , a 3months extension of currently expiring RA year , in consideration for late emailing of RA packs.

mv sep2015-aug2016 RA year was extended and de facto became sep2015-nov2016, changing my FUTURE Ambassador cycle to be DEC-NOV
As such (like you) i was not renewed in Aug2016 out to AUG2017 despite having enough stays for my original non-extended year sep2015-aug2016

IHG will instead review extension of RA satus using new ambassador year cycle DEC2015-NOV2016

Hopefully you are not as incovenienced by the Ambassador year change and will still renew come Dec2016 for a further 12months.
scubaccr is offline  
Old Sep 30, 2016, 8:29 pm
  #558  
 
Join Date: Feb 2011
Posts: 5,797
I've had the same thing. RA was due to expire today - Oct 1st - and as of this morning the membership card on the app is showing a new expiry of Dec 31st. No communication from IHG whatsoever on any of this though.

It says to me they haven't finalised the new criteria yet.
1010101 is offline  
Old Sep 30, 2016, 11:35 pm
  #559  
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Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
Originally Posted by phol
I've had the same thing. RA was due to expire today - Oct 1st - and as of this morning the membership card on the app is showing a new expiry of Dec 31st. No communication from IHG whatsoever on any of this though.

It says to me they haven't finalised the new criteria yet.
Just had the same thing here, despite being circa 79/70/8 as at end August and will hit 77/74/7 in the calendar year to date when I check out from Festival City shortly.
Land-of-Miles is offline  
Old Oct 1, 2016, 12:07 am
  #560  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Originally Posted by phol
I've had the same thing. RA was due to expire today - Oct 1st - and as of this morning the membership card on the app is showing a new expiry of Dec 31st. No communication from IHG whatsoever on any of this though.

It says to me they haven't finalised the new criteria yet.
No, nothing to do with new criteria of higher than originally published 60/20/3 or USD nnnnK migration (assumng was not an interns exercise)

Your RA should have expired 30th Sep 2016, BUT you have the 3month extension gifted to 1stSEP2015 + 1stOCT2015 renewals in recognition of RA packs delayed not being sent out for ages... mine arrived min-Feb2016
(If you look back in your account history you'll probably see the line RA RENEWAL around Feb2016 , my account had that line on 26-FEB , and I put that down to IHG IT and hitting SPIRE early in 2016 as i rolled over 90nights)

No comms from IHG about that unrequested 3month RA extension, unless you count belatedly receiving your RA pack and look at expiry date on card, mine shows 1st Dec 2016 (not 1st Sep 2016) and yours will show !st Jan 2017 (not 1st Oct 2016)
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Old Oct 1, 2016, 12:43 am
  #561  
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Originally Posted by scubaccr
No, nothing to do with new criteria of higher than originally published 60/20/3 or USD nnnnK migration (assumng was not an interns exercise)

Your RA should have expired 30th Sep 2016, BUT you have the 3month extension gifted to 1stSEP2015 + 1stOCT2015 renewals in recognition of RA packs delayed not being sent out for ages... mine arrived min-Feb2016
(If you look back in your account history you'll probably see the line RA RENEWAL around Feb2016 , my account had that line on 26-FEB , and I put that down to IHG IT and hitting SPIRE early in 2016 as i rolled over 90nights)

No comms from IHG about that unrequested 3month RA extension, unless you count belatedly receiving your RA pack and look at expiry date on card, mine shows 1st Dec 2016 (not 1st Sep 2016) and yours will show !st Jan 2017 (not 1st Oct 2016)
The card is saying 31st December.
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Old Oct 1, 2016, 12:53 am
  #562  
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Originally Posted by scubaccr
really looks like ihg mamanagement gave you (like me and some others) , without telling you directly , a 3months extension of currently expiring RA year , in consideration for late emailing of RA packs.

mv sep2015-aug2016 RA year was extended and de facto became sep2015-nov2016, changing my FUTURE Ambassador cycle to be DEC-NOV
As such (like you) i was not renewed in Aug2016 out to AUG2017 despite having enough stays for my original non-extended year sep2015-aug2016

IHG will instead review extension of RA satus using new ambassador year cycle DEC2015-NOV2016

Hopefully you are not as incovenienced by the Ambassador year change and will still renew come Dec2016 for a further 12months.
You must be right, because the lady on the phone did not even understand why I was calling her.

She said: "But your Royal Ambassador achievement [she insisted that it is not renewal but achievement] is linked to your Ambassador membership which ends end of December 2016".

The reason why I was simply not understanding why I was renewed just 3 months, when actually it was not a renewal. What a confusion.

Does it mean that I will not get any new card until December 2016?
nicolas75 is offline  
Old Oct 1, 2016, 12:53 am
  #563  
 
Join Date: May 2011
Location: Saudi Arabia
Programs: IHG Spire RA
Posts: 128
Lightbulb Another e-mail from IHG customer care

Originally Posted by Voucher
Update:
Here is the email from Ambassador service regarding my RA renewal:


"Thank you for taking the time to contact the InterContinental Ambassador Service Center.
We would like to take this opportunity to clarify that Royal Ambassador status cannot be renewed, as this is given by invitation only.

Ambassador members who achieve the top one percent tier of InterContinental Ambassador guests are invited to enjoy the Royal Ambassador benefits. While Royal Ambassador members who are able to maintain their status are provided complimentary Royal Ambassador status for another rolling calendar year.

Further, in the event that you were unable to maintain your Royal Ambassador status, we will be offering you a complimentary Platinum Ambassador status valid for one rolling calendar year, in order that you continue to enjoy the Ambassador benefits and be given a chance to hopefully qualify to the top one percent of all InterContinental Ambassador members.

Thank you for giving us the opportunity to be of service to you. Please let us know if you need further assistance by sending us an e-mail to [email protected]."



------

They've offered me a platinum status while I've already achieved spire for next year ^

Hello everyone, here's an email from IHG customer care answering my inquiry about the top 1% basis, you may find this interesting:


Dear Mr. xxxxx

Thank you for your e-mail.

Foremost, please accept our apologies for any inconvenience this matter may have caused.

Our record shows that you are still a Spire Royal Ambassador member of the Ambassador programme. We would like to remind you the criteria for Royal Ambassador status has been updated by our corporate office. The status is systematically awarded to the top one percent tier of our most frequent guests, based on hotel nights. As of to date, there are no specific number of nights that determine how a member may maintain Royal Ambassador status, as it depends entirely on the total number of nights acquired by the top one percent tier of Ambassador guests in which the stay activity for the last 365 days

Please be advised that Royal Ambassador is designed for our top 1% of members. In order to maintain the exclusivity of our Royal tier we do occasionally have to adjust how many members receive Royal status.

While we are unable to provide a specific criteria at this time, we would like to assure you that your comments have been recorded and we have shared them with our colleagues at the Corporate Office for future enhancements to the Royal Ambassador program. Further, the feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Thank you for your patience and understanding with this matter. Should you need further assistance, please feel free to contact us directly.

Sincerely,

xxxxxxxx
Customer Care Representative
IHG Rewards Club
www.ihgrewardsclub.com
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Old Oct 1, 2016, 12:58 am
  #564  
 
Join Date: May 2011
Location: Saudi Arabia
Programs: IHG Spire RA
Posts: 128
Thumbs up

Originally Posted by Tim O'Brien
if your year end is Nov 1st, i'd re count your numbers, if it's still 74 Paid IC nights,

i wld pay for another IC night, to get you to 75, if you know you are definitely at 74 paid nights.

did you use the opportunity to ask the supervisor, when they were doing the manual count, if you had 74 paid IC nights, how many more wld be required to be renewed?
Thanks Tim O'Brien.
Voucher is offline  
Old Oct 1, 2016, 1:18 am
  #565  
Suspended
 
Join Date: Dec 2014
Posts: 550
Originally Posted by Voucher
Hello everyone, here's an email from IHG customer care answering my inquiry about the top 1% basis, you may find this interesting:


Dear Mr. xxxxx

Thank you for your e-mail.

Foremost, please accept our apologies for any inconvenience this matter may have caused.

Our record shows that you are still a Spire Royal Ambassador member of the Ambassador programme. We would like to remind you the criteria for Royal Ambassador status has been updated by our corporate office. The status is systematically awarded to the top one percent tier of our most frequent guests, based on hotel nights. As of to date, there are no specific number of nights that determine how a member may maintain Royal Ambassador status, as it depends entirely on the total number of nights acquired by the top one percent tier of Ambassador guests in which the stay activity for the last 365 days

Please be advised that Royal Ambassador is designed for our top 1% of members. In order to maintain the exclusivity of our Royal tier we do occasionally have to adjust how many members receive Royal status.

While we are unable to provide a specific criteria at this time, we would like to assure you that your comments have been recorded and we have shared them with our colleagues at the Corporate Office for future enhancements to the Royal Ambassador program. Further, the feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Thank you for your patience and understanding with this matter. Should you need further assistance, please feel free to contact us directly.

Sincerely,

xxxxxxxx
Customer Care Representative
IHG Rewards Club
www.ihgrewardsclub.com
Exactly as it's always been ^. They had the audacity to ignore Tim's instructions to senior management! Thank goodness.
Nickolash27 is offline  
Old Oct 1, 2016, 2:26 am
  #566  
 
Join Date: Feb 2011
Posts: 5,797
Originally Posted by scubaccr
No, nothing to do with new criteria of higher than originally published 60/20/3 or USD nnnnK migration (assumng was not an interns exercise)

Your RA should have expired 30th Sep 2016, BUT you have the 3month extension gifted to 1stSEP2015 + 1stOCT2015 renewals in recognition of RA packs delayed not being sent out for ages... mine arrived min-Feb2016
(If you look back in your account history you'll probably see the line RA RENEWAL around Feb2016 , my account had that line on 26-FEB , and I put that down to IHG IT and hitting SPIRE early in 2016 as i rolled over 90nights)

No comms from IHG about that unrequested 3month RA extension, unless you count belatedly receiving your RA pack and look at expiry date on card, mine shows 1st Dec 2016 (not 1st Sep 2016) and yours will show !st Jan 2017 (not 1st Oct 2016)
Actually my card says 30 Sep 16, and when i called IHG a couple of days ago the agent said my status was up for renewal on 1st October. The card on the app said 30 Sep until this morning. The extension to Jan happened overnight.
1010101 is offline  
Old Oct 1, 2016, 3:28 am
  #567  
 
Join Date: May 2011
Location: Saudi Arabia
Programs: IHG Spire RA
Posts: 128
Thumbs down Ambassador calendar year extension

Originally Posted by phol
The extension to Jan happened overnight.

Same here happened this morning!

Not happy about this extension when it means more nights required for the renewal.
Voucher is offline  
Old Oct 1, 2016, 3:41 am
  #568  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
Originally Posted by Voucher
Same here happened this morning!

Not happy about this extension when it means more nights required for the renewal.
Whilst the unwanted change in year doesn't really impact me adversely this year I shall be taking it up and seeking confirmation that I will be properly renewed or I will set about cancelling all my forward bookings.

I really am getting tired of these stupid games by IHG and minded to consolidate all future stays with Marwood and Hilton. Enough is enough.
Land-of-Miles is offline  
Old Oct 1, 2016, 4:35 am
  #569  
Suspended
 
Join Date: Dec 2014
Posts: 550
Originally Posted by Land-of-Miles
Whilst the unwanted change in year doesn't really impact me adversely this year I shall be taking it up and seeking confirmation that I will be properly renewed or I will set about cancelling all my forward bookings.

I really am getting tired of these stupid games by IHG and minded to consolidate all future stays with Marwood and Hilton. Enough is enough.
That's it, you show 'em. I'm sure the loss of your business will bring them to their knees
Nickolash27 is offline  
Old Oct 1, 2016, 4:45 am
  #570  
 
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
This is strange. My RA expiry was 30 November. Now my member card also says 31st December. It looks like they're resetting the system to a more straightforward JAN - DEC which makes much more sense. I would guess that we'll get RA for 2017, when the new qualifying criteria, whatever that is, will kick in.
turner32 is offline  


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