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Is Ambassador email also based in Philippines?

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Is Ambassador email also based in Philippines?

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Old Apr 11, 2016, 12:07 pm
  #1  
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Join Date: Sep 2008
Posts: 7,876
Is Ambassador email also based in Philippines?
From my experience the regular IHG support is based in the Philippines. Is the Ambassador email also? Because the names seem Filipino and they don't seem to always understand what I am talking about.

Would it make any difference calling, or is it still that way?
s0ssos is offline  
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Old Apr 12, 2016, 11:34 am
  #2  
 
Join Date: Jan 2010
Location: NYC
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there are a few offices here in the US, try calling during the daytime hours, and you may reach someone in NC or Salt lake
Tim O'Brien is offline  
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Old Apr 14, 2016, 8:40 am
  #3  
 
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
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As RA I usually get a response from somebody with a name which sounds Philipino when using the special email address.
Unterwegs is offline  
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Old Apr 14, 2016, 8:57 am
  #4  
 
Join Date: Aug 2006
Location: Ottawa
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Originally Posted by Tim O'Brien
there are a few offices here in the US, try calling during the daytime hours, and you may reach someone in NC or Salt lake
When I have called the Corporate Office in both Salt Lake City and Atlanta, they transferred me to the Philippines Ambassador Customer Service Centre to have the problems resolved.

mxm135
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Old Apr 24, 2016, 4:07 am
  #5  
 
Join Date: May 2004
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Definitely do they have a team for Ambassadors there now at least. I inquired on a missing Spire Ambassador kit and the respone came from the Philippines IHG team.
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Old Apr 24, 2016, 7:43 am
  #6  
 
Join Date: Nov 2015
Programs: hilton, hyatt, ihg, accor, best western, marriott, starwood
Posts: 74
4 years ago it's USA today it's Philippine
.....
Last edited by greenfrog2015; Jan 1, 2017 at 4:54 am
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Old Apr 25, 2016, 8:46 pm
  #7  
 
Join Date: Nov 2015
Programs: hilton, hyatt, ihg, accor, best western, marriott, starwood
Posts: 74
.....
Last edited by greenfrog2015; Jan 1, 2017 at 4:51 am
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