IC BOGO Not Collected But...
Dec 21, 2012, 1:05 am
#1
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IC BOGO Not Collected But...
Stayed at an IC recently on BOGO and the hotel did not collect the cert at check in.
At check out I presented the cert without them asking, and told them they forgot to collect my cert.
The check in lady thanked me but that was it. She then presented me with a bill that had a charge for in room movie which I had to explain my RA benefit to get it removed, and also for a can of sprite from the minibar which in the end was "removed on a one time exception"
There was no "how was your stay?" or anything that made me feel like I was a guest.
Was I an idiot to give up my BOGO cert? Cause it certainly feels like it!
At check out I presented the cert without them asking, and told them they forgot to collect my cert.
The check in lady thanked me but that was it. She then presented me with a bill that had a charge for in room movie which I had to explain my RA benefit to get it removed, and also for a can of sprite from the minibar which in the end was "removed on a one time exception"
There was no "how was your stay?" or anything that made me feel like I was a guest.
Was I an idiot to give up my BOGO cert? Cause it certainly feels like it!
.Sounds like untrained staff
Dec 21, 2012, 9:55 am
#7
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Was the certificate number given when you made your reservation? And as others have said, I would have waited to see what was on your bill first. Were the extra room charges noticed before you gave the certificate, or afterwards?
Dec 21, 2012, 10:25 am
#8
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They never take the certificate number from me, and i have booked through res as well(then again nothing is standard at IC)...... They have forgotten on me as well and then called up later. Once you check out, and the bill only has a single night, you would be fine, hard for then to say something after checkout and final settlement.
Although it would come up when accounting settles, as they attach it to the paperwork. so, is it worth the call ect, asking if you provided it.....honesty is still the best.
When a cashier hands you back to much change, do you keep it?? I dont, as they are responsible....thats the way I feel about this. Mistakes happen, and we are treated well, so do the right thing. If I had a miserable stay, maybe i would feel otherwise.....
Although it would come up when accounting settles, as they attach it to the paperwork. so, is it worth the call ect, asking if you provided it.....honesty is still the best.
When a cashier hands you back to much change, do you keep it?? I dont, as they are responsible....thats the way I feel about this. Mistakes happen, and we are treated well, so do the right thing. If I had a miserable stay, maybe i would feel otherwise.....
Last edited by shawntobi; Dec 21, 2012 at 11:10 am
Dec 21, 2012, 12:30 pm
#9
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They never take the certificate number from me, and i have booked through res as well(then again nothing is standard at IC)...... They have forgotten on me as well and then called up later. Once you check out, and the bill only has a single night, you would be fine, hard for then to say something after checkout and final settlement.
Although it would come up when accounting settles, as they attach it to the paperwork. so, is it worth the call ect, asking if you provided it.....honesty is still the best.
When a cashier hands you back to much change, do you keep it?? I dont, as they are responsible....thats the way I feel about this. Mistakes happen, and we are treated well, so do the right thing. If I had a miserable stay, maybe i would feel otherwise.....
Although it would come up when accounting settles, as they attach it to the paperwork. so, is it worth the call ect, asking if you provided it.....honesty is still the best.
When a cashier hands you back to much change, do you keep it?? I dont, as they are responsible....thats the way I feel about this. Mistakes happen, and we are treated well, so do the right thing. If I had a miserable stay, maybe i would feel otherwise.....
Dec 26, 2012, 5:32 pm
#10
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They never take the certificate number from me, and i have booked through res as well(then again nothing is standard at IC)...... They have forgotten on me as well and then called up later. Once you check out, and the bill only has a single night, you would be fine, hard for then to say something after checkout and final settlement.
Although it would come up when accounting settles, as they attach it to the paperwork. so, is it worth the call ect, asking if you provided it.....honesty is still the best.
When a cashier hands you back to much change, do you keep it?? I dont, as they are responsible....thats the way I feel about this. Mistakes happen, and we are treated well, so do the right thing. If I had a miserable stay, maybe i would feel otherwise.....
Although it would come up when accounting settles, as they attach it to the paperwork. so, is it worth the call ect, asking if you provided it.....honesty is still the best.
When a cashier hands you back to much change, do you keep it?? I dont, as they are responsible....thats the way I feel about this. Mistakes happen, and we are treated well, so do the right thing. If I had a miserable stay, maybe i would feel otherwise.....
However in this instance the stay was average, plus I was not informed of certain benefits until it was too late in my stay - it's the Venetian so not a regular IC.
Furthermore they changed the rules so when switching from Palazzo to V it's still counted as the same stay for minibar, movies, but they still post as 2 separate stays on the PC account, and they send you amenity baskets twice.
Also if you had to choose, just stay at the Palazzo. Especially if you have been to Venice or Italy.
Mods please feel free to close this thread, just needed to rant =)
Dec 27, 2012, 10:15 am
#11
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BOGO not collected sounds like UA red spots, the paper SWUs that were rarely collected and could be used again & again? (I think they were called red spots).
Sounds like an FTer gray area, some will say idiot should have kept the BOGO and used again, others will draw the righteous T&C line.
Sounds like an FTer gray area, some will say idiot should have kept the BOGO and used again, others will draw the righteous T&C line.
Dec 27, 2012, 2:30 pm
#12
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BOGO not collected sounds like UA red spots, the paper SWUs that were rarely collected and could be used again & again? (I think they were called red spots).
Sounds like an FTer gray area, some will say idiot should have kept the BOGO and used again, others will draw the righteous T&C line.
Sounds like an FTer gray area, some will say idiot should have kept the BOGO and used again, others will draw the righteous T&C line.
(or in one case, not collected on 4 different trips )
Dec 27, 2012, 3:06 pm
#13
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Join Date: Jan 2002
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BOGO not collected sounds like UA red spots, the paper SWUs that were rarely collected and could be used again & again? (I think they were called red spots).
Sounds like an FTer gray area, some will say idiot should have kept the BOGO and used again, others will draw the righteous T&C line.
Sounds like an FTer gray area, some will say idiot should have kept the BOGO and used again, others will draw the righteous T&C line.
I can imagine the righteous indignation of a thread that would be started if guest chose not to volunteer the voucher and then was charged both nights at the ambassador weekend rate.
Dec 27, 2012, 4:58 pm
#14
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thanks, I didn't think red spot was correct.
With a handle like Dave Noble, I would expect nothing else from you^