ITINERARY CHANGES OR CANCELLATIONS. At the time of Priority Club point redemption, all hotel stay purchases are deemed final. Change and cancellation policies will vary by hotel property, and by the specific preferred rate that is booked. If you need to make changes to your travel itinerary, please call the applicable customer service number listed on your Hotels Anywhere email confirmation.

In most cases, if you are requesting a cancellation sufficiently far in advance of your scheduled arrival and check-in (72 hours in advance, for most, but not all properties), you will be able to obtain at least a partial refund of your Priority Club points (or the combination of points and currency) that were used for your initial hotel stay purchase. However, a limited number of hotel stay purchases available on the Site cannot be canceled, and you will not be eligible for any refund of your Priority Club points and currency (if applicable). All cancellations will, at a minimum, be subject to a $35 service fee (per booking) charged by, and paid directly to, Connexions. Bookings will not be refundable after the date of scheduled arrival and check-in has passed. A “no show” for a hotel stay booking will, in most cases, result in a total forfeiture of settlement, without credit due.

Changes to your hotel stay purchase may typically be made prior to check-in, subject to availability and the policies of the hotel property. Changes to the name of the traveler will not be accepted within 48 hours of scheduled check-in. In some instances, changes will not be available or permitted. All changes may be subject to a $35 service fee (per booking) charged by, and paid directly to, Connexions. Changes may also be subject to additional fees and/or additional charges for each room night as advised in the policy information of the hotel property.