Old Passport not returned yet

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Sep 29, 2021 | 11:39 am

burk

Original Poster

Join Date: Jan 2007

Programs: World Perks Southwest Frontier

Posts: 28

Old Passport not returned yet

I received my renewed passport on August 26th. Today is Sept 29th. I haven't received my old passport yet. I tried calling the National Passport Number and all I ever get is a recording with information. I can't get to a Customer Rep.

1. Should I be worried if I don't receive it back? I do have a valid renewed passport.
2. Is there any other way to check on why other than calling the numbers given? By the way, you can't get through to a customer rep as it only provides information, etc,
3. I'm assuming once they issue me the new one, the old one is marked invalid so even if it's floating around somewhere I assume I can use the new one and the old is invalid?

Thanks for any help,

Sep 29, 2021 | 12:24 pm

Yoshi212

Join Date: Dec 2009

Location: New York, NY

Programs: DL Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)

Posts: 6,777

Mine showed up ~4 weeks after the new passport. Not sure why it takes longer but just how it is set up.

Sep 29, 2021 | 1:20 pm

samplat

Join Date: Nov 2004

Location: SEA

Programs: UA 1P 1MM, Marriott Titanium/LT Platinum, Hyatt Discoverist, IHG Platinum

Posts: 723

Quote:

Originally Posted by burk

3. I'm assuming once they issue me the new one, the old one is marked invalid so even if it's floating around somewhere I assume I can use the new one and the old is invalid?

Thanks for any help,

I recall receiving mine separately a week or two later. This was prepandemic so maybe it’s just longer.

Old passports comes back with holes punched through the pages so no longer usable, though I’d still be concerned about getting it back as it has all your personal info.

Sep 29, 2021 | 8:02 pm

burk

Original Poster

Join Date: Jan 2007

Programs: World Perks Southwest Frontier

Posts: 28

Thanks. Then I'm still hopefull as mine has been about a month now. I wouldn't think the pandemic would slow it down that much as ten years ago I think I got it back just a few days later. However, maybe it is slowed down that much. As far as personal information, I guess it's just Name, birthplace, birthdate. I guess a lot of places hae access to that. I still would like it back though.

I can't get a live person on the phone through the Passport # though. Anyone have any success or idea to make that happen?

Thanks. It most likely will still come.

Sep 30, 2021 | 3:07 pm

dc10forlife

Join Date: Jun 2002

Posts: 716

We applied for new passports late last month. Process took just over four weeks until our receipt of the passports and, a few days later, passport cards. Did not elect expedited service. Perhaps things are back on track?

Oct 1, 2021 | 12:32 pm

burk

Original Poster

Join Date: Jan 2007

Programs: World Perks Southwest Frontier

Posts: 28

Seem to be more on track, but I received my passport five weeks ago and never did get my original passport back. Don't know if I should be worried or not. It expires in Jan and I already have my new one.

Oct 1, 2021 | 5:46 pm

N1120A

Join Date: May 2006

Location: MYF/CMA/SAN

Programs: COdbaUA MM, AA EXP, AF G, Bonbon Gold, Hilton G, All G, GHA Titanium, Hertz PC, Avis Presidential

Posts: 5,929

They tend to arrive later, especially if you expedite the passport. When I renewed my passport right when expedited processing started back up last year, I got my new passport first, passport card second and then the old passport. In fact, I think I got the card and old passport at the same time, but in 2 different packages. They don't stick the rest of the stuff in the expedite box - just the new passport.

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