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Business Insider's "revenue management" hack

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Business Insider's "revenue management" hack

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Old Feb 25, 2018, 9:46 am
  #1  
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Business Insider's "revenue management" hack

I've seen this article and several others citing the same trick in the news lately:

http://www.businessinsider.com/two-words-that-will-always-get-you-an-upgrade-to-first-class-2018-2

I couldn't stop laughing when I read it. This has got to be utter nonsense, right?
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Old Feb 25, 2018, 9:56 am
  #2  
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Originally Posted by Marsh11
I've seen this article and several others citing the same trick in the news lately:

The two words that will always get you an upgrade to first class - Business Insider

I couldn't stop laughing when I read it. This has got to be utter nonsense, right?
Oh, gosh, she travels 100k per year, and gets them to release mileage awards by calling up. Who would have ever thought?
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Old Feb 25, 2018, 11:19 am
  #3  
 
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Two words I need to know not to believe that "story":

Business. Insider.
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Old Feb 25, 2018, 12:39 pm
  #4  
 
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I read this and couldn't stop laughing myself.

Maybe she can get Aeroplan to release Swiss first class award seats.
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Old Feb 25, 2018, 8:02 pm
  #5  
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Reminds me of the saying “You can dazzle me with brilliance, but don’t try to baffle me with... b.s.” definitely b.s. and won’t work. Some airlines, such as American Airlines, won’t even permit calling on RM unless, perhaps, one is Concierge Key. That’s by invitation only, requires much corp travel Moxie or upward of $50k spend annually.

This so-called hack works as well as dressing nicely or stating “Hello? It’s my birthday!” or “Were on our honeymoon.”
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Old Feb 25, 2018, 9:37 pm
  #6  
 
Join Date: Apr 2004
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Originally Posted by JDiver
Reminds me of the saying “You can dazzle me with brilliance, but don’t try to baffle me with... b.s.” definitely b.s. and won’t work. Some airlines, such as American Airlines, won’t even permit calling on RM unless, perhaps, one is Concierge Key. That’s by invitation only, requires much corp travel Moxie or upward of $50k spend annually.

This so-called hack works as well as dressing nicely or stating “Hello? It’s my birthday!” or “Were on our honeymoon.”
Likely just lucky, but I happened for me with AA, and I'm a lowly Platinum. I had a round trip for two booked PHL-SFO. A saw the likelihood of being able to upgrade with miles for the outbound leg, but return upgrades were not available. When I called, the agent processed my outbound upgrade, then offered to check the return. Only one seat was open for upgrade. She called revenue management, and they released a second seat. I had not even asked.

No question this would not work 100% of the time - that is total nonsense. But, for me, it worked once, and it was not even my idea.
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Old Feb 26, 2018, 12:35 pm
  #7  
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there are agents that give enough business to airlines that airlines will open up award inventory for them, for their clients
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