Currently stuck at CDG, plz help w best options! (Eurowings)
Jul 19, 2017, 9:50 am
#1
Original Poster
Join Date: Jul 2017
Posts: 2
Currently stuck at CDG, plz help w best options! (Eurowings)
Hello,
I ve found a lot of useful info on this forum, but never posted anything, until now.
Currently stuck att CDG with family.
Supposed to travel EW 9405 CDG to DUS w original dep time 4.55 pm and then onwards on EW 9224 DUS GOT with a dep time of 6pm.
Still at CDG with no info on departure, gate agent said inbound flight has not left DUS yet.... Cant seem to track departures from here.
Please help me, its all book on one ticket throug a third party (Bravofly).
What are my best options? What are my rights? What am I entitled to?
I'm with two children aged 6 and 10.
Can you, dear FT memebers help me with my best options?
Thank you
Chelise
I ve found a lot of useful info on this forum, but never posted anything, until now.
Currently stuck att CDG with family.
Supposed to travel EW 9405 CDG to DUS w original dep time 4.55 pm and then onwards on EW 9224 DUS GOT with a dep time of 6pm.
Still at CDG with no info on departure, gate agent said inbound flight has not left DUS yet.... Cant seem to track departures from here.
Please help me, its all book on one ticket throug a third party (Bravofly).
What are my best options? What are my rights? What am I entitled to?
I'm with two children aged 6 and 10.
Can you, dear FT memebers help me with my best options?
Thank you
Chelise
Jul 19, 2017, 10:13 am
#2
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,321
Hello,
I ve found a lot of useful info on this forum, but never posted anything, until now.
Currently stuck att CDG with family.
Supposed to travel EW 9405 CDG to DUS w original dep time 4.55 pm and then onwards on EW 9224 DUS GOT with a dep time of 6pm.
Still at CDG with no info on departure, gate agent said inbound flight has not left DUS yet.... Cant seem to track departures from here.
Please help me, its all book on one ticket throug a third party (Bravofly).
What are my best options? What are my rights? What am I entitled to?
I'm with two children aged 6 and 10.
Can you, dear FT memebers help me with my best options?
Thank you
Chelise
I ve found a lot of useful info on this forum, but never posted anything, until now.
Currently stuck att CDG with family.
Supposed to travel EW 9405 CDG to DUS w original dep time 4.55 pm and then onwards on EW 9224 DUS GOT with a dep time of 6pm.
Still at CDG with no info on departure, gate agent said inbound flight has not left DUS yet.... Cant seem to track departures from here.
Please help me, its all book on one ticket throug a third party (Bravofly).
What are my best options? What are my rights? What am I entitled to?
I'm with two children aged 6 and 10.
Can you, dear FT memebers help me with my best options?
Thank you
Chelise
Jul 19, 2017, 10:48 am
#4
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
Check what possible alternative routings you have to get you home today. Primarily using Lufthansa group options as you're more likely to get them to do so. After that look at any Star Alliance options, as EW is a Star Alliance affiliate. But they won't potentially put you on another routing until it's obvious you will miss your connection/last EW flight to GOT.
If there is a nonstop option also have that info handy but as it most likely won't be on a Lufthansa group you may get push back on that.
Be reasonable but steadfast with the staff.
Also, if things really go south check routings first on EW and then on Lufthansa Group airlines for tomorrow incase so you get put on the flights that best fit your needs.
If there is a nonstop option also have that info handy but as it most likely won't be on a Lufthansa group you may get push back on that.
Be reasonable but steadfast with the staff.
Also, if things really go south check routings first on EW and then on Lufthansa Group airlines for tomorrow incase so you get put on the flights that best fit your needs.
Jul 19, 2017, 10:52 am
#5
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Although beware with proactively self-rebooking. You may lose your EC261 claim and have trouble claiming the cost of the new flights back from EW. You should deal with EW directly.
Jul 19, 2017, 11:30 am
#6
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,742
The duty of care applies regardless, but the right to compensation exists only when the reason for the delay is within the control of the airline. As we do not know the reasons for the delay this may not yet give rise to an automatic right to compensation.
Jul 19, 2017, 1:29 pm
#7
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,321
Let us know how all this ends.