Hotwire Hot Rate Hotel Cancel. Refund? Help!!
Mar 25, 2016, 9:40 am
#1
Original Poster
Join Date: Jan 2016
Programs: sansol
Posts: 8
Hotwire Hot Rate Hotel Cancel. Refund? Help!!
I have a hotel reservation for next week, which i booked using hotwire Hotrate deals. There is a change of plans, and won't be checking into the hotel.
Spoke to Hotwire customer support last night. they said if it's a medical emergency they would need a note. There is no medical emergency.
They weren't even ready to give me a credit.
Thinking of calling chase sapphire customer support for refund under trip protection.
What do you guys suggest.
Spoke to Hotwire customer support last night. they said if it's a medical emergency they would need a note. There is no medical emergency.
They weren't even ready to give me a credit.
Thinking of calling chase sapphire customer support for refund under trip protection.
What do you guys suggest.
Mar 25, 2016, 9:58 am
#2
Join Date: Jul 2008
Posts: 1,214
I have a hotel reservation for next week, which i booked using hotwire Hotrate deals. There is a change of plans, and won't be checking into the hotel.
Spoke to Hotwire customer support last night. they said if it's a medical emergency they would need a note. There is no medical emergency.
They weren't even ready to give me a credit.
Thinking of calling chase sapphire customer support for refund under trip protection.
What do you guys suggest.
Spoke to Hotwire customer support last night. they said if it's a medical emergency they would need a note. There is no medical emergency.
They weren't even ready to give me a credit.
Thinking of calling chase sapphire customer support for refund under trip protection.
What do you guys suggest.
Mar 25, 2016, 10:22 am
#3
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,601
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Is the reason for your change of plans a covered event under Chase's trip cancellation coverage? If so, then Chase should reimburse you; if not, not.
Originally Posted by sandeepsolanki
I have a hotel reservation for next week, which i booked using hotwire Hotrate deals. There is a change of plans, and won't be checking into the hotel.
Spoke to Hotwire customer support last night. they said if it's a medical emergency they would need a note. There is no medical emergency.
They weren't even ready to give me a credit.
Thinking of calling chase sapphire customer support for refund under trip protection.
What do you guys suggest.
Spoke to Hotwire customer support last night. they said if it's a medical emergency they would need a note. There is no medical emergency.
They weren't even ready to give me a credit.
Thinking of calling chase sapphire customer support for refund under trip protection.
What do you guys suggest.
Mar 25, 2016, 10:24 am
#4
Join Date: Mar 2009
Programs: Hilton credit card Diamond, Hyatt Globalist
Posts: 2,653
I suggest that you move on. You bought a non-refundable hotel room. You will not get a refund or credit from Hotwire. You will not get a refund from your credit card company. Next time, don't use Hotwire and book with a refundable rate if you want to be able to get a refund when your plans change.