question regarding eu flight compensation
Apr 29, 2014 | 4:44 pm
#1
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Join Date: Apr 2014
Programs: virgin flying club
Posts: 2
question regarding eu flight compensation
hi, please can anyone help me regarding this. A few websites have said i am eligible, others have said that i am not.
I was scheduled to fly AA 38 Miami - Heathrow 9.15pm 26th April and then connection AA 6627 (operated by BA) 1.30pm 27th April. However AA 38 was delayed 21 hours resulting in me getting a new connection BA 1386 and arriving in Manchester, UK 20 hours late. The confusion is part of the journey is AA (non eu) and part is BA.
I would be really grateful if anyone can shed any light. I was travelling with 2 kids and it was a complete nightmare.
thankyou
I was scheduled to fly AA 38 Miami - Heathrow 9.15pm 26th April and then connection AA 6627 (operated by BA) 1.30pm 27th April. However AA 38 was delayed 21 hours resulting in me getting a new connection BA 1386 and arriving in Manchester, UK 20 hours late. The confusion is part of the journey is AA (non eu) and part is BA.
I would be really grateful if anyone can shed any light. I was travelling with 2 kids and it was a complete nightmare.
thankyou
Apr 29, 2014 | 5:24 pm
#2
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Join Date: Aug 2010
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Programs: UA US CO AA DL FL
Posts: 50,253
AA is a non community (EU) carrier and MIA isn't in the community (EU). So, EC 261/2004 does not apply to the segment operated by AA. The reason for the delay doesn't matter.
EC 261/2004 would apply to your BA-operated segment as BA is both an EU carrier and you were departing from LHR (in the EU). However, unless that BA flight was itself late on arrival by more than 2 hours, you are not entitled to any compensation. If later than two hours, you would be entitled to EUR 250 for that delay unless that 2+ hour delay is excused under the Rule.
What time was BA 1386 scheduled to arrive and at what time did it arrive? That is all that matters.
EC 261/2004 would apply to your BA-operated segment as BA is both an EU carrier and you were departing from LHR (in the EU). However, unless that BA flight was itself late on arrival by more than 2 hours, you are not entitled to any compensation. If later than two hours, you would be entitled to EUR 250 for that delay unless that 2+ hour delay is excused under the Rule.
What time was BA 1386 scheduled to arrive and at what time did it arrive? That is all that matters.
Apr 29, 2014 | 5:29 pm
#3
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If you were rebooked onto a different BA flight that didn't have problems, it would seem that you have no grounds for a complaint against BA.
AA flights FROM the EU are covered by EU 261 but not AA flights TO the EU.
For compensation terms, look at AA's Conditions of Carriage. They must follow their own policies in this matter, but it sounds like you had a mechanical delay and were flown to your destination by AA at the first opportunity for an available AA seat. AA may own you a hotel room and food vouchers, perhaps also a free phone call and transportation between the hotel and airport. They might also give you some customer service "apology" miles but are not required to compensate you in this way.
AA flights FROM the EU are covered by EU 261 but not AA flights TO the EU.
For compensation terms, look at AA's Conditions of Carriage. They must follow their own policies in this matter, but it sounds like you had a mechanical delay and were flown to your destination by AA at the first opportunity for an available AA seat. AA may own you a hotel room and food vouchers, perhaps also a free phone call and transportation between the hotel and airport. They might also give you some customer service "apology" miles but are not required to compensate you in this way.
