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Delhi IGI [DEL] connection/departure experience reports

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Old Jan 6, 2022, 1:47 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: TheBagman
Terminal 3 at DEL handles all international flights as well as domestic flights of Air India, Vistara and Air Asia India.You can transit D-I, I-D, I-I and D-D.

I-I transfer desks are open as of August 2022.

Below are the details for transit within T3.

A. Domestic to international transit at T3:

If both your domestic and international flights are on a single ticket, your baggage will be checked through at the origin airport itself and you should get your onward boarding passes there as well.
At DEL there are 5 ways to get from arrivals to departures (one level up), listed here in order of least walking to most walking.


1. Domestic - intl transfer gate: After you deplane from your domestic flight (or get off the bus) and go down the escalator (or stay on the same level coming from a bus) there is a special facility for transit passengers in the hall with the copper hands on the wall (red gate in the image below). It leads directly to immigration counters and security check after which you can access departure gates, lounges etc. Service on this entry point are hit or miss, but will save you a lot of walking. There are AI and AF-KL agents roaming the queues and will fast track you if running late. However, this only works if you already have your boarding pass for your International flight, have checked your luggage through from your point of origin, and have less than 4 hours between your domestic and international flights. If you are on separate tickets, have more than 4 hours for your international flight, or the lines are too long try one of the other options below.


2. Transfer desk in the middle of the arrivals concourse: always crowded. Here you could theoretically drop your bags and take the lift up to the security or checkin desks. Its a night mare, never used it due to crowding.

3. The escalator & lift on the international end: collect your bags, turn LEFT when you exit the first set of doors after the baggage belt. At the complete end of the concourse a lonely CISF jawan polices that way up. S/he will check if you have a international onward ticket/BP or send you packing to the other ways. Once you go up you get into a glass walled holding pen with yet another CISF checkpoint that will only let you ínto the checkin area if your flight is in 4h or less.
4. Escalator & lift on the domestic end: collect your bags, turn right when you exit the first set of doors after the baggage belt. At the complete end of the concourse a lonely CISF jawan polices that way up. S/he will check if you have a domestic onward ticket/BP or send you packing to the other ways. Once you go up everything is cordoned off and you are shown out the terminal by the CISF guy sitting at the glass door to the checkin area you end up curbside and have to enter the terminal again.

5. Just walking out as if you want to go to Delhi: here you exit the terminal and pretend to be a regular pax arriving in Delhi. Once you exit there are walk escalators where you push your cart on and get transported to the departure level. Select one of the many gates where there are no major lines and enter the checkin area.

B. International to domestic transit at T3:

For Air India I-D flights where your domestic flight is from AI 010-399 or 900-999, you will follow the procedure for I-I transfers (see this for details). Otherwise follow the procedure given below.

For all other flights, you will go through immigration in Delhi. After immigration you have to collect your bags and go through customs. Then follow steps 3, 4 or 5 in the section above.

Security will generally not allow entry into the domestic terminal until T-4 (four hours before the departure of your flight).

Transit hotel: For overnight transit (int'l flight arriving at night and domestic connection departing following morning), the transit hotel within Terminal 3 (IHG Holiday Inn Express) is perfectly acceptable. And the views of the tarmac when having the included breakfast aren't bad. You need to have a domestic flight departing from T3 in order to use it. The T-4 restriction does not apply to use the transit hotel. But it goes for quite a premium in rates over what the other hotels in the area cost (if willing to exit the terminal building for overnight stays). To reach, turn right after Customs and look for the Holiday Inn Express help desk inside the terminal. Staff will escort you to the hotel and help with other formalities.

For other terminals:
T2 is a (long) walk from T3. Exit the terminal, turn left and follow the signs.
T1 is ~8km by road and takes about 15 minutes by taxi. There is also a shuttle bus outside the terminal which is free if you are a woman or have a boarding pass for an onward flight, and costs INR 25 otherwise. There are no airside connections.


C. International to International transfer

After landing look for the board saying "International Transfers" (DO NOT go through immigration).

1. If you are on a single ticket and already have boarding pass in hand with "DT" (Direct Transfer) printed on it, walk past the transfer desks and go through transit security. Then you can proceed to the departure lounges and gates. Note: if your boarding pass does not have "DT" printed on it, you need to talk to the transfer desk, otherwise the I-I security checkpoint will likely not let you through and send you back to the transfer desk.

2. If you have separate tickets or don't have your onward boarding pass in hand, you have to go to the transfer desk where the airline staff will check documents and issue your onward boarding pass. You cannot check-in online or get an e-Boarding Passes for international flights out of India. Check-in generally opens 4 hours before and closes 60-75 minutes before departure. Then go through transit security as in point 1.

3. There are no priority security lanes in transit security so it is advisable to keep adequate time (>2 hrs) between connecting flights even if you are in F or J.

4. If you have separate tickets, in addition it is advisable to hold an Indian visa or e-visa as you may be denied boarding at origin otherwise.

5. A transit hotel for overnight stays (up to 24 hours) is available after transit security.



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Delhi IGI [DEL] connection/departure experience reports

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Old Mar 3, 2024, 3:00 pm
  #901  
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Departed from DEL on Feb 18 and didn't have to take out any electronics other than the laptop and tablet. They wanted to look at a USB drive I had in my laptop bag ebcause it looked like a lighter (or ecig, I couldn't decipher their hindi) on their screen.
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Old Mar 21, 2024, 8:42 pm
  #902  
 
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intl to intl layover

I booked LHR-DEL-ICN flight with 13 hours layover at DEL all on single PNR with Air India. Will I be able to exit the airport to visit the city a bit and come back? I will apply for e visa and everything. Never have issues with this in other countries but DEL seems to be a bit unique to just want to make sure. Thank you
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Old Mar 22, 2024, 1:33 am
  #903  
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With a visa there should be no problem at all.
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Old Mar 22, 2024, 1:56 pm
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Originally Posted by holamiguel
I booked LHR-DEL-ICN flight with 13 hours layover at DEL all on single PNR with Air India. Will I be able to exit the airport to visit the city a bit and come back? I will apply for e visa and everything. Never have issues with this in other countries but DEL seems to be a bit unique to just want to make sure. Thank you
With a visa, no issues, just make sure to calculate traffic (bonkers), check-in, inefficient security, and customs in. You should still have several hours in the city, but know most things are spread out so plan in a lot of transit time.
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Old Mar 27, 2024, 11:10 pm
  #905  
 
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Flying in a month and a half thru DEL again (risking it after experiencing a complete shitshow in 2022). Unlike my last time (UA-AI with a 13 hr connection I-D in Y), I'm flying AI J with a 3hr 45min connection I-D. Flights are AI 184 from SFO and AI 439 to MAA. Knowing early morning is probably the busiest time for international arrivals, how likely is it I'll make my flight? Also, is there a transfer desk for bags (like in the US) or do I have to recheck in the bags at the main counter?

Additionally, last time the DEL immigration officer was a bigot who created hell for me since I didn't know Hindi as a person of Indian origin (My family's from South India, so my native language is completely different, and I was born and raised in the US, so it's not like I ever needed to know Hindi). Spoke English excellently to a Punjabi family before me but as soon as he saw my name (which would easily point out family origin), he would not speak any English, making it difficult for me to explain anything to him (he saw that I had a mobile boarding pass and ran with that issue). He also insisted no phones be used (which I get, for security purposes, but also, why issue mobile boarding passes if we can't use them as proof), so I couldn't even use a translating app. For any South Indian OCI holders, has this been consistent with your experience? I want to know if I need to expect this again and see how I can avoid it. Also, is there a separate queue for immigration for business class passengers?
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Old Mar 28, 2024, 8:16 am
  #906  
 
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Originally Posted by lookatthenameyo
Flying in a month and a half thru DEL again (risking it after experiencing a complete shitshow in 2022). Unlike my last time (UA-AI with a 13 hr connection I-D in Y), I'm flying AI J with a 3hr 45min connection I-D. Flights are AI 184 from SFO and AI 439 to MAA. Knowing early morning is probably the busiest time for international arrivals, how likely is it I'll make my flight? Also, is there a transfer desk for bags (like in the US) or do I have to recheck in the bags at the main counter?

Additionally, last time the DEL immigration officer was a bigot who created hell for me since I didn't know Hindi as a person of Indian origin (My family's from South India, so my native language is completely different, and I was born and raised in the US, so it's not like I ever needed to know Hindi). Spoke English excellently to a Punjabi family before me but as soon as he saw my name (which would easily point out family origin), he would not speak any English, making it difficult for me to explain anything to him (he saw that I had a mobile boarding pass and ran with that issue). He also insisted no phones be used (which I get, for security purposes, but also, why issue mobile boarding passes if we can't use them as proof), so I couldn't even use a translating app. For any South Indian OCI holders, has this been consistent with your experience? I want to know if I need to expect this again and see how I can avoid it. Also, is there a separate queue for immigration for business class passengers?
Everything will be fine. The immigration lines have gotten better in Delhi over the year months. There is a Business Class immigration line, and security line, at DEL. At the immigration counter they are generally happy to deal with someone with a US passport because it's straightforward and quickly processed. I'm sorry you were treated badly but most of the immigration officers are businesslike. I do prefer to carry a paper ticket and boarding pass.

You will have to collect your baggage at DEL and recheck it but this is easy especially if you are flying Business Class. Once you exit the baggage area, take a left and look for the guard at the end of the hall. He will check your boarding pass then you will take an elevator or escalator to the Air India check-in area. Go the the Business Class line, where there is usually no wait, check your bags, go through Business Class security (also no line) and head to the Air India Lounge for breakfast.

I'd rather be doing this process at DEL than at JFK, ATL or a lot of other airports.
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Old Mar 31, 2024, 6:35 am
  #907  
 
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Had a OW flight into DEL, and booked a separate Vistara ticket to SIN.

Unfortunately, Vistara staff at the International Transfer area in no uncertain terms stated that they could not check me in there, and I had to go through immigration into India.

Is this standard policy for Vistara? lf so, a good point to note in this thread; if not, perhaps Vistara should know to adjust their training…

Last edited by crackjack; Mar 31, 2024 at 6:51 am
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Old Mar 31, 2024, 9:56 am
  #908  
 
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Originally Posted by GoraDesi
Everything will be fine. The immigration lines have gotten better in Delhi over the year months. There is a Business Class immigration line, and security line, at DEL. At the immigration counter they are generally happy to deal with someone with a US passport because it's straightforward and quickly processed. I'm sorry you were treated badly but most of the immigration officers are businesslike. I do prefer to carry a paper ticket and boarding pass.

You will have to collect your baggage at DEL and recheck it but this is easy especially if you are flying Business Class. Once you exit the baggage area, take a left and look for the guard at the end of the hall. He will check your boarding pass then you will take an elevator or escalator to the Air India check-in area. Go the the Business Class line, where there is usually no wait, check your bags, go through Business Class security (also no line) and head to the Air India Lounge for breakfast.

I'd rather be doing this process at DEL than at JFK, ATL or a lot of other airports.
Ok, so I'd have to go back to the main area to recheck bags? There's no desk for connecting passengers after customs to drop off the already tagged bags?
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Old Apr 1, 2024, 3:45 pm
  #909  
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There is such a counter but it's over run around 1-4am. Much easier to go upstairs to the regular checkin desks.
Never had any hindi topic at DEL immigration. Pointing out that my father comes from a part that doesn't speak hindi does the trick. Also always have a paper BP for immigration to scan and find you in their system.

Re Vistara: they need an official from the inbound airline to hand you over to Vistara.
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Old Apr 2, 2024, 4:55 am
  #910  
 
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Originally Posted by lookatthenameyo
Additionally, last time the DEL immigration officer was a bigot who created hell for me since I didn't know Hindi
Heh... half the population living in India can't speak Hindi. I'm in ATQ right now... and even here so many people in shops and elsewhere cannot speak even passable Hindi (I don't know if there's a hidden agenda here but I don't think so)! Interesting that immigration officer expects expats, OCIs etc. to speak it.
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Old Apr 3, 2024, 4:15 pm
  #911  
 
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Originally Posted by PiperAtGatesofDawn
I don't know if there's a hidden agenda here but I don't think so! Interesting that immigration officer expects expats, OCIs etc. to speak it.
The officials in North India I’ve dealt with certainly think so. South Indian state governments (esp. Tamil Nadu, the state my family is from) have been VERY vocally against Hindi imposition.
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Old Apr 5, 2024, 9:50 pm
  #912  
 
Join Date: May 2022
Posts: 49
Originally Posted by oliver2002
Transit without visa is possible you just need to convince the AA checkin agent to allow you to board. Once in DEL you need to go to the international transit desk and check in for your next flight.
Got a question about JAL transit in Delhi. I have two separate business class tickets booked to Delhi from HND on JL39 and taking the same plane turn around as JL30 in November. It just happened that JL39/30 has a short turnaround time of just 1 hr 35 minutes in the winter schedule (as opposed to 3hrs during the summer schedule) From reading all the posts, I know I can't check in for a paper boarding pass while in Tokyo but can do so only in Delhi. Is there a dedicated JAL transit desk in the transit area or is it a general mayhem of contracted ground staff dealing with all incoming transit passengers? Is there a priority access for J passengers? Thanks!
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Old Apr 6, 2024, 12:45 am
  #913  
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There should be a handling agent for JAL at the transfer desk who can handle you. The problem is finding them at such short notice. 95 min direct turnaround in DEL is suicide.
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Old Apr 6, 2024, 1:11 am
  #914  
 
Join Date: May 2022
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Originally Posted by oliver2002
There should be a handling agent for JAL at the transfer desk who can handle you. The problem is finding them at such short notice. 95 min direct turnaround in DEL is suicide.
Thanks for the reply. Do you mean that the JAL handling agent isn't usually stationed at the transfer desk in the hours prior to departure? I did read in some of earlier posts that the desk are only staffed by Vistara and AI agents, and someone would have to call over an agent for all the other airlines. Is that the case here?
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Old Apr 6, 2024, 1:42 am
  #915  
 
Join Date: Apr 2024
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Hi all
Doing an international to international transit bkk>del>lhr on on same par with ai in j. 2 hours 40 transit. Is this enough? Will I need to visit the transit counters?
sorry, first time in Delhii
thanks in advance
Aussiestuart is offline  


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