It was 3 years ago. Not 12. The plane was fine. The crew on the outbound and return were neither fat, old nor ugly. On the flight to LHR, they were fantastic, once again, yet on the flight back they couldn't be bothered. Quite typically, if you hear the same complaint repeatedly, it's quite possible it's true.

It is obvious you have a bias and are offended that I had a bad flight. Get a grip. I'm slightly offended you think I'm racist. The fact that there was poop on the walls has nothing to do with it being an Indian flight. I have no idea, but I certainly don't think it's the national pastime of India to smear s#hit on things. The point is, there WAS poop on the walls and when I told the cabin crew, they didn't put the bathroom out of service. Instead, most people just gasped prior to entering the lav and moved to the next one.

I find it slightly ironic that you claim I have an anti-Indian bias and then you go on to call Middle Easterners in general (or at least the "basic" clientele of Gulf) "simple".

It almost seems as if you work for the same AI Customer Service team that responds to letters with complaints. The team that, as part of their training, is issued rose colored glasses.

I didnt accuse you of anything, the fact is that when people talk of Air India, they exaggerate the experiances.

If you do your research, most middle east flights going to India from the middle east hardly have arabs on them, they are mostly indian labourers who come from very very poor backgrounds and are in the nicest term possible "Simple".

A fact is a fact. This sounds more like your opinion.

Anyhow, just sharing my experience in the most honest way I know how. No need to exaggerate. I have nothing to gain by telling how my flight from LHR to ORD went.

Honestly, with some of the recent customer service issues I've had with United, I'd prefer poop on the walls.

nothing against you personally but being of indian origin, i have heard so many horror stories from within my community and not all of it is justified. what i was trying to say was that it is human nature to overstate experiences.