Some guidance on using AI for *A
Jan 30, 2025 | 10:28 am
#1
Original Poster
Join Date: Apr 2013
Posts: 1,067
Some guidance on using AI for *A
I am finding that I fly asia *A carriers a lot more right now with most travel on AI. Is there a trick for dealing with them? I have had some issues already with tickets getting credited to my UA account.
I also find that I can almost never modify a ticket online. The website always makes me call in (which is painfully slow). I also find that schedule changes are CRAZY. Is this normal? If I book something a month out I can almost guarantee that I will be changed (and that seems ti trigger the no online update issue).
I am not sure if this is the appropriate place or even if there is another thread. I looked, but I could not find anything. If there is, would someone point me to the correct thread?
I also find that I can almost never modify a ticket online. The website always makes me call in (which is painfully slow). I also find that schedule changes are CRAZY. Is this normal? If I book something a month out I can almost guarantee that I will be changed (and that seems ti trigger the no online update issue).
I am not sure if this is the appropriate place or even if there is another thread. I looked, but I could not find anything. If there is, would someone point me to the correct thread?
Jan 30, 2025 | 12:36 pm
#3
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,766
Unfortunately, that's AI. Very very poor IT systems... and they're still struggling with scheduling and plane deployment post their merger.
Forget one month out.. I have tickets that are 9-10 months out and they're constantly tweaking those schedules as well... constantly messaging and emailing about 5 minute schedule changes!
Others have reported that they can now credit all (including ex-UK) flights to UA, maybe that's one less issue to worry about.
Forget one month out.. I have tickets that are 9-10 months out and they're constantly tweaking those schedules as well... constantly messaging and emailing about 5 minute schedule changes!
Others have reported that they can now credit all (including ex-UK) flights to UA, maybe that's one less issue to worry about.
Jan 31, 2025 | 2:25 am
#4
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,678
The IT is not poor, but they have not activated the front end / customer facing feature of the Altea suite they purchased from Amadeus. Very strange, considering their sibling TCS does the Altea customising and back office work for a number of airlines that run on the Altea suite.