EC261 on AI
Dec 9, 2019 | 10:01 am
#1
Original Poster
Join Date: Dec 2019
Programs: BAEC, SK, Bonvoy
Posts: 5
EC261 on AI
Hi,
I recently flew LHR-DEL on AI, and the flight was 3h45 delayed on arrival at the gate "due to late arrival of inbound aircraft". So, doesn't qualify for the "big" compensation (€600 for a 4 hour delay).
Two part question:
Martin
I recently flew LHR-DEL on AI, and the flight was 3h45 delayed on arrival at the gate "due to late arrival of inbound aircraft". So, doesn't qualify for the "big" compensation (€600 for a 4 hour delay).
Two part question:
- I've seen a number of references that a 3-4 hour delay qualifies for a €300 compensation (I'd link, but first post...), but I can't find a reference to this being the case in any official documentation, including the UK CAA's website and crucially, the regulation itself. Does anyone know where this rule is actually defined? I'd like to make sure I've done my homework before filing a claim.
- Does anyone have any experience actually claiming EC261 compensation from AI?
Martin
Dec 9, 2019 | 11:21 am
#2
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,766
You’re entitled to €300. https://www.caa.co.uk/Passengers/Res...-compensation/
Claiming from AI is another matter. Fill up the form - Feedback - Air India and hope for the best.
Claiming from AI is another matter. Fill up the form - Feedback - Air India and hope for the best.
Dec 10, 2019 | 6:12 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,706
Dec 10, 2019 | 9:05 am
#6
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,706
if it were only that simple....my seat broke 15 minutes after take off & swayed every time there was turbulence....also, i was in a awkward recline position for the duration of the flight....if only i had duct tape to fix it....
Dec 11, 2019 | 7:40 am
#7
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,844
AI does pay up, in this case after 9 months: https://economictimes.indiatimes.com...w/72360220.cms