Air India's new website
Sep 4, 2013, 3:55 pm
#1
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Air India's new website
Today, AI launched it's new website design. Cosmetically, it looks like a huge improvement. The user interface for buying/changing tickets has not been modified.
Last edited by PVDtoDEL; Sep 4, 2013 at 4:17 pm
Sep 5, 2013, 1:43 am
#3
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Sep 5, 2013, 5:21 am
#6
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Even before, AI's website was the most functional in India - not that the competition was any good.
Sep 5, 2013, 5:26 am
#7
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Sep 5, 2013, 6:36 am
#8
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Sep 5, 2013, 10:14 am
#9
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I haven't used all the airlines' websites extensively, but ai.com has for a long time been pretty solid from a basic utilitarian perspective (buying tickets, making changes, OLCI, remembering your information).
For me that's the core that must always be #1 priority and AI seem to have got at least that right. Everything else is just fluff. Eg, jet.dumb, which is much prettier to look at compared to AI or 6E, but very nearly hopeless functionally.
The current "improvement" (I wouldn't call it that myself) is certainly little more than a brighter shade of bodily-fluid coloured lipstick. But the animal subject to the reapplication hasn't been a pig for a while.
And while the changes are relatively insignificant, they did manage to make them and roll them out without the need to shut the whole thing down for several days on multiple occasions.
For me that's the core that must always be #1 priority and AI seem to have got at least that right. Everything else is just fluff. Eg, jet.dumb, which is much prettier to look at compared to AI or 6E, but very nearly hopeless functionally.
The current "improvement" (I wouldn't call it that myself) is certainly little more than a brighter shade of bodily-fluid coloured lipstick. But the animal subject to the reapplication hasn't been a pig for a while.
And while the changes are relatively insignificant, they did manage to make them and roll them out without the need to shut the whole thing down for several days on multiple occasions.
Last edited by jasepl; Sep 5, 2013 at 10:52 am
Sep 5, 2013, 12:35 pm
#11
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I haven't used all the airlines' websites extensively, but ai.com has for a long time been pretty solid from a basic utilitarian perspective (buying tickets, making changes, OLCI, remembering your information).
For me that's the core that must always be #1 priority and AI seem to have got at least that right. Everything else is just fluff. Eg, jet.dumb, which is much prettier to look at compared to AI or 6E, but very nearly hopeless functionally.
The current "improvement" (I wouldn't call it that myself) is certainly little more than a brighter shade of bodily-fluid coloured lipstick. But the animal subject to the reapplication hasn't been a pig for a while.
And while the changes are relatively insignificant, they did manage to make them and roll them out without the need to shut the whole thing down for several days on multiple occasions.
For me that's the core that must always be #1 priority and AI seem to have got at least that right. Everything else is just fluff. Eg, jet.dumb, which is much prettier to look at compared to AI or 6E, but very nearly hopeless functionally.
The current "improvement" (I wouldn't call it that myself) is certainly little more than a brighter shade of bodily-fluid coloured lipstick. But the animal subject to the reapplication hasn't been a pig for a while.
And while the changes are relatively insignificant, they did manage to make them and roll them out without the need to shut the whole thing down for several days on multiple occasions.
jet probably always had the best looking website but for me personally the most error free website was kingfisher....ai was never here nor there....
Sep 5, 2013, 11:32 pm
#12
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When you book ticket on AI website, it doesn't recognizes SQ Krisflyer numbers in the FF column. The dropdown menu has only one option, and that's AI, even though SQ is a partner airline. Is it also a website issue?
Sep 5, 2013, 11:40 pm
#13
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i don't think any of the airline websites in india are anything to write home about....i've often had tons of problems with the ai site....the ability to not book award tickets on the ai site for a long time last year was a major downfall in my opinion....even as recently as a few months ago, ai was showing an incorrect number of miles on certain routes & would not allow you to book reward seats....
jet probably always had the best looking website but for me personally the most error free website was kingfisher....ai was never here nor there....
jet probably always had the best looking website but for me personally the most error free website was kingfisher....ai was never here nor there....
For the core functions though - booking, changing, OLCI, seat selection + changes and remembering your details - AI's website is remarkably utilitarian and works pretty well.
It's by design, or longstanding oversight. But you can enter FFP numbers at the time of OLCI, which has worked perfectly fine every time I have used it.
Sep 6, 2013, 12:19 am
#14
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Sep 6, 2013, 1:07 am
#15
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