IT flight reschedule procedures
Jan 24, 2012 | 5:19 am
#1
Original Poster
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
IT flight reschedule procedures
Hi,
I redeemed a kingfisher flight for my brother from Udaipur to Bangalore in mid February. The same is on a single PNR. He just got and email stating his first flight out of Udaipur is rescheduled so that he would not make it to the flight for Bangalore. On calling kingclub they are not offering any help.
Is my brother entitled to any support?
Does it make a difference that it isn't a revenue booking?
Thanks
I redeemed a kingfisher flight for my brother from Udaipur to Bangalore in mid February. The same is on a single PNR. He just got and email stating his first flight out of Udaipur is rescheduled so that he would not make it to the flight for Bangalore. On calling kingclub they are not offering any help.
Is my brother entitled to any support?
Does it make a difference that it isn't a revenue booking?
Thanks
Jan 24, 2012 | 6:48 am
#2
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
Hi,
I redeemed a kingfisher flight for my brother from Udaipur to Bangalore in mid February. The same is on a single PNR. He just got and email stating his first flight out of Udaipur is rescheduled so that he would not make it to the flight for Bangalore. On calling kingclub they are not offering any help.
Is my brother entitled to any support?
Does it make a difference that it isn't a revenue booking?
Thanks
I redeemed a kingfisher flight for my brother from Udaipur to Bangalore in mid February. The same is on a single PNR. He just got and email stating his first flight out of Udaipur is rescheduled so that he would not make it to the flight for Bangalore. On calling kingclub they are not offering any help.
Is my brother entitled to any support?
Does it make a difference that it isn't a revenue booking?
Thanks
Since it is considered a revenue booking, IT is theoretically responsible to rebook your brother onto another flight...
However, it's IT. Nothing is guaranteed right now.
Regardless of what happens, I'd make sure to have a backup - IT cancels a lot at the airport as well.
Jan 24, 2012 | 1:16 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,695
Hi,
I redeemed a kingfisher flight for my brother from Udaipur to Bangalore in mid February. The same is on a single PNR. He just got and email stating his first flight out of Udaipur is rescheduled so that he would not make it to the flight for Bangalore. On calling kingclub they are not offering any help.
Is my brother entitled to any support?
Does it make a difference that it isn't a revenue booking?
Thanks
I redeemed a kingfisher flight for my brother from Udaipur to Bangalore in mid February. The same is on a single PNR. He just got and email stating his first flight out of Udaipur is rescheduled so that he would not make it to the flight for Bangalore. On calling kingclub they are not offering any help.
Is my brother entitled to any support?
Does it make a difference that it isn't a revenue booking?
Thanks
Jan 24, 2012 | 2:42 pm
#4
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, Accor Platinum, Hyatt Explorist, QR/SQ/AI Gold
Posts: 1,519
I've had 2 award bookings cancelled in the past 3 months. They do NOTHING. They will refund the miles and the cash amount you paid for taxes and expect you to rebook yourself on whatever flight is available at prevailing prices.
Jan 25, 2012 | 12:47 am
#5
Join Date: Sep 2009
Location: Somewhere near a Airstrip
Programs: BAEC Gold, Hilton Diamond, Marriot Platinum
Posts: 693
I have not had a cancellation / Rebooking incident with KF till now - Touchwood
Jan 25, 2012 | 1:15 pm
#6
Used to be ' simz '
Join Date: Jan 2012
Location: Kolkata, India
Programs: Does it matter..??? It doesn't matter to them
Posts: 1,142
even with all the troubles, I would expect IT to show some class.. are they trying to erode any goodwill they might have with the customers..??? that would be the final nail in the coffin for them..
Jan 25, 2012 | 7:46 pm
#7
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
Final nail's been in there for a while now. It's just a matter of time now.
Jan 25, 2012 | 8:15 pm
#8
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, Accor Platinum, Hyatt Explorist, QR/SQ/AI Gold
Posts: 1,519
Well once it was a PNQ-GOI flight and they operate just one flight on this route so they couldn't really rebook. The second time was on a BLR-BOM flight and there was another flight after 3 hours but they claimed it was overbooked and couldn't do anything. Pathetic!
Jan 26, 2012 | 3:53 am
#9
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,695
Jan 26, 2012 | 9:07 am
#10
Join Date: Mar 2010
Location: Vagabond
Posts: 64
Hello everyone, regarding all these IT cancellations, is there a way to track the cancellation statistics, as in which sectors see what level of cancellation? I know of a couple of website that track flight data, but they didn't have much info on Indian domestic carriers. Wish to burn the remainder of my king miles on some domestic flying.. it'd help to know which sectors are relatively safer. Thanks.
Jan 26, 2012 | 10:01 am
#11
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
Hello everyone, regarding all these IT cancellations, is there a way to track the cancellation statistics, as in which sectors see what level of cancellation? I know of a couple of website that track flight data, but they didn't have much info on Indian domestic carriers. Wish to burn the remainder of my king miles on some domestic flying.. it'd help to know which sectors are relatively safer. Thanks.
Jan 27, 2012 | 9:12 pm
#12
Original Poster
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
So my brother called up IT again and to his good fortune got a good agent who have him the option to move to an earlier Air India flight so that he makes the connection.
Instead he suggested the agent to move him to a direct flight from Udaipur to B'lore on IT only although that flight did not have redemption seats available, which they gladly did. He was just surprised that the agent did not suggest it as it would make more sense for IT to use their loads instead of paying Air India.
Instead he suggested the agent to move him to a direct flight from Udaipur to B'lore on IT only although that flight did not have redemption seats available, which they gladly did. He was just surprised that the agent did not suggest it as it would make more sense for IT to use their loads instead of paying Air India.
Jan 28, 2012 | 10:30 am
#13
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,385
So my brother called up IT again and to his good fortune got a good agent who have him the option to move to an earlier Air India flight so that he makes the connection.
Instead he suggested the agent to move him to a direct flight from Udaipur to B'lore on IT only although that flight did not have redemption seats available, which they gladly did. He was just surprised that the agent did not suggest it as it would make more sense for IT to use their loads instead of paying Air India.
Instead he suggested the agent to move him to a direct flight from Udaipur to B'lore on IT only although that flight did not have redemption seats available, which they gladly did. He was just surprised that the agent did not suggest it as it would make more sense for IT to use their loads instead of paying Air India.