Happy Bags Service Promise
May 18, 2005, 11:54 pm
#16
Join Date: Apr 2005
Location: Washington, DC (DCA)
Programs: UA, AA, AS, SPG.
Posts: 3,463
Originally Posted by hershmeister
The local IFLY employee tried to convince me that I was SOL since IAD hasa 45 minute bag check in policy.
May 19, 2005, 8:18 am
#17
Join Date: Apr 2005
Programs: iclub
Posts: 30
Originally Posted by uva185
I do not use Dulles that much because I absolutely hate that airport. But since when is there a 45 minute bag check limit? Is that an Independence thing? The last time I used Dulles was this past fall and I had no problems checking bags with United right at the 30 minute mark.
May 24, 2005, 2:56 pm
#18
Join Date: Feb 2005
Posts: 196
Scanning
Originally Posted by uva185
I do not use Dulles that much because I absolutely hate that airport. But since when is there a 45 minute bag check limit? Is that an Independence thing? The last time I used Dulles was this past fall and I had no problems checking bags with United right at the 30 minute mark.
I would assume that the 45 minutes is so that there is enough time for TSA to scan the bag and get it back to the airline.
Jun 12, 2005, 11:52 pm
#19
Join Date: May 2003
Location: RDU
Programs: TSA/INS/FBI Platinum (stopped last 12 of 13 int'l returns - the computer broke once)
Posts: 2,638
Baggage handling statistics for April were posted, which is the month before Happy Bags, but still interesting. These are from John McCorkle's newsletter.
Looks like they're heading in the right direction. May numbers will be interesting.
MISHANDLED BAGGAGE:
(Reports per 1,000 passengers - best to worst)
1- Hawaiian ... 2.90
2- Independence ... 2.91
3- Continental ... 3.05
4- United ... 3.08
5- JetBlue ... 3.10
6- Southwest ... 3.25
7- Alaska ... 3.31
8- America West ... 3.39
9- ATA ... 3.58
10- AirTran ... 3.63
11- Northwest ... 3.72
12- American ... 4.69
13- ExpressJet ... 5.19
14- Delta ... 6.51
15- American Eagle ... 7.67
16- Skywest ... 8.26
17- Comair ... 9.83
18- US Airways ... 10.91 (never underestimate the power of US)
19- Atlantic Southeast ... 15.75
(Average: 5.18 reports per 1,000 passengers)
(Reports per 1,000 passengers - best to worst)
1- Hawaiian ... 2.90
2- Independence ... 2.91
3- Continental ... 3.05
4- United ... 3.08
5- JetBlue ... 3.10
6- Southwest ... 3.25
7- Alaska ... 3.31
8- America West ... 3.39
9- ATA ... 3.58
10- AirTran ... 3.63
11- Northwest ... 3.72
12- American ... 4.69
13- ExpressJet ... 5.19
14- Delta ... 6.51
15- American Eagle ... 7.67
16- Skywest ... 8.26
17- Comair ... 9.83
18- US Airways ... 10.91 (never underestimate the power of US)
19- Atlantic Southeast ... 15.75
(Average: 5.18 reports per 1,000 passengers)
Jun 13, 2005, 4:59 pm
#20
Original Poster
Join Date: Nov 2004
Location: Spam-a-lot
Programs: Priority Club Rewards, AirTran A+ Rewards, Delta SkyMiles, Marriott Rewards
Posts: 523
Even more impressive when you consider that Hawaiian Airlines has an advantage in that they have very few weather delays and not nearly as many connectors. If all factors were equal I think FLYI would have a good shot at being at the top of the list.
^
^
Jun 17, 2005, 10:07 am
#21
Join Date: Feb 2002
Location: washington, DC, USA
Posts: 82
Looks like thier efforts are paying off! And to think, they have only been around for a year, yet are ahead of all of their competitors.
Jul 8, 2005, 10:48 am
#22
Join Date: May 2003
Location: RDU
Programs: TSA/INS/FBI Platinum (stopped last 12 of 13 int'l returns - the computer broke once)
Posts: 2,638
May numbers from McCorkle's Newsletter/FAA stats
May Numbers, and these also include adding service to SFO, SJC, SEA, and LAX on 1 May (SAN had been in in operation for two weeks of April):
With "Happy Bags" increasing the number of people that would report and the increased checked baggage during the promo, I'm surprised how well things held up. To add the west coast stories on top of that, they must be doing really well along the east coast.
MISHANDLED BAGGAGE:
(reports per 1,000 passengers - best to worst)
1- Hawaiian Airlines ... 2.78
2- ATA ... 3.00
3- JetBlue ... 3.16
4- Independence Air ... 3.20
5- America West ... 3.27
6- Continental ... 3.30
7- Southwest ... 3.46
8- Northwest ... 3.58
9- AirTran ... 3.59
10- United ... 4.00
11- American ... 4.58
12- Frontier ... 4.60
13- ExpressJet ... 5.10
14- Alaska ... 5.32
15- Delta ... 6.21
16- American Eagle ... 7.89
17- Skywest ... 8.11
18- Comair ... 8.37
19- US Airways ... 9.73
20- Atlantic Southeast ... 14.50
(Average: 5.12)
(reports per 1,000 passengers - best to worst)
1- Hawaiian Airlines ... 2.78
2- ATA ... 3.00
3- JetBlue ... 3.16
4- Independence Air ... 3.20
5- America West ... 3.27
6- Continental ... 3.30
7- Southwest ... 3.46
8- Northwest ... 3.58
9- AirTran ... 3.59
10- United ... 4.00
11- American ... 4.58
12- Frontier ... 4.60
13- ExpressJet ... 5.10
14- Alaska ... 5.32
15- Delta ... 6.21
16- American Eagle ... 7.89
17- Skywest ... 8.11
18- Comair ... 8.37
19- US Airways ... 9.73
20- Atlantic Southeast ... 14.50
(Average: 5.12)
Jul 8, 2005, 12:22 pm
#23
Join Date: Dec 2004
Location: USA
Posts: 238
Wow - this is great and such a relief..Losing your bags is the worst thing ever, seriously. Ruins your whole trip. It's good to know that an airline is doing something about it and succeeding. Thanks for posting that!