Let down badly by Iberia/Level at BCN
Oct 19, 2022, 5:21 pm
#1
Original Poster
Join Date: Feb 2010
Posts: 289
Let down badly by Iberia/Level at BCN
My SO was supposed to fly from BCN to BOS today on Level. After a rolling tech delay, the flight was moved to tomorrow morning. Along with about 20 other passengers she was put on a bus and sent to a hotel almost an hour away in Villafranca del Penedes. She arrived at the hotel around 11.00pm and reports that the hotel is old, dirty, smelly and generally not nice and it is in an industrial area with no options for food near by. The hotel has no options for food on premises either. Hotel does not have enough rooms and passengers are having to share. She has now discovered that the bus driver took everyone to the wrong hotel and then drove off. She has been given no information about arrangements for how and when she'll get back to the airport.
Looking to tomorrow, she's expecting that there will be some kind of issue and the flight will be delayed further. If the flight is delayed further or she misses it because the airline has given her no information about how she should get back to the airport tomorrow, will Level rebook her on another carrier, for example IB or BA?
Looking to tomorrow, she's expecting that there will be some kind of issue and the flight will be delayed further. If the flight is delayed further or she misses it because the airline has given her no information about how she should get back to the airport tomorrow, will Level rebook her on another carrier, for example IB or BA?
Oct 19, 2022, 6:47 pm
#2
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,012
There should be a bus to take all the passengers from the hotel to the airport. Also she should order food via one of the apps and hold all the receipts. As per EC261 if there are more issues they should rebook her with any airline really. Good luck and keep us updated.
Oct 19, 2022, 9:59 pm
#3
Original Poster
Join Date: Feb 2010
Posts: 289
There should be a bus to take all the passengers from the hotel to the airport. Also she should order food via one of the apps and hold all the receipts. As per EC261 if there are more issues they should rebook her with any airline really. Good luck and keep us updated.
Neither the airline, bus driver or hotel staff could provide any information about when and where the bus would pick them up in the morning.
Oct 20, 2022, 3:17 pm
#4
Original Poster
Join Date: Feb 2010
Posts: 289
My SO received a phone call from Level at 5.00am asking her to be outside the hotel at 6.00am. Thank goodness she had international service on her phone and her ringer was turned on. A taxi picked her up at 6.00am and got her to the airport around 6.45am. Flight departed around 9.00am.