Refund on a Business promotional ticket
Dec 16, 2020, 5:50 am
#1
Original Poster
Join Date: Feb 2011
Location: SMR
Posts: 198
Refund on a Business promotional ticket
I have a IB business promotional LHR BOG rtn. It is booked into I class. The confirmation states a refund it allowed at any time for €100 per leg. But l have called 5 or 6 times the call center. And they say this ticket is non refundable ? Could anyone help, if they, have had a similar problem in the past. Thanks.
Dec 16, 2020, 5:58 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,050
ITA Matrix shows that I class fares for IB on the LHR-MAD-BOG route are non-refundable.
No idea why your confirmation might suggest otherwise...
No idea why your confirmation might suggest otherwise...
Dec 16, 2020, 6:13 am
#3
Original Poster
Join Date: Feb 2011
Location: SMR
Posts: 198
Dec 16, 2020, 6:33 am
#4
Join Date: Nov 2004
Location: ORD, LHR, FCO
Programs: BA Gold, etc. etc.
Posts: 1,402
Unless they issued a specific waiver due to COVID, I-fare tickets are never refundable. Occasionally the dates are changeable for a fee and a difference in fare. In any case you should be able to get the fees and taxes refunded, and on those discounted fares they can amount to one-third of the total ticket price or more.
Dec 16, 2020, 6:47 am
#5
Original Poster
Join Date: Feb 2011
Location: SMR
Posts: 198
Unless they issued a specific waiver due to COVID, I-fare tickets are never refundable. Occasionally the dates are changeable for a fee and a difference in fare. In any case you should be able to get the fees and taxes refunded, and on those discounted fares they can amount to one-third of the total ticket price or more.
Last edited by lordlucan; Dec 16, 2020 at 6:53 am
Dec 16, 2020, 6:53 am
#6
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Even the most expensive IB I fare LHR-MAD-MDE shows the following rules:
ORIGINATING UNITED KINGDOM -
CANCELLATIONS
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.
BEFORE DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/
REFUND.
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/
REFUND.
CHANGES
CHANGES NOT PERMITTED IN CASE OF NO-SHOW.
BEFORE DEPARTURE
CHANGES NOT PERMITTED.
AFTER DEPARTURE
CHANGES NOT PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
FIRST CHANGE FREE FOR TICKETING ON/BEFORE 31DEC20
AND TRAVEL ON/BEFORE 30JUN 21
IF CHANGE IS DONE 15DAYS BEFORE DEPARTURE OF
FIRST SCHEDULE FLIGHT.
------------------------------
WAIVED FOR DEATH OF A PASSENGER AND PASSENGERS
TRAVELLING COMPANIONS.
------------------------------
CHARGE FOR CHANGES APPLIES PER TRANSACTION/TICKET
AND PERSON TO ALL PASSENGER TYPES.
CHARGE FOR CANCELLATION APPLIES PER DIRECTION TO
ALL PASSENGER TYPES.
------------------------------
A CHANGE IS A DATE/FLIGHT/ROUTING/BOOKING CODE
CHANGE.
------------------------------
IN CASE OF RESERVATION CHANGES AND REISSUE AFTER
SCHEDULED FLIGHT CHANGES NO PERMITED.
------------------------------
OTHERWISE THE TICKET WILL ONLY BE VALID FOR
RUFUND IN APPLICABLE.
------------------------------
WHEN MORE THAN ONE FARE COMPONENTS IS CHANGED THE
HIGUEST PENALTY OF ALL CHANGED FARE COMPONENTS
WITHIN THE JOURNEY APPLIES.
------------------------------
WHEN COMBINING NON-REFUNDABLE FARES WITH A
REFUNDABLE FARES
1-THE AMOUNT PAID ON EACH REFUNDABLE FARE
COMPONENT IS REFUNDED
2-THE AMOUNT PAID ON EACH NON-REFUNDABLE FARE
COMPONENT WILL NOT BE REFUNDED
3-WHEN COMBINING FARES CHARGE THE SUM OF THE
CANCELLATION FEES OF ALL CANCELLED FARE COMPONENTS
------------------------------
REFUND OF UNUSED TAXES FEES AND CHARGES PAID TO
THIRD PARTIES PERMITTED. ASSOCIATED CARRIER
IMPOSED CHARGES WILL NOT BE REFUNDED.
------------------------------
REFUND AND CHANGES ARE PERMITTED WITHIN TICKET
VALIDITY UNDER FARE CONDITIONS.
------------------------------
ANY NON-REFUNDABLE AMOUNT AND/OR CANCELLATION
PENALTY FROM A PREVIOUS TICKET REMAINS NON-
REFUNDABLE FOLLOWING A CHANGE.
------------------------------
TICKET IS NOT TRANSFERABLE TO ANOTHER PERSON.
-----------------------------------------------
----REPRICING CONDITIONS ----
A.BEFORE DEPARTURE OF JOURNEY WHEN THE FISRT
FARE COMPONENT IS CHANGED THE ITINERARY MUST BE
RE-PRICED USING CURRENT FARES IN EFFECT ON THE
DATE THE TICKET IS REISSUED.
B.BEFORE DEPARTURE OF JOURNEY WHEN CHANGES ARE TO
BOOKING CODE ONLY IN THE FIRST FARE COMPONENT AND
RESULT IN A HIGHER FARE THE ITINERARY MUST BE RE-
PRICED USING HISTORICAL FARES IN EFFECT ON THE
PREVIOUS TICKETING DATE OR USING CURRENT FARE IN
EFFECT ON THE DATE THE TICKET IS REISSUED -
WICHEVER IS LOWER.
C. BEFORE DEPARTURE OF JOURNEY WHEN THERE ARE NO
CHANGES TO THE FIRST FARE COMPONENT BUT OTHER
FARE COMPONENTS ARE CHANGED THE ITINERARY MUST BE
RE-PRICED USING HISTORICAL FAERS IN EFFECT ON THE
PREVIOUS TICKETING DATE OR USING CURRENT FARES IN
EFFECT ON THE DATE THE TICKET IS REISSUED -
WHICHEVER IS LOWER.
D. AFTER DEPARTURE OF JOURNEY THE ITINERARY MUST
BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON
THE PREVIOUS TICKETING DATE.
-----------------------------------------------
WHEN THE ITINERARY RESULT IN A HIGHER FARE THE
DIFFERENCE WILL BE COLLECTED ANY APPLICABLE
CHANGE FEE APPLIES.
-----------------------------------------------
WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE
THE CHANGE FEE APPLIES AND NO CREDIT OF THE
RESIDUAL AMOUNT WILL BE MADE.
ORIGINATING AREA 1 -
CANCELLATIONS
PER DIRECTION CHARGE USD 250.00/EUR 200.00 FOR
NO-SHOW.
BEFORE DEPARTURE
PER DIRECTION CHARGE USD 125.00/EUR 100.00 FOR
CANCEL/REFUND.
CHILD/INFANT DISCOUNTS APPLY.
AFTER DEPARTURE
PER DIRECTION CHARGE USD 125.00/EUR 100.00 FOR
CANCEL/REFUND.
CHILD/INFANT DISCOUNTS APPLY.
CHANGES
PER TICKET CHARGE USD 375.00/EUR 300.00 FOR
NO-SHOW.
BEFORE DEPARTURE
PER TICKET CHARGE USD 250.00/EUR 200.00 FOR
REISSUE.
CHILD/INFANT DISCOUNTS APPLY.
AFTER DEPARTURE
PER TICKET CHARGE USD 250.00/EUR 200.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
FIRST CHANGE FREE FOR TICKETING ON/BEFORE 31DEC20
AND TRAVEL ON/BEFORE 30JUN 21
IF CHANGE IS DONE 15DAYS BEFORE DEPARTURE OF
FIRST SCHEDULE FLIGHT.
------------------------------
WAIVED FOR DEATH OF A PASSENGER AND PASSENGERS
TRAVELLING COMPANIONS.
------------------------------
NO SHOW IS WHEN A PASSENGER HAS NOT ADVISED THE
AIRLINE THAT THEY WILL NOT BE ABLE TO MAKE THE
FLIGHT THEY ARE BOOKED ON.
------------------------------
CHARGE FOR CHANGES APPLIES PER TRANSACTION/TICKET
AND PERSON TO ALL PASSENGER TYPES.
CHARGE FOR CANCELLATION APPLIES PER DIRECTION TO
ALL PASSENGER TYPES.
------------------------------
A CHANGE IS A DATE/FLIGHT/ROUTING/BOOKING CODE
CHANGE.
------------------------------
IN CASE OF RESERVATION CHANGES AND REISSUE AFTER
SCHEDULED FLIGHT NO SHOW PENALTY WILL BE APPLIES.
OTHERWISE THE TICKET WILL ONLY BE VALID FOR
REFUND IF APPLICABLE.
REFUND MUST BE MADE BEFORE SCHEDULED FLIGHT.
OTHERWISE NO SHOW PENALTY APPLIES.
------------------------------
WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE
HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS
WITH THE JOURNEY APPLIES.
------------------------------
WHEN COMBINING NON-REFUNDABLE FARES WITH A
REFUNDABLE FARES
1-THE AMOUNT PAID ON EACH REFUNDABLE FARE
COMPONENT IS REFUNDED
2-THE AMOUNT PAID ON EACH NON-REFUNDABLE FARE
COMPONENT WILL NOT BE REFUNDED
3-WHEN COMBINING FARES CHARGE THE SUM OF THE
CANCELLATION FEES OF ALL CANCELLED FARE COMPONENTS
------------------------------
REFUND OF UNUSED TAXES FEES AND CHARGES PAID TO
THIRD PARTIES PERMITTED. ASSOCIATED CARRIER
IMPOSED CHARGES WILL BE REFUNDED.
------------------------------
REFUND AND CHANGES ARE PERMITTED WITHIN TICKET
VALIDITY UNDER FARE CONDITIONS.
------------------------------
ANY NON-REFUNDABLE AMOUNT AND/OR CANCELLATION
PENALTY FROM A PREVIOUS TICKET REMAINS NON-
REFUNDABLE FOLLOWING A CHANGE.
------------------------------
TICKET IS NOT TRANSFERABLE TO ANOTHER PERSON.
-----------------------------------------------
----REPRICING CONDITIONS ----
A.BEFORE DEPARTURE OF JOURNEY WHEN THE FISRT
FARE COMPONENT IS CHANGED THE ITINERARY MUST BE
RE-PRICED USING CURRENT FARES IN EFFECT ON THE
DATE THE TICKET IS REISSUED.
B.BEFORE DEPARTURE OF JOURNEY WHEN CHANGES ARE TO
BOOKING CODE ONLY IN THE FIRST FARE COMPONENT AND
RESULT IN A HIGHER FARE THE ITINERARY MUST BE RE-
PRICED USING HISTORICAL FARES IN EFFECT ON THE
PREVIOUS TICKETING DATE OR USING CURRENT FARE IN
EFFECT ON THE DATE THE TICKET IS REISSUED -
WICHEVER IS LOWER.
C. BEFORE DEPARTURE OF JOURNEY WHEN THERE ARE NO
CHANGES TO THE FIRST FARE COMPONENT BUT OTHER
FARE COMPONENTS ARE CHANGED THE ITINERARY MUST BE
RE-PRICED USING HISTORICAL FAERS IN EFFECT ON THE
PREVIOUS TICKETING DATE OR USING CURRENT FARES IN
EFFECT ON THE DATE THE TICKET IS REISSUED -
WHICHEVER IS LOWER.
D. AFTER DEPARTURE OF JOURNEY THE ITINERARY MUST
BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON
THE PREVIOUS TICKETING DATE.
-----------------------------------------------
WHEN THE ITINERARY RESULT IN A HIGHER FARE THE
DIFFERENCE WILL BE COLLECTED ANY APPLICABLE
CHANGE FEE APPLIES.
-----------------------------------------------
WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE
THE CHANGE FEE APPLIES AND NO CREDIT OF THE
RESIDUAL AMOUNT WILL BE MADE.
CANCELLATIONS
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.
BEFORE DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/
REFUND.
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/
REFUND.
CHANGES
CHANGES NOT PERMITTED IN CASE OF NO-SHOW.
BEFORE DEPARTURE
CHANGES NOT PERMITTED.
AFTER DEPARTURE
CHANGES NOT PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
FIRST CHANGE FREE FOR TICKETING ON/BEFORE 31DEC20
AND TRAVEL ON/BEFORE 30JUN 21
IF CHANGE IS DONE 15DAYS BEFORE DEPARTURE OF
FIRST SCHEDULE FLIGHT.
------------------------------
WAIVED FOR DEATH OF A PASSENGER AND PASSENGERS
TRAVELLING COMPANIONS.
------------------------------
CHARGE FOR CHANGES APPLIES PER TRANSACTION/TICKET
AND PERSON TO ALL PASSENGER TYPES.
CHARGE FOR CANCELLATION APPLIES PER DIRECTION TO
ALL PASSENGER TYPES.
------------------------------
A CHANGE IS A DATE/FLIGHT/ROUTING/BOOKING CODE
CHANGE.
------------------------------
IN CASE OF RESERVATION CHANGES AND REISSUE AFTER
SCHEDULED FLIGHT CHANGES NO PERMITED.
------------------------------
OTHERWISE THE TICKET WILL ONLY BE VALID FOR
RUFUND IN APPLICABLE.
------------------------------
WHEN MORE THAN ONE FARE COMPONENTS IS CHANGED THE
HIGUEST PENALTY OF ALL CHANGED FARE COMPONENTS
WITHIN THE JOURNEY APPLIES.
------------------------------
WHEN COMBINING NON-REFUNDABLE FARES WITH A
REFUNDABLE FARES
1-THE AMOUNT PAID ON EACH REFUNDABLE FARE
COMPONENT IS REFUNDED
2-THE AMOUNT PAID ON EACH NON-REFUNDABLE FARE
COMPONENT WILL NOT BE REFUNDED
3-WHEN COMBINING FARES CHARGE THE SUM OF THE
CANCELLATION FEES OF ALL CANCELLED FARE COMPONENTS
------------------------------
REFUND OF UNUSED TAXES FEES AND CHARGES PAID TO
THIRD PARTIES PERMITTED. ASSOCIATED CARRIER
IMPOSED CHARGES WILL NOT BE REFUNDED.
------------------------------
REFUND AND CHANGES ARE PERMITTED WITHIN TICKET
VALIDITY UNDER FARE CONDITIONS.
------------------------------
ANY NON-REFUNDABLE AMOUNT AND/OR CANCELLATION
PENALTY FROM A PREVIOUS TICKET REMAINS NON-
REFUNDABLE FOLLOWING A CHANGE.
------------------------------
TICKET IS NOT TRANSFERABLE TO ANOTHER PERSON.
-----------------------------------------------
----REPRICING CONDITIONS ----
A.BEFORE DEPARTURE OF JOURNEY WHEN THE FISRT
FARE COMPONENT IS CHANGED THE ITINERARY MUST BE
RE-PRICED USING CURRENT FARES IN EFFECT ON THE
DATE THE TICKET IS REISSUED.
B.BEFORE DEPARTURE OF JOURNEY WHEN CHANGES ARE TO
BOOKING CODE ONLY IN THE FIRST FARE COMPONENT AND
RESULT IN A HIGHER FARE THE ITINERARY MUST BE RE-
PRICED USING HISTORICAL FARES IN EFFECT ON THE
PREVIOUS TICKETING DATE OR USING CURRENT FARE IN
EFFECT ON THE DATE THE TICKET IS REISSUED -
WICHEVER IS LOWER.
C. BEFORE DEPARTURE OF JOURNEY WHEN THERE ARE NO
CHANGES TO THE FIRST FARE COMPONENT BUT OTHER
FARE COMPONENTS ARE CHANGED THE ITINERARY MUST BE
RE-PRICED USING HISTORICAL FAERS IN EFFECT ON THE
PREVIOUS TICKETING DATE OR USING CURRENT FARES IN
EFFECT ON THE DATE THE TICKET IS REISSUED -
WHICHEVER IS LOWER.
D. AFTER DEPARTURE OF JOURNEY THE ITINERARY MUST
BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON
THE PREVIOUS TICKETING DATE.
-----------------------------------------------
WHEN THE ITINERARY RESULT IN A HIGHER FARE THE
DIFFERENCE WILL BE COLLECTED ANY APPLICABLE
CHANGE FEE APPLIES.
-----------------------------------------------
WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE
THE CHANGE FEE APPLIES AND NO CREDIT OF THE
RESIDUAL AMOUNT WILL BE MADE.
ORIGINATING AREA 1 -
CANCELLATIONS
PER DIRECTION CHARGE USD 250.00/EUR 200.00 FOR
NO-SHOW.
BEFORE DEPARTURE
PER DIRECTION CHARGE USD 125.00/EUR 100.00 FOR
CANCEL/REFUND.
CHILD/INFANT DISCOUNTS APPLY.
AFTER DEPARTURE
PER DIRECTION CHARGE USD 125.00/EUR 100.00 FOR
CANCEL/REFUND.
CHILD/INFANT DISCOUNTS APPLY.
CHANGES
PER TICKET CHARGE USD 375.00/EUR 300.00 FOR
NO-SHOW.
BEFORE DEPARTURE
PER TICKET CHARGE USD 250.00/EUR 200.00 FOR
REISSUE.
CHILD/INFANT DISCOUNTS APPLY.
AFTER DEPARTURE
PER TICKET CHARGE USD 250.00/EUR 200.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
FIRST CHANGE FREE FOR TICKETING ON/BEFORE 31DEC20
AND TRAVEL ON/BEFORE 30JUN 21
IF CHANGE IS DONE 15DAYS BEFORE DEPARTURE OF
FIRST SCHEDULE FLIGHT.
------------------------------
WAIVED FOR DEATH OF A PASSENGER AND PASSENGERS
TRAVELLING COMPANIONS.
------------------------------
NO SHOW IS WHEN A PASSENGER HAS NOT ADVISED THE
AIRLINE THAT THEY WILL NOT BE ABLE TO MAKE THE
FLIGHT THEY ARE BOOKED ON.
------------------------------
CHARGE FOR CHANGES APPLIES PER TRANSACTION/TICKET
AND PERSON TO ALL PASSENGER TYPES.
CHARGE FOR CANCELLATION APPLIES PER DIRECTION TO
ALL PASSENGER TYPES.
------------------------------
A CHANGE IS A DATE/FLIGHT/ROUTING/BOOKING CODE
CHANGE.
------------------------------
IN CASE OF RESERVATION CHANGES AND REISSUE AFTER
SCHEDULED FLIGHT NO SHOW PENALTY WILL BE APPLIES.
OTHERWISE THE TICKET WILL ONLY BE VALID FOR
REFUND IF APPLICABLE.
REFUND MUST BE MADE BEFORE SCHEDULED FLIGHT.
OTHERWISE NO SHOW PENALTY APPLIES.
------------------------------
WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE
HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS
WITH THE JOURNEY APPLIES.
------------------------------
WHEN COMBINING NON-REFUNDABLE FARES WITH A
REFUNDABLE FARES
1-THE AMOUNT PAID ON EACH REFUNDABLE FARE
COMPONENT IS REFUNDED
2-THE AMOUNT PAID ON EACH NON-REFUNDABLE FARE
COMPONENT WILL NOT BE REFUNDED
3-WHEN COMBINING FARES CHARGE THE SUM OF THE
CANCELLATION FEES OF ALL CANCELLED FARE COMPONENTS
------------------------------
REFUND OF UNUSED TAXES FEES AND CHARGES PAID TO
THIRD PARTIES PERMITTED. ASSOCIATED CARRIER
IMPOSED CHARGES WILL BE REFUNDED.
------------------------------
REFUND AND CHANGES ARE PERMITTED WITHIN TICKET
VALIDITY UNDER FARE CONDITIONS.
------------------------------
ANY NON-REFUNDABLE AMOUNT AND/OR CANCELLATION
PENALTY FROM A PREVIOUS TICKET REMAINS NON-
REFUNDABLE FOLLOWING A CHANGE.
------------------------------
TICKET IS NOT TRANSFERABLE TO ANOTHER PERSON.
-----------------------------------------------
----REPRICING CONDITIONS ----
A.BEFORE DEPARTURE OF JOURNEY WHEN THE FISRT
FARE COMPONENT IS CHANGED THE ITINERARY MUST BE
RE-PRICED USING CURRENT FARES IN EFFECT ON THE
DATE THE TICKET IS REISSUED.
B.BEFORE DEPARTURE OF JOURNEY WHEN CHANGES ARE TO
BOOKING CODE ONLY IN THE FIRST FARE COMPONENT AND
RESULT IN A HIGHER FARE THE ITINERARY MUST BE RE-
PRICED USING HISTORICAL FARES IN EFFECT ON THE
PREVIOUS TICKETING DATE OR USING CURRENT FARE IN
EFFECT ON THE DATE THE TICKET IS REISSUED -
WICHEVER IS LOWER.
C. BEFORE DEPARTURE OF JOURNEY WHEN THERE ARE NO
CHANGES TO THE FIRST FARE COMPONENT BUT OTHER
FARE COMPONENTS ARE CHANGED THE ITINERARY MUST BE
RE-PRICED USING HISTORICAL FAERS IN EFFECT ON THE
PREVIOUS TICKETING DATE OR USING CURRENT FARES IN
EFFECT ON THE DATE THE TICKET IS REISSUED -
WHICHEVER IS LOWER.
D. AFTER DEPARTURE OF JOURNEY THE ITINERARY MUST
BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON
THE PREVIOUS TICKETING DATE.
-----------------------------------------------
WHEN THE ITINERARY RESULT IN A HIGHER FARE THE
DIFFERENCE WILL BE COLLECTED ANY APPLICABLE
CHANGE FEE APPLIES.
-----------------------------------------------
WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE
THE CHANGE FEE APPLIES AND NO CREDIT OF THE
RESIDUAL AMOUNT WILL BE MADE.
Dec 16, 2020, 8:32 am
#7
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,050
refund (in each direction)
Allowed at any time with a penalty of €100/USD125, except in the case of not showing up for the flight (no-show), which will have a penalty of €200/USD250
Allowed at any time with a penalty of €100/USD125, except in the case of not showing up for the flight (no-show), which will have a penalty of €200/USD250
Dec 16, 2020, 2:47 pm
#9
Join Date: Nov 2004
Location: ORD, LHR, FCO
Programs: BA Gold, etc. etc.
Posts: 1,402
On my LHR MAD MDE on the IB confirmation,i t states its refundable for €100 per leg. And if l do a dummy booking for a LHR MAD MDE MAD LHR on the 12th Jan returning 13th Jan. Again it shows the same conditions. Maybe a IB system error. But l trying to refund it. And the call center says no.
So when you call IB the agent will look up the fare basis on their system (INNNNV LON to MDE) and it will look as a non-ref fare to them. You can try and explain that shouldn't be the case over the phone but they're not going to accept your word at face value, so unless they are willing to make a dummy booking on IB.com on the spot that's not going to work.
The best course of action is to write them an email with a screenshot of your confirmation stating the refund policy. An e-mail also provides timestamped proof that you requested a refund prior to the flight dep. date. You may also want to attach the screenshot of a dummy booking to the e-mail so as to prove that those fare conditions were still being offered when you contacted them, just in case.
Dec 17, 2020, 12:24 am
#10
Original Poster
Join Date: Feb 2011
Location: SMR
Posts: 198
Yes I did that too and you're right. Very odd. I brought up the fare on ITA Matrix and as LondonElite said that fare shows as non-refundable while IB.com says it is.
So when you call IB the agent will look up the fare basis on their system (INNNNV LON to MDE) and it will look as a non-ref fare to them. You can try and explain that shouldn't be the case over the phone but they're not going to accept your word at face value, so unless they are willing to make a dummy booking on IB.com on the spot that's not going to work.
The best course of action is to write them an email with a screenshot of your confirmation stating the refund policy. An e-mail also provides timestamped proof that you requested a refund prior to the flight dep. date. You may also want to attach the screenshot of a dummy booking to the e-mail so as to prove that those fare conditions were still being offered when you contacted them, just in case.
So when you call IB the agent will look up the fare basis on their system (INNNNV LON to MDE) and it will look as a non-ref fare to them. You can try and explain that shouldn't be the case over the phone but they're not going to accept your word at face value, so unless they are willing to make a dummy booking on IB.com on the spot that's not going to work.
The best course of action is to write them an email with a screenshot of your confirmation stating the refund policy. An e-mail also provides timestamped proof that you requested a refund prior to the flight dep. date. You may also want to attach the screenshot of a dummy booking to the e-mail so as to prove that those fare conditions were still being offered when you contacted them, just in case.
Is there a email address to send screen shots to IB. As on the website l can not find any way of communication, other than social media and phone.